AOL Mail


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. I just filled out your survey form. When I tried to make a comment at the end, it said I used the wrong format, but didn't tell right forma

    When I tried to send a comment on your latest survey, it said I had the wrong format, but didn't say what was wrong or what the right format is.

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    0 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    I have a couple of suggestions for you to try:

    1. If you see an X in the top of your browser or receive any notification boxes about pop-ups blocked, please choose to allow for this site.
    2. Copy and paste the link in a new tab or browser.
    3. Clear Cache and Cookies (Instructions can be found here: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser).
    4. If accessing from Mail.aol.com and your Mail Settings option “Disable links in mail from unknown senders” is enabled, please click the link in the email then choose “Enable Links” or “Always allow from this sender.”

    Your feedback is important to us and we look forward to hearing back from you about your experience. If these solutions do not work, please reply back with details about why it did not work so we can further investigate.

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    Responded  ·  Product Support responded

    In order to delete multiple contacts, please go to “Contacts” make sure to select the box which is located before “Name” tab and then delete them.

  3. How to reinstall AOL---We are gettng a Black screen on every search---have to redue every entry several times.

    How to safely reinstall AOL without losing all data received.
    Getting a Black screen on every entry + Black screen on every reply.
    Thank you for your help.

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  5. Why cant

    Why all of a sudden I am unable to save an email into my folders by pressing "More Actions?"

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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Feedback loop-where is it on AOL?

    What happened to the Feedback page where a user could send a message to AOL?

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  8. AOL email does not allow a reply of forward of a message without selecting am attachment first. This just started happening this morning.

    Fix the reply and forward function so it works without requiring a file to be selected box to be enter a file. This just started this morning. Cannot reply or forward without attaching a file with nothing to do with the message content.

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    0 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    There are two ways to bookmark a page in AOL Shield Pro. The quickest and easiest way is to click the Star in the top right corner of the address box.

    You can also bookmark a page by clicking the menu button (three horizontal lines) in the top right corner, clicking Bookmarks, and then clicking Bookmark this page.

  10. I need help. My primary email ********* is on my PC,my secondary email ********* on my iPad,but now can't send mail from ******* on iPad

    I need help. Can't send mail from my secondary email on iPad. My main email is ******, my secondary email on my iPad is ****. How can I correct this?

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  11. Hi, how do i prevent outside people from getting my e-mail contacts? Somehow all of my contacts are getting spam from me.

    I need info On how to prevent getting my contact info hacked. When they get a hold of emails do they get a hold of phone numbers and addresses too? What settings can I change to prevent this from happening again. What can AOL do?

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  12. & work from 3 different browsers: microsoft, google, and firefox. Aol wont take password on firefox

    make AOL accessible on all browsers. Work, Volunteer, and Personal Business. Not able to access Microsoft.

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  13. Service Issue

    This morning I called AOL for a problem I was having. The problem was that I could not search for emails in the search engine as I have done hundreds of times in the past. A service tech remotely took control of my computer and, although the issue I needed attending to was solved, it created additional problems. (AOL verification #1). When I realized there was an additional problem I called AOL a second time (AOL verification #2). I was advised that the problem was escalated. I requested a phone call back when it was reviewed. Two hours later I…

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    Responded  ·  Product Support responded

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

  14. product Info

    I want to secure my systems specially email and need aol support. I need info about it. I am loyal customer from since aol emaill started. The my whole family.
    I like screen design or vocabulary used by aol email designer.

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  15. how do I add a contact email, from a new contact?

    One click contact adding. Or 2 clicks. Don't give me to write it down to transfer to contacts. Can't even copy paste it.
    1st day with aol email, you have me cursing like a sailor with the unfriendly interface. Great job(this is sarcasm.)

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  16. Why change the layout?

    Why have you moved the "From" e-mail box to the right hand side of the page? The old left hand side was the more natural side to see who the e-mail has comes,from.Most people will want, or should, see who is sending the e-mail before it is opened.
    The original left hand side has worked perfectly well since day one with AOL, so why the unnecessary change?

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  17. Thunderbird will not accept aol email password my phone finally works and password works fine on aol website

    why can't my phone and computer using 3rd party clients both accept my aol mail password and sync. When I go my phone working with aol mail, my computer using thunderbird will no longer authenticate my password? maybe it's time to retire my aol email address?

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    Please check the Incoming mail server settings in your email application, and make sure they match the IMAP/POP settings in the section titled “AOL Mail POP and IMAP settings” from the following help article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail

    The incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address, including @aol.com at the end.

    In case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.

    https://login.aol.com/account/security

    After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if the “Two-step verification” option on the Account Security page (the URL above) is turned ON or OFF.

    In case this feature is turned ON, you…

  18. By making it work, I have a terrible time sending out pdf they don't go and a message of we are experience a difficulty shows up.

    Make it work properly. Have difficult time sending PDF and they are not over the size allowed. I have told you this many times, but you don't fix it. I clear my History every day.

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  19. contact lists 50 users

    I have a contact list that has 112 contacts. Today I tried to send to this list and get a message technical error try again later. AOL chat support says I am limited to 50 addresses in a contact list now. Is this true? I have been using this list for years on a weekly basis. I was able to import the list to my free gmail account and send my message. That worked Why am I paying for AOL?

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    Responded  ·  Product Support responded

    You can have a maximum of 300 contacts per group. The most common causes for the issue that you are experiencing include, sending a lot of emails in a short time or sending one or more emails to a large number of recipients. If you previously sent a bulk email, you’ll need to wait a set amount of time before you can send more emails.

    Additionally, please check the email addresses you are sending mail to, and make sure the list does not contain any invalid or incorrect email addresses, which might result in a delivery failure.

  20. can't sign out

    Message - Http/1.1 Service Unavailable when trying to sign out of Mail

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