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This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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1465 results found

  1. We're glad you're here

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    0 comments  ·  Contacts  ·  Admin →
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    Hi there, 


    I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team

  2. Not receiving mail, but ads are still coming

    mail received before 11:00 PM 12/13/2022, nothing after. Including news. But ads are updating fine. Where is my email?

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    2 comments  ·  Receiving  ·  Admin →
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    Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com 


    Thank you!

    AOL Mail team


  3. Lost new emails

    What on earth is going on with the deletion of "New emails" without my authorisation? Please stop that - now.

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    1 comment  ·  Receiving  ·  Admin →
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    Hi there, 


    I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team


  4. keep the old screen, format and data on our account. I keep getting about updating before a change but looks like spam? We are old

    keep the old screen, format and data on our account. I keep getting something about updating before a change but looks like spam? Is there such thing? I started with you guys from the beginning, we are old!

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    Hi there. I'm sorry to hear you're facing this issue! I'd like to refer you to our support team to help you, please message us on Twitter at @AOLSupportHelp, on Facebook at  AOL Customer Care or go to help.aol.com to see what other support options are available for you. Thank you!

  5. BCC in e-mail

    My idea is that you go back to the old form of e-mail. I tried to send an e-mail with a BCC. I haven't been able to find out how to do that with the new form. Leave it to a tech company to come up with a "new and improved format" that doesn't work as well as the one it replaced.

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    1 comment  ·  Sending  ·  Admin →
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    Hi there, 


    I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team

  6. Password change constantly

    I have to change my password every three days or so as AOL locks me out. There is absolutely no reason for this and I have called twice and no one can help me. I am going to be forced to stop using this account, which is unfortunate as I really like AOL. Can anyone explain why this keeps happening?

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    0 comments  ·  Receiving  ·  Admin →
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    Hi there, 


    I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team

  7. The emails I read on my cell phone no longer go to Old mail or Trash when I open AOL on my PC. Instead, they all show as Unread in my Inbo,

    The emails I read on my cell phone no longer go to Old mail or Trash when I open AOL on my PC. Instead, they all show as Unread in my Inbox and I have to send them manually or delete them again. I guess the new idea is for you to fix this and have it back the way it was around 2 weeks ago. Thank you.

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    Hi there, 


    I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team

  8. We're glad you're here

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    Hi there, 


    I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team

  9. Filters are not working for the last several days

    I have a number of filters set up and now they are not working. Most of my messages are going into one of my folders which is not new mail.....HELP !!!!

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    0 comments  ·  Folders  ·  Admin →
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    Hi there, 


    I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team

  10. Cannot receive emails

    I cannot receive mail! This email is pointless! I keep trying to recover an account that had this email as my recovery email. I keep clicking the box to recover my password and it says they sent an email to my AOL email; but I never get the email. I've tried sending myself email to my AOL email and it never shows up. I've send several people report the same thing but comments are closed on that thread. Looks like AOL doesn't care that no one's email works. AOL is a joke 🤬

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    0 comments  ·  Receiving  ·  Admin →
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    Hi there, 


    I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team

  11. Sending email

    I have tried the "new" AOL. It doesn't allow me to send email. As such it's worthless.

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    0 comments  ·  Compose  ·  Admin →
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    Hi there, 


    I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team

  12. ***is AOL Grifting*** for $$$$

    Had all my Verizon / AOL email accounts working good until AOL made some changes ... then they NOT-WORK?

    AOL Technical Support for $$$ is a Grift

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    0 comments  ·  Settings  ·  Admin →
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    Hi there, 


    I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team


  13. Too often on my iPhone, I get an error message and lots of emails just don't load. No such problem on my computer.

    Make server work better, so that I don't get error messages that say that my iPhone does not connect to server!

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    1 comment  ·  Receiving  ·  Admin →
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    Hi there, 


    I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team

  14. Fix Fraud Problem on you web site

    Too much criminal contact with no way to indicate FRAUD to you or warn the public. WHY DONT YOU DO SOMETHING ABOUT THISPROBLEM!

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    0 comments  ·  Receiving  ·  Admin →
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    Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com 


    Thank you!

    AOL Mail team


  15. Change to email blocking feature

    AOL's current email blocking feature DELETES emails that are blocked because the sender is not in the user's contact list. The user has no way to review the blocked emails and add the sender to contacts! A superior approach would be to RETAIN blocked emails in a folder and allow the user to selectively whitelist senders.

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    0 comments  ·  Spam  ·  Admin →
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    Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com 


    Thank you!

    AOL Mail team


  16. My husband and I have had different email names and different email passwords as AOL mail users- yet you messed up

    We are now getting each others mail at times- WE ARE 2 people!!! we are not the same email names or have the same passwords- because of this we are blocked from ie. Facebook because they think we are one person trying to mess with them- both of us are blocked and to get back on want all kinds of personal info- We don't care so much about Facebook and their ridiculous rules- they're just as bad as hackers anyway- but WHY after like since AOL BEGAN- when we've had the same AOL NAMES have you messed us up? FIX…

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    Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com 


    Thank you!

    AOL Mail team


  17. AOL needs to ensure our sent emails do not land in a Black Hole-Missing emails

    we got notification and undelivered mail was in sent box. Why should I type over and over email which AOL deletes/loses? Is this new IT terror and censorship? We only can sent email to AOL approved recipients?. I hear other users have similar issues. Anybody has similar problems and can advise what to do? Fedup with IT terror.

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    Hi there, 


    I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team


  18. cant find new system workings

    I cant find how to send group emails on your new system so I've gone back to the old one'

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    0 comments  ·  Settings  ·  Admin →
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    Hi there, 


    I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team

  19. it seems AOL is at it again!!!!!

    I was able to have 2 windows open see the email and respond back to it with out going back and forth but guess what it is back once again. I liked where you can see the email and open a new window to respond without going back and forth. Can we fix this issue

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    Hi there, 


    I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team

  20. Having trouble logging in. Took numerious attempts to log in. Please fix it.

    Check my AOL account. Having to try to load in numerous times.

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    Hi there, 


    I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team

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