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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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1385 results found

  1. We're glad you're here

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    1 comment  ·  Admin →
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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  2. We're glad you're here

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  3. email

    can't get emails from windows email program.

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    Hi there, 


    I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team


  4. Customer Service

    Customer service?
    Spent 2 hours with the AOL's outsourced tech support folks today, trying to regain access to the iPhone calendar related to my Verizon.net email account...no dice. During this waste of time I realized what a fine job AOL has done isolating customers. We can't even send emails to AOL to ask questions/express concerns anymore (just try it)...we are relegated to the automated response bots and representatives with limited skills and product knowledge. Really disappointing.

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  5. Try to Actually Help!

    Have a point of contact in your help menu, instead of just ignoring everyone, at least try to show that you are actually willing to help!

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    0 comments  ·  Contacts  ·  Admin →
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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  6. Where is my incoming saved mail? I did a reload and in the past I have not had this problem. Why now?

    Where is my incoming saved mail? I did a reload and in the past I have not had this problem. Why now?

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  7. Not receiving new emails since updating my account with you!

    I am not getting my emails since updating my account and changing my password since somebody hacked my account after I updated it!

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    0 comments  ·  Receiving  ·  Admin →
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    Hi there, 


    I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team


  8. Start being honest with your customers.

    The "unspecified error" your server keeps having every hour or so is obviously your way to try to force users to stop using the "free" version of aol which you advertised and agreed to provide them at the time.

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    1 comment  ·  Admin →
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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  9. aol send mail on iphone Safari web to field provides no comma.

    When forwarding a message using the web aol mail on Safari on my iPhone XR, between addresses, AOL seems to normally want a comma, but the keyboard lacks a comma. I saved it in drafts, and when I got home on the desktop Chrome browser, it seemed to have a semicolon between. No idea why two periods and no comma on the keyboard!

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    0 comments  ·  Sending  ·  Admin →
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    Hi there, 


    I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team


  10. Why don’t I receive code messages to help me open my second account?

    I’m not receiving your code numbers in my trying to open *@aol.com

    The message says that you are sending the code to c…..25. That’s not my account. Has someone hacked the account?

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    0 comments  ·  Receiving  ·  Admin →
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    Hi there, 


    I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team


  11. I am having trouble with the AOL app on Windows 11. AND under Google. Am so frustated that I might have to abandon AOL altogether.

    AOL hangs up and then usually crashes my system. Am on Window 11. The native app does not work well, after about 10 minutes now it hangs up. I go over to google and open a window there and it also hangs up after a while. I have been a loyal AOL user forever. I is my main email server. Would hate to give it up, but I cannot live with this.

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    Hi there, 


    I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team


  12. pictures WONT DISPLAY, in email. 'hide pictures' is NOT CHECKED

    Suddenly all photos are hidden. No changes made, hide pictures not checked. Don't like AOL in the first place but now why have it at all?

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    2 comments  ·  Receiving  ·  Admin →
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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  13. images is not displaying

    images are not loading in the received emails (google chrome, edge, firefox and android phone app. this started about a week ago. this is not an issue in outlook desktop app.

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    1 comment  ·  Receiving  ·  Admin →
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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  14. Do not lock me out of my own page and give me control back.

    Do not lock me out of my own page and give me control back.

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    2 comments  ·  Settings  ·  Admin →
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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  15. We're glad you're here

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    1 comment  ·  Admin →
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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  16. We're glad you're here

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    0 comments  ·  Receiving  ·  Admin →
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    Hi there, 


    I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team


  17. what happened to yellow bar and why are pictures blacked out

    what happened to yellow bar and why are pictures blacked out

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    1 comment  ·  Admin →
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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  18. Not getting any mail?

    I am not getting any mail???

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    2 comments  ·  Navigation  ·  Admin →
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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  19. NEED TECH SUPPORT

    I get email from PINTEREST. When I opened the email all I see are black boxes which contain pictures. I cannot see the pictures. Prior to 11./5 I had no problem opening this website. Prior emails from this site were fine until yesterday 11/5 then all photos went back to black boxes. Had a tech from AOL look at this for 2 1/2 hrs and they could not frix problem.

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    1 comment  ·  Receiving  ·  Admin →
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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  20. I dont want WISK ANYMORE

    i dont want WISK ANYMORE

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    1 comment  ·  Spam  ·  Admin →
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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


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