AOL Mail


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. used company's computer

    Chevie dealer has my emails because I had to use their computer and I logged out but the next day I went there and had to use the computer again to see my emails and I didn't have to log on. It pop right up so I logged out again but still worry they can see all my emails.

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  2. Educate your techs to current AOL issues

    I was experiencing a problem syncing my AOL with OUtlook. If you google this problem, it seems to be widespread. First tech was great and ALMOST fixed it. Second tech told me it was my problem, that everything on AOL checked out. Luckily Microsoft was able to describe the way to fix the AOL problem and it worked! First tech sent an evaluation, second one did not. probably since I hung up on him when he told me he couldn't help me. Improve your customer service!!

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    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

  3. Why after deleting each message I go back to inbox? Before it used to go to the next message, not inbox. This is very annoying!

    Why after deleting each message I go back to inbox? Before it used to go to the next message, not inbox. This is very annoying, please go back to the previous configuration or introduce it as an option.

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    To enable this option, please go to mail.aol.com, click Options-Mail Settings-General and on Reading click the box at the ‘’In full reading view, display the next message after moving or deleting the current one’’ feature. Then scroll down and save settings.

  4. Bookmarks in Favorites no longer work from AOL page.

    You must navigate to another site or open another tag to accomplish this.

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  5. suddenly my emails do not open but just include icons, how can i change this back

    suddenly my emails do not open entirely but just include icons. I did/changed nothing. How can I get my emails to open again?

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  6. We've noticed some unusual account activity.!

    STOP YOUR We've noticed some unusual account activity THERE IS NO UNUSUAL ACTIVITY. THIS IS THE 3RD TIME WITH THIS ****, SO STOP IT OR I GO TO GMAIL!!!!!!!!!!!!!!

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  9. Time Stamp

    Why is the AOL time stamp on my email (sent and received) 4 hours ahead of actual time? This keeps happening, then getting corrected.

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    Please switch to the Standard version of AOL Mail, by going to Options from the top right corner and select Standard Version.

    To adjust font sizes, go to Options-Mail Settings-Compose-Rich Text / HTML then Default Font and Color. Afterward, please scroll down and save settings.

  11. WARNING this is a crazy and impersonal greeting

    I am sure this note will not be read by anyone in AOL. So this is just for ME.
    I received a WARNING from AOL. I had not affirmed the "oath" from AOL/YAYOO. A FINAL WARNING. Eighteen years as a customer. Management at AOL must be run by thirteen year olds, no twelve year olds. People, think who your real customers are. Those that stick with you for decades are the ones that make your customer base. FINAL WARNING, what's with that. I hate to say this but management must be regressing in their race to survive.

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    Responded  ·  Product Support responded

    Please be assured each suggestion you send to us is carefully read and evaluated by a member of our staff. We take your concerns very seriously and answer your questions and comments with the most up-to-date information available to us.

    That email was not sent from AOL

    We have an article that will explain those emails, how to spot spam, phishing, and vishing, along with who to report them to. 

    Here is the article to best help you: 
    AOL Help: Email and Viruses Protecting Your Account http://aol.it/1vrb2fk

  12. This has not been fixed! Holding the SHIFT key and checking the box in front of the first and laow to delete unread and old emails in bulk?

    This has not been fixed! I cannot delete emails in bulk by holding down the SHIFT key and checking the box in front of the first and last emails. When I do, only the first and last emails are deleted, not the 30 between them.

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    You can delete all emails from a folder by checking the box next to “From”. If you want to delete bulks of emails, check box in front of the first email then hold the SHIFT key and check the box in front of the last email. This will select all the emails in between.

    If the issue is still there, please clear your cache and cookies in your browser, then try again: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser

  13. Make it easy to use on 3rd party apps

    Make AOL email easy to use with full-featured apps such as Outlook or G-mail. the AOL app on my Google phone is not adequate for much more than a slow read, forget about archiving and storying offline. Yet you have a really cumbersome system for accessing email via Outlook or Apple Mail. I still have not yet figured it out as I don't like to spend that much time setting up my computer. I just want to add the account to Outlook (or whatever), put in the email password, and go. What is this BS about needing a different PW…

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    Please check the Incoming mail server settings in your email application, and make sure they match the IMAP/POP settings in the section titled “AOL Mail POP and IMAP settings” from the following help article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail

    The incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address, including @aol.com at the end.

    In case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.

    https://login.aol.com/account/security

    After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if the “Two-step verification” option on the Account Security page (the URL above) is turned ON or OFF.

    In case this feature is turned ON, you…

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  16. I do not want facebook items on my E-mail

    I want facebook items to stay on facebook not on my E-mail address

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    To adjust your email notifications from Facebook:

    Go to Facebook.com, click at the top-right corner and select Settings.

    Click Notifications on the left.
    Select Email.

    From here, you can adjust how often you receive email notifications and what you get email notifications about.

  17. I am wanting to update my return e-mail message but it's not loading now

    I am wanting to update my return mail message, but it doesn't work now. Also, the customize button is not working properly. Please fix. Thank you.

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    Please clear your cache and cookies in your browser and try again to update your return email message: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser If the issue persists, please try to sign in from a different browser.

    Regarding your comment about the Customize button, please make sure to close any opened email or settings page on the AOL Mail. This will enable the button and allow you to customize your list view.

  18. why am i getting ImgSync from image8.pubmatic.com

    why am i getting ImgSync from image8.pubmatic.com

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  19. Your SPAM filter continually blocks valid and important e-mail. Since I use POP/IMAP, this fact was hidden from me.

    You MUST provide a way to disable all SPAM filtering. I also recently had to subscribe to Earthlink e-mail because you would not allow me to send my club newsletter to more than 100 people. AOL mail is the worst implementation of e-mail that I have ever experienced (since the beginning).

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    Due to recent adjustments to the AOL Mail platform, the Spam Settings customization, are no longer available for all accounts. We apologize for the inconvenience. In order to block a specific sender, go to Options – Mail Settings – Spam Settings and add the email addresses in the box below “Block Mail from Addresses I Specify”, then click Save Settings at the bottom, and in case you receive unwanted emails in the Inbox, mark them as Spam.

    Concerning the issue with sending bulk emails, unfortunately, this is no longer offered in the current version of AOL Mail. If you’ve received a notification that a limit of the number of sent emails was reached or you’ve sent to too many contacts, you’ll need to wait before you can send more emails.

    Because of our antispam policies, we do not disclose the specific limits on the number of emails you can send…

  20. Would prefer Weather for my home page rather than this "news" stuff. How can I do that?

    Would prefer Weather for my home page rather than this "news" stuff. How can I do that

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    You can change the source of content on the homepage. Click News on AOL below LATEST HEADLINES. A drop-down will appear with multiple new sources, click on the one you would like to view and the LATEST HEADLINES will automatically refresh. This can be applied for all 5 news options in that row (i.e. Entertainment, Lifestyle, Sports, Finance, Latest).

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