AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

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  1. The new format is terrible--the type is so small and run together it's nearly impossible to read. I need ALL new mail not 2 weeks!

    My idea is to go back to the old format! Impossible to read. Impossible to access more than 2 weeks of email--one scroll! Either fix this fast, or I'm going elsewhere. I've been with aol since the beginning but this is ridiculous and impossible to deal with!

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  2. Hello: the format of aol mail has changed? mail rec'd 'from' self changed from the left side of mail to about the middle of the mail? Is t

    The format of incoming mail changed? Incoming mail "from" changed position from the left side to the right past the middle position? Is this correct and automatic? I did not request this unless this is appropriate from AOL. Does something need to be done or is this ok? thanks in advance.

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  3. When I read an email, I should be able to just go to the next one, instead it goes to opening page with all the news I already read. How do

    When I sign on, I get today's news, but I do not want to see that page each time I read an email. Why does it keep popping up.

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  5. I would like to stop e-mail addresses from automatically going into my contacts list.

    I would like to stop e-mail addresses from automatically going into my contacts list.

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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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    Go to mail.aol.com from a laptop/PC, click Options-Mail Settings-Compose and on Sending, uncheck the ‘’Automatically add email addresses to Contacts’’ option. Then scroll down and save settings.

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    Responded  ·  Product Support responded

    The labels are visible only if one or more emails are selected. We’re always interested in opportunities to improve our products and services, so we appreciate when our users take the time to share with us.

    Thank you!

  8. I have discovered a bogus email address listed under my correct address in the compose section of my "options". how do I delete it?

    there is a bogus email address written under my real address in the "options" section - settings. I cannot delete or edit this out of my profile. very suspicious . want it GONE! how do I do that?

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  9. how do i set search to the google engine

    how do i set search to the google engine?

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    To set Google as your default homepage, please navigate to the Settings icon ( upper right-hand corner of your home screen, next to the X to close the browser) → Click “Settings”, then look at the drop down menu next to “Search”.
    Select your preferred search engine from the list and click “Make Default” button.

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  11. I keep getting more than a thousand old emails re-sent to my Outlook application by your server. I would like to be able to stop this re-se.

    I keep getting thousands of old emails sent to my Outlook application. I would like to be able to stop that from happening.

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  12. Is there a way delete/remove an unused mail folder?

    Is there a way delete/remove an unused mail folder?

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    To delete a folder please go to mail.aol.com, in the left panel under Folders, click the Settings icon Image of the Settings icon in AOL Mail, then click Delete (A pop up may appear if the folder wasn’t empty), after that click OK to confirm deletion of emails.

  13. STOP UPGRADING!!!

    The whole new format is the pits! Why on earth do I want an email I open to spread allllllllll the way across the page so I can't read multiple emails at once? Where the **** (if you are going to set my temper off, deal with it) is the "revert to old version" button?

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    If you’d like to open an email in a new window or as a pop-up, please go to Options-Mail Settings-General-Reading and then check the option you prefer. Then scroll down and save settings.

  14. I get this message: You are no longer logged in. Please log in again.

    this is such a problem there is a glitch in your system as far as the calendar is concerned

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    You can customize many aspects of your mail, including:

    • Preview pane
    • Reading pane
    • Message spacing
    • Message highlighting options
    • Showing or hiding button labels
    • Showing or hiding sender names
    • Showing or hiding column headers

    1. Sign in to AOL Mail.
    2. Under your username click Options | Customize.
    3. Select how you want the list view organized.
    4. Click X in the corner to save your choices.

  16. AOL limits the number of times sessions can be removed

    Trying to remove open sessions and receive this pop-up: "You have exceeded the maximum number of individual sessions you can end at this time. To end all sessions except the current one, click on "Change your password" link above. " Bad. Do not want to change password; simply want to end open sessions from days ago!!!!

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  17. STOP "ENHANCING MY EXPERIENCE" *******. Since you became OATH nothing but **** happens. I can't even SAVE AS DRAFT WITHOUT LOSING THE POST

    The title describes it.

    Here it is again for the "GENUINENESS" at OATH:

    STOP "ENHANCING MY EXPERIENCE" ****. Since you became OATH nothing but * happens. I can't even SAVE AS DRAFT WITHOUT LOSING THE POST

    ****, *, ****.

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  18. when I put email in a folder it still shows in my inbox . Why?

    when I put email in a folder it still shows in my inbox . Why? Can you fix so it is only in the folder and not also in the inbox.

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  19. When viewing my many emails, I go back to view the remainder and the email list starts all over again; rather than starting at last one view

    When you return to see your emails, take me back to the last one I viewed; NOT the beginning. What a waste of time.

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