AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1385 results found
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bug report: "compose" auto-fills To: line with wrong address
In web-based AOL Mail, the "compose" window is autocompleting the "to" line with the wrong address. That is, I type the e-mail address I want in to send the e-mail to, but it randomly replaces it with another address that I have previously corresponded with.
This problem is intermittent and cannot be reproduced on demand. Most recently it happened in Google Chrome on a Windows 10 machine but I think it occurs across platforms.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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why cant I read my aol.mail
i cant read my aol mail
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Refresh your contacts system
Really........I can't add correctly or delete contacts? WTF?
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Delete Recent Activities
Dear AOL,
Would you consider to add an option in the future to delete recent activities (e-mails added, phone numbers added, changed, 2FA added or removed)? It would be great to have the option to remove them manually or to have them removed automatically after some time. It can be annoying to have some stuff from the past there that are no longer in place.
Thanks.
Best regards
Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com
Thank you!
AOL Mail team
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Improve it by allowing me access to my email which I have had for thirty years. Why is it unavailable?
Let me have my email account!
Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com
Thank you!
AOL Mail team
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Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Bug: Duplicated reply subject prefix "Re: Re:"
A duplicated "Re:" prefix is added to the Subject header line when replying to an email with a three-line header Subject field as:
"Subject:
Re: 15.4 - How to make Mic work with Discord -- fine with Audacity and
arecord??"AOL Mail generates a reply with the header field:
"Subject: Re: Re: 15.4 - How to make Mic work with Discord -- fine with
Audacity and arecord??"Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com
Thank you!
AOL Mail team
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PLEASE REACT YOUR ARTICLE SHAFTED ME
*@aol.com I selected the aeritcle about Easter Island 9/27/2022 clicked on CONTINUE and some kind of Windows ? seurity shut me down,. Booted twice still BS on my screen. Im in my 86th year please investigate EASTER ISLAND Article on AOL , its really got this olg guy confuserd
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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why you change the reply interface TODAY dec 7, 2022
just answer why you put separate reply box under the email you are replying to. this NEVER happened before.
I never ever intend to use your "new email" as I did once and it was
terrible.Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Go back to the old format. The new one is bad. I Can't even get to my bank on this one I have to go to Firefox.
Go back to old format Please. The new one stinks
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Why are my contacts gone and how can I get them back?
Restore my contact list
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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I CANT LOG IN TO MAKE COMMENTS!!!?????
I CLICK ON LOG IN TO MAKE A COMMENT AND NOTHING HAPPENS
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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I don't like that you have to scroll all the way down after seeing three emails
Can you fix the having to scroll down from the top to go to current email looking at!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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The mail count is incorrect on standard mail version on AOL and the limit for 3rd party applications (10K emails) should be deactivated. )
The mail count is incorrect on standard mail version on AOL and the limit for 3rd party applications (10K emails) should be deactivated. )
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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When are you going to "FIX" the email problem. it's not good...you'll start losing useres-guess you don't really care.
Bad idea on how email is now handled. when will it be fixed so it loads correctly. bad idea the way new email is handled
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Email to verizon.net sometimes unreadable format. See commercial senders.
Feedback: Receiving email at my verizon.net address that are unreadable,but are readable at mail.AOL. About 20%, particularly commercial senders.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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BRING BACK THE OLD ONE!
WHAT HAVE YOU DONE? I WANT MY OLD MAIL BACK!!!!!!!!
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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How can I enlarge my list of folders, my mouse won't let me do it. Want to go through and remove some floders
Want to remove some folders and can't enlarge it to see how, right click and no delete notice on list.
Please let me know if there is another way.
Used to use my mouse, making it wider and delete was there but mouse won't work to enlarge the window.Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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