AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

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  1. We're glad you're here

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  2. Possible Spam from "Aol Mail"

    I received an e-mal from "AOL Mail" stating that you would shut down on April 24th for upgrades and would need to click on a link or lose my access. Is this true or is it a scam?

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    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  3. emain on cell problem

    having problems this afternoon getting email to work on my cell. It keeps telling me there's a problem signing in to my account. So I key in the password and it prompts again about the problem & needing password. It's wasting my time and I don't appreciate it.

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    Responded  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. SIGN IN ISSUE

    i HAVE TO SIGN IN EVERYTIME i USE THIS SITE. WHY AND PLEASE STOP IT. NEVER HAD THIS BEFORE

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  6. Freezes after reading long email.

    There is no response after reading a long email. Try to open another email and it says loading forever

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  7. Way more spam now - why?

    Up until about one week ago I got almost no real spam. I frequently found things I wanted to see in the spam folder, which was moderately annoying. Now I'm getting several actual garbage spam messages a day. You flag most of them, but they never got through at all in the past. What did you change? Please change it back.

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    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  8. New Emails

    I have 41 new emails but it's showing "See all" 2674. Why is that???

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    0 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →

    Hey,

    Thanks for reaching out. Our engineering team is working on a fix as we speak and the issue should be resolved soon. If you’re still experiencing problems in a few days please let us know so we can investigate further.

    We hope this helps and appreciate your patience!

    Sincerely,
    AOL Product Support

  9. No folders seen on the app - WHY?

    I used to be able to see my AOL folders on the app, but not any more. Can access from my tablet. FIX THIS PLEASE.

    AOL email now looks like Yahoo email, and I have NOT synced these.

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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there, I’m happy to help! Can you tap on the ’’Saved’’ drop down on the folders list, you should be able to see the missing folders there. If you encounter any issues, you can message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page. In case you do not have a social media account, please contact us at help.aol.com

  10. RECENT UPDATES HAVE CAUSED TO MANY PROBLEMS LEAVE ARE OLD MAIL SETTING ALONE

    RECENT UPDATES HAVE CAUSED TO MANY PROBLEMS LEAVE ARE OLD MAIL SETTING ALONE

    Same here I have saved folders for different bills and they showed up in my old mail 2354 emails from 2018 to 2020 they are forcing us to use their new set up of no old mail file They need to leave well enough alone I DO NOT LIKE THIS NEW SET UP AT ALL do this and it should help
    Switch to the Unified Inbox view
    article type icon
    Learn how to switch your Inbox from the New/Old Inbox style to the Unified Inbox style.

    The…

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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

    Hey,

    Thanks for reaching out. Our engineering team is working on a fix as we speak and the issue should be resolved soon. If you’re still experiencing problems in a few days please let us know so we can investigate further.

    We hope this helps and appreciate your patience!

    Sincerely,
    AOL Product Support

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    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
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  14. I am currently finding that when I restart my computer and go to aol.com, I am still signed in.

    Prior to the last few weeks, when I closed my email and restarted my computer, I would not be signed in to AOL when I went to aol.com.

    Fix this. It is ridiculous to keep me signed in unless I specifically log out. You are creating an extra step for me to close my email and keep it safer.

    I click on Mail to sign in to my email. I don't click in to Log In. I don't know what the difference is, but there must be one as you offer both options.

    Again, fix this. Why make it more…

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  15. Quit ******* making me all the time changing my Security and passwords

    If you ******* don’t quit making me change my password and security questions I’m gonna ******* drop your ***

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  17. Ditching Verizon

    What happens to my AOL mail account if I ditch Verizon. Verizon says nothing but I don't believe them. Will I lose my email if I cancel my Verizon landline phone? Any/all feedback/AOL policy appreciated

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  19. I never signed up for this spam....."Revealed A Practical Way to 5k Weekly"

    I have been receiving this message for over 5 yrs now, and still trying to STOP THEM. I've tried calling ( I was promised to have the e-mailings stop.) So here I am still having to deal with all your **** STILL. SO PLEASE THESE E-MAILS OFF. I will start sending all the texts i get from you right back to you. see how you like 50-100 of these a day!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
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