AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. I am wanting to update my return e-mail message but it's not loading now

    I am wanting to update my return mail message, but it doesn't work now. Also, the customize button is not working properly. Please fix. Thank you.

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    Please clear your cache and cookies in your browser and try again to update your return email message: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser If the issue persists, please try to sign in from a different browser.

    Regarding your comment about the Customize button, please make sure to close any opened email or settings page on the AOL Mail. This will enable the button and allow you to customize your list view.

  2. why am i getting ImgSync from image8.pubmatic.com

    why am i getting ImgSync from image8.pubmatic.com

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. Your SPAM filter continually blocks valid and important e-mail. Since I use POP/IMAP, this fact was hidden from me.

    You MUST provide a way to disable all SPAM filtering. I also recently had to subscribe to Earthlink e-mail because you would not allow me to send my club newsletter to more than 100 people. AOL mail is the worst implementation of e-mail that I have ever experienced (since the beginning).

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    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

    Due to recent adjustments to the AOL Mail platform, the Spam Settings customization, are no longer available for all accounts. We apologize for the inconvenience. In order to block a specific sender, go to Options – Mail Settings – Spam Settings and add the email addresses in the box below “Block Mail from Addresses I Specify”, then click Save Settings at the bottom, and in case you receive unwanted emails in the Inbox, mark them as Spam.

    Concerning the issue with sending bulk emails, unfortunately, this is no longer offered in the current version of AOL Mail. If you’ve received a notification that a limit of the number of sent emails was reached or you’ve sent to too many contacts, you’ll need to wait before you can send more emails.

    Because of our antispam policies, we do not disclose the specific limits on the number of emails you can send…

  4. Would prefer Weather for my home page rather than this "news" stuff. How can I do that?

    Would prefer Weather for my home page rather than this "news" stuff. How can I do that

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    You can change the source of content on the homepage. Click News on AOL below LATEST HEADLINES. A drop-down will appear with multiple new sources, click on the one you would like to view and the LATEST HEADLINES will automatically refresh. This can be applied for all 5 news options in that row (i.e. Entertainment, Lifestyle, Sports, Finance, Latest).

  5. how do i empty my trash? It is always grayed out.

    how do i empty my trash? It is always grayed out.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    If you right click on the Trash folder, the option will always be gray, since this action deletes the folder. The Trash folder is a default folder and it cannot be deleted. To empty contents from the Trash folder, please click on it to open it then select the emails and click Delete from the header.

  6. Delete Search results easier

    Currently I select inbox, then do a search by say, from/to, type in the name and get the results. I then check all to delete and when the screen refreshes I then see that they are now in the trash folder so I have to delete them again, doing this over and over is redundantly dumb. I should be able to delete from the folder I searched, and then go to the trash folder and bulk delete if I wish to. Or put an option somewhere to search all folders or current folder.

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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    The mail you delete from the Inbox or other mail folders will go to the Trash folder. In case an email is deleted by mistake, it can be retrieved from the Trash folder for up to 7 days, after which it will be automatically deleted.

  7. Several closely related issues re control of junk mail, but not identical. Please kill a bogus AOLreminder for dental work

    Kill any junk mail from reappearing after two or three messages. I receive daily AOL reminders about dental work proposed by a dentist whose services I no longer use.

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    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

    The best way to resolve this is to mark the emails as “Not Spam”, that way you can train the spam filter to better identify important emails in the future. Also if you use a mobile device or email client to access your mail over IMAP, please check the Spam filters in that application, to make sure it’s not marking important emails as spam.

    In order to disable the reminder, open your AOL Calendar, locate the event and click on it, then select Edit. Next Click on the drop-down arrow next to the reminder section, and select “No reminder” from the drop-down.

  8. Lost ability to turn OFF your incredibly poor spam filter

    HEY. STOP merging my post with others . . . particularly ones where the administrative responses are of no help or don't address the issue. The post you last put this in contained an answer telling users how to teach the filter what is or isn't spam. Regardless of what I do, it continues to capture my personal mail. I get mail from a variety of sources . . . as do most people . . . and could never teach it enough to prevent mail I might receive in the future from going into your spam folder. These cookie-cutter…

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    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

    The best way to resolve this is to mark the emails as “Not Spam”, that way you can train the spam filter to better identify important emails in the future. Also if you use a mobile device or email client to access your mail over IMAP, please check the Spam filters in that application, to make sure it’s not marking important emails as spam.

  9. Give option to not see reminder for 'backup email or phone' every time log in

    Please stop asking me to verify backup email and phone before I access my account. Give an option to opt out of this pop up message. This information should be part of profile and the responsibility of account owner to keep up to date. My information usually stays for years without needing updated. The information could also have a way, if people want, a reminder for 30 days, 60 days, 120 days, etc. - then a popup could appear for them.

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    AOL is just doing its best to protect your online safety. It’s extremely important to have updated information should you ever need to change your account settings, reset your password or contact AOL customer support.

  10. Improve it by being able to switch accounts without being stuck on one

    I'm sick of being stuck on one account. That no matter how many times I sign out and sign in on another account it always takes me to the other account. Really gets on my nerves

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Saving Emails into Folders

    Why can I no longer click and drag my incoming messages into respective folders I have made? I miss this capability immensely.

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    1 comment  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →
  12. address book

    I have maintained an AOL account for MANY years because of the way the address book used to work. I have a couple large groups of email address (for example, one for the 100 houses in my neighborhood for sending out neighborhood watch emails), and I don't want all of those email addresses to also appear separately in my address book. It's what set AOL apart. Now I have all those email addresses in my contacts list that I don't want. So when I scroll through my contacts to find the group name to make edits, it takes forever to…

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    This is caused by the auto-add contacts feature. If the groups contain email addresses that are not in your Address Book (individual contacts) they will be automatically added, after sending an email to the group. Also removing the individual contact from the Address Book will also delete it from the group.

    In order to avoid auto-adding contacts to the address book, please follow these steps to disable the auto-add feature:
    1. Go to Options and select Mail Settings.
    2. Select the Compose tab on the left.
    3. Uncheck “Automatically add email addresses to Contacts”.
    4. Click Save Settings at the bottom.

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    2 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →
  14. I am french, and my AOL application is now in english! Why?

    From yesterday, my AOL application is in english.
    before it was in french!
    Why?

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please delete your bookmark for AOL Mail, then go to mail.aol.fr and sign in and bookmark the page.

  15. calendar

    The only way I can bring up my calendar is to go to keyword "calendar". If I click on the calendar icon, it takes me to the welcome screen.

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    0 comments  ·  Calendar  ·  Flag idea as inappropriate…  ·  Admin →
  16. delete all prior aol comments

    I want to reset or start with a clean slate all over again. How can I delete prior comments I left at AOL chat/news without having to close the account and opening a new account with a different user's name? Now that employers are looking at this I dislike them having to see my prior comments when I am a changed person now and do not talk in the same tone as I did before. People change and we all get second chance. Some of us, or a lot, regrets comments we've posted, but do not want to change account…

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Unfortunately, there’s no feature to delete multiple comments. Each comment would need to be deleted individually. You can only delete the comment if you can find the article. To do so, please go to your “Profile” then select the comment and click on “View in conversation” and delete it.

  17. Put Delete boxes below the word Delete --- not at the other side of the page !!!

    Put Delete boxes below the word Delete --- not at the other side of the page !!!

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    0 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →
  18. Why do I have to input an email address in order to block spam? I don't want to open **** to ge the email address.

    I am not going to open **** in order to get the email address to block it. You want me to open ****, not going to happen.

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    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  19. Who cares about looks when things don't work.....

    How about fixing the on going problems AOL has, instead of playing with the look of email, like repairing your site so that people can make comments and access their comment archives.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We’re sorry for the difficulties encountered while trying to participate in the AOL community. The comments section is located at the bottom of the articles under Conversations. You can view all your posts in your Profile under Latest Activity. To view your Profile, click your Name in the comments section, then choose Profile.

  20. this page cannot be displayed

    i am always getting cannot be displayed when accessing my email through internet explorer

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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