AOL Mail


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. aol mail

    I am not receiving facebook notifications or other mail like from Next Door and other places. I used to receive ALL my mail and in the past months to recent day I haven't. Why is this and how can it be fixed? I want ALL my mail and not have AOL decide what I should have and not have. Please contact me if you need clarification.

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    0 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  2. Email won't download to my mail folder due to verification issues all passwords are the same

    I have to go to AOL website to get mail where before I could download email to my mail folder on Mac. It says its a verification issue and yet all my passwords are the same for email verification. I t was working fine for years and now its not. Why?

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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  3. Information on mail hacking.

    My aol account must have been hacked. Any mail from Charles Schwab goes into the delete folder. There was some fraud on my account there and because of a problem with aol, I never received the emails. How can that be fixed? Thanks.

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    3 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  4. I totally hate the "new"basic

    I changed to the "new" basic, I think. I totally cannot deal with it. I just want my "old" basic back. I have looked and looked for a way to do this but cannot figure it out. Or is there no way???

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  5. When I paste a website into an email I'm sending to someone it's not highlighted blue or underlined anymore & looks like a missed! - Why?

    When I paste a website into an email I'm sending to someone it's not highlighted blue or underlined anymore & looks like a missed! - Why?

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    2 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  6. Can't download in the email

    Can't download attacchments

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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  7. PUT BACK WHAT YOU ERASED

    YOU PEOPLE DELETED ALL OF MY RECIEVED EMAILS BY SWITCHING MY ACCOUNT OVER TO YOUR NEW FORMAT!!!!!!!!!!!! i DID NOT ASK FOR OR WANT YOUR NEW FORMAT, FIND MY EMAILS AND PUT THEM BACK IN MY ACCOUNT!!!!!!!!!!!!!!!!!!!

    *

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  8. please fix emails

    I am sick of using my credits from my phone to log into my emails, could you please rectify the problems with you website. I am quite disappointed in AOL. I am not going to keep doing this, it not what I was expecting.

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    1 comment  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  9. We're glad you're here

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  10. Receiving emails going to other than new mail

    All of a sudden emails from regular contacts are going to recently deleted or sometimes spam

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    1 comment  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  11. We're glad you're here

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    0 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  12. We're glad you're here

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  13. you can improve AOL by getting rid of predictive/suggestive text from composing email! or tell me how to turn it off!

    tell us how to get rid of predictive/suggestive text. its not auto spelling correct issue. it is suggesting words or spelling tenses that i may not wish to use. as i type it thinks it knows what word i would like to write. its annoying as **** and giving me a migraine! your help would be greatly appreciated.

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    0 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  14. Grandma Attacked!

    Every time I go to the mail room I have to look at a photo of some middle aged women with the caption 'Grandma Attacked Outside Store In Wooster (where I live). I'm sick of it. Please get rid of it.

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  15. We're glad you're here

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    2 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  16. mark as unread option

    For the past two days I've been unable to read an email then mark it as unread (and render it in bold print). The only option I have is "keep as new" which does not make the email appear in bold print. How do I restore the old "mark as unread" option?

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  17. New version of Aol - change it back

    What happened to my old AOL. I do not like this set up, please put it back the way it was. Improvement does not mean better.

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    4 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  18. Calendar Problem

    This is not an idea, it's a continual problem I'm having. When I try to access the whole calender to add an event I click on the day of the month and the page comes up reading: "This page is not available, try later." I've been trying later for seven (7) days.

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    0 comments  ·  Calendar  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  19. Please advise how to scroll up and down a page when composing email.

    I want help. I don't have any idea how to fix the problem.

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    2 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  20. images

    Images cannot be seen.

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



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