AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1164 results found
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do a better job at filtering spam
Lately I am gettong lots of spam that is not going directly tomthe spam folder? Why is this happening
Hi. We're sorry to hear you're receiving spam emails! We have some solutions for you, please refer to this article to learn how to best manage unwanted emails: https://help.aol.com/articles/aol-mail-spam-and-privacy
We also added additional security features for AOL Mail:
https://help.aol.com/articles/additional-security-features-in-aol-mail
If you need assistance, you can reach out to us at https://help.aol.com/contact/
Thank you!
AOL Mail team
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If it ain't broke, don't fix it!! I like the old format so much better. This is frustrating. Is there a way to get the old format back?
I like the old format better. Please give us the option to have it back. Or post how to get to it now that we've tried the new one.
New AOL Mail is all about efficiency and performance. The new look will allow you to enjoy a less cluttered interface, improved stability, and more responsiveness. Most features you know and love from Classic AOL Mail are present and we're adding more as we go!
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*AOL customers are bombed with spam leaking through any filters, this has nothing to do with malewarer
FIX THE PROBLEM
While most spam should be caught by our Spam filters, occasionally some can slip through. If that does happen it's very important to mark the email as Spam. It lets our system learn that messages from a specific place are not good and helps us make AOL Mail even better at recognizing future spam emails. Thank you for your patience and understanding!
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spam file has been empty
for over a week, my spam file has been empty. Is it something I inadvertently did or something you did with the latest update?
Not receiving spam emails means your mailbox is working as intended, so it's nothing to worry about
If you're having any trouble receiving important emails, please contact us at help.aol.com.
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App password
App Password Generator 'Unavailble at this time' for days.
Yet you require it for MS Outlook and Apple IOS.
I called support on behalf of my relative and tried a three call. I was informed three way calls were not allowed "for Security" can you say COST?
We are both long time Verizon/AOL mail users. he cannot solve without me.
I have been in tech for 40 years and ran support in the past. you offer the worst support I ver encountered, which is a very low honor.Due to some recent changes designed to improve the safety of our platforms and member privacy, we’ve made the process to create App Specific Passwords more secure. This can result in some difficulty when trying to set up an ASP from a new device.
Please ensure that you try creating an app password without using an Incognito browser and use a browser where you have signed into that account in the past, for at least a couple of days. If this is not successful, there may not be a workaround; as we don't know if or when this feature will be available, we encourage you to use Webmail or the AOL Mail app to access your email.
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Hi. Any clue why AOL passwords for third-party apps in Germany are no longer generated, but commented with a no-function message Quote: "Die
Hi. Any clue why secure AOL passwords for using third-party apps in Germany are no longer generated, but commented with a no-function message? Quote: "Diese Funktion ist derzeit leider nicht verfügbar!"
ThxDue to some recent changes designed to improve the safety of our platforms and member privacy, we’ve made the process to create App Specific Passwords more secure. This can result in some difficulty when trying to set up an ASP from a new device.
Please ensure that you try creating an app password without using an Incognito browser and use a browser where you have signed into that account in the past, for at least a couple of days. If this is not successful, there may not be a workaround; as we don't know if or when this feature will be available, we encourage you to use Webmail or the AOL Mail app to access your email.
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"We Think This Is Spam"
I'm a permanently-rated 100% disabled veteran and I get a lot of email from the US government, especially the Department of Veterans Affairs. Almost every day at least one is headed "We Think This Is Spam" and asks me if I want it. I subscribe to it and it's powered by the government! Is this logical? why does this happen to me - I've inquired about this with other vets that use AOL and they say it's never happened to them. What's up?
Hi there. We are sorry for the inconvenience this has caused you! I recommend adding these senders to your contacts and to mark their emails as Not Spam in case they end up in the Spam folder.
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fix outlook mail settings for verizon.net accounts
why suddenly in Outlook are my verizon.net settings getting changed to yahoo settings? And can't generate app password on aol site.
We're very sorry app passwords are unavailable for AOL Mail accounts. While we upgrade our services, the feature has been temporarily removed. We don't have an ETA on when this will return but we encourage you to check back in the future for updates on the restoration of this feature. Rest assured, you can still access your mail from the AOL app or via a web browser. We apologize for any inconvenience this may cause you.
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how do stop getting all these ads they double up
stop getting all these ads they are double and triple same ads
To read email without distractions, you can temporarily hide ads and give ad feedback. You can permanently remove ads by purchasing an Ad-Free AOL Mail subscription.
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I am not able to receive emails. People tell me they are sending me emails, but the emails don't reach my mailbox (and don't bounce back).
For some reason, only mass emails from two or three people reach me. Individual emails don't. This started a while ago. At first, I just thought no one was writing to this email address, but people have told me that they have sent me emails to this address, and I never received those emails. Please help!!!
Hello there. This issue can be caused by having filters set on your mailbox. Please check your filters and if it's something there that you do not recognize or can interfere with your incoming emails, please delete them. More details here: https://help.aol.com/articles/recognize-a-hacked-aol-mail-account
If you need additional assistance, please contact us at help.aol.com
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Accidentally
Dear Sir
I was accidentally deletel one of my important email, at about 5 min ago (Singapore times5:25pm, how can i recall back???If any of your emails were deleted in the past 7 days, please contact us at help.aol.com and we'll do our best to recover your lost emails.
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Previewing attachments (like it used to work...)
Why can I not preview attachments without downloading them to my hard drive then saving them only if I want to. Been AOL user since 1997 and this is enough to make me switch away from AOL. I have so much **** that I have to now find and delete so as to not waste the space, OR I can't find it because it is unrecognizable by its file name.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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my email groups addresses all lost please recover to me thank you.
Why do you cancel all my groups? That is very important for my works to contact .Please recover for me as soon as possible. Because I did not know the people names and Email.
If you've deleted your contacts or are suddenly missing some, don't worry! Contacts can be restored to automatic save points in time.
WARNING: The restore will replace any changes or additions made to your contacts since that time.
1. Click Contacts from the left panel in AOL Mail.
2. Click More | Restore.
3. Select a date to restore your contacts to from the drop-down menu.
4. Click Restore.
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We're very sorry for your loss.
In the unfortunate event of a death of the billing contact for an AOL account, ownership can easily be transferred to another AOL Username already listed under the account.
Note: If you don't own a Username on the AOL account and would like to make changes to the account, please contact one of our AOL Customer Support Team Representatives at 1-800-827-6364.
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What is the function of the Block List?
Does putting email addresses in the Block List keep email from being delivered to one's account?
I see email in the Spam Folder that is in my Block List.This page explains the action to do if email is in ones inbox folder,
but does not address Spam delivered to the Spam Folder.
https://help.aol.com/articles/aol-mail-spam-and-privacyDoes entries in the Block List include non-delivery to all folders?
The less entries in the SPAM Folder the easier to find valid email incorrectly delivered to the Spam folder.
The block feature is best used for people, not spam, since spammers can use spoofed accounts. Meaning what you see might not be the actual sender address. The more often you mark these emails as Spam, the more you train your personal mail filter to recognize them as unwanted. I'm sorry there is no quick fix for this issue!
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1.Want to select what emails to read and file. Do not auto open next email.
Allow user to select each email to be read!
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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WHY does everything end up double-spaced when I copy & paste it?
I hate the new AOL.
When I try to copy and paste my poems, they all end up double-spaced and I have to go back and reformat everything. It takes me twice as long to use and it is twice as hard to copy and paste articles and poems to submit to my publications.
HOW CAN I make it paste the way the poem was typed and copied?Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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Allow me to move sent emails that were misplaced due to an AOL system ***** up, back into the sent email folder.
AOL server had a huge error this morning and all my sent emails from the past month showed up in my inbox and thousands of other emails were marked as new, and about 150 other emails sorted from other folders ended up in my inbox and I can't move the sent emails back into the sent email folder. I already called tech support and they couldn't help me because they said there is no way to move emails back into the sent email folder where they belong. You need to allow me to move things back into the sent email…
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Where are the previous font choices and font sizes?
For many reply emails I'm used to selecting the sender's message and then reducing its font size, typing my reply in a different font size and often a different font.
There are fewer than half the number of previously available fonts.
And there doesn't seem to be any way to select lines within a message in order to then change the font size.
This is not at all functional for me.
I'm using Webmail on a Win 10 laptop.
Please restore/add the functionality of available different font sizes within a message. And bring back/add the fonts previously available.
Thank you.Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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filters not working
filters not working
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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