AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. i am so upset! why is my trash being deleted before i can check it! i have been looking in settings all day.. nothing says trash settings..

    i need to know how to NOT have my trash deleted.. i am very sick and am not getting important emails.. HELP! it should not be this difficult


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    By default, both the Trash and Spam folders empty automatically to keep your account tidy. You cannot change the Trash and Spam settings.

    Trash deletion frequency – Trash is deleted after 7 days.
    Spam deletion frequency – Spam is deleted after 30 days.

  2. I am not receiving emailed links from Zoom. Why? How can that be fixed?

    Fix to ensure ****@***.us, as well as the following IP addresses, are allowed by your company's email server. The list of IPs are at
    https://support.zoom.us/hc/en-us/articles/360032808951-Not-able-to-receive-emails-from-Zoom

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  3. I have had a very frustrating couple of days not being to access my aol mail. Being asked to change the password, endlessly, being told tha

    Please could you allow me to stay logged on to my aol.com email account and not keep asking me to change password, telling me that I have forgotten my password, endless frustrating stuff that I can do without! Please keep me logged on!!

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  5. Images not showing in any AOL e-mails

    I can't see ANY images in any of my AOL e-mails today. Sad that you don't alert users to technical glitches. Please FIX this.

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  6. sent mail disappeared

    Today, 4.22.21, I had to reload aol mail on my iphone 7 because it kept requesting a password. I never had to enter a password for aol on my iphone 7. After deleting the aol user account and reloading aol user account on the phone, the old SENT mail from my aol disappeared.
    Is there anyway to recover the old SENT mail? The rest of files look ok.

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  7. change password any time I wish

    I would like to periodically change my password, it doesn't appear to make available as older version offered.

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  9. Possible Spam from "Aol Mail"

    I received an e-mal from "AOL Mail" stating that you would shut down on April 24th for upgrades and would need to click on a link or lose my access. Is this true or is it a scam?

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  10. emain on cell problem

    having problems this afternoon getting email to work on my cell. It keeps telling me there's a problem signing in to my account. So I key in the password and it prompts again about the problem & needing password. It's wasting my time and I don't appreciate it.

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  11. SIGN IN ISSUE

    i HAVE TO SIGN IN EVERYTIME i USE THIS SITE. WHY AND PLEASE STOP IT. NEVER HAD THIS BEFORE

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  13. Freezes after reading long email.

    There is no response after reading a long email. Try to open another email and it says loading forever

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  14. Way more spam now - why?

    Up until about one week ago I got almost no real spam. I frequently found things I wanted to see in the spam folder, which was moderately annoying. Now I'm getting several actual garbage spam messages a day. You flag most of them, but they never got through at all in the past. What did you change? Please change it back.

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  15. New Emails

    I have 41 new emails but it's showing "See all" 2674. Why is that???

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    Hey,

    Thanks for reaching out. Our engineering team is working on a fix as we speak and the issue should be resolved soon. If you’re still experiencing problems in a few days please let us know so we can investigate further.

    We hope this helps and appreciate your patience!

    Sincerely,
    AOL Product Support

  16. No folders seen on the app - WHY?

    I used to be able to see my AOL folders on the app, but not any more. Can access from my tablet. FIX THIS PLEASE.

    AOL email now looks like Yahoo email, and I have NOT synced these.

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    Hi there, I’m happy to help! Can you tap on the ’’Saved’’ drop down on the folders list, you should be able to see the missing folders there. If you encounter any issues, you can message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page. In case you do not have a social media account, please contact us at help.aol.com

  17. RECENT UPDATES HAVE CAUSED TO MANY PROBLEMS LEAVE ARE OLD MAIL SETTING ALONE

    RECENT UPDATES HAVE CAUSED TO MANY PROBLEMS LEAVE ARE OLD MAIL SETTING ALONE

    Same here I have saved folders for different bills and they showed up in my old mail 2354 emails from 2018 to 2020 they are forcing us to use their new set up of no old mail file They need to leave well enough alone I DO NOT LIKE THIS NEW SET UP AT ALL do this and it should help
    Switch to the Unified Inbox view
    article type icon
    Learn how to switch your Inbox from the New/Old Inbox style to the Unified Inbox style.

    The…

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    Hey,

    Thanks for reaching out. Our engineering team is working on a fix as we speak and the issue should be resolved soon. If you’re still experiencing problems in a few days please let us know so we can investigate further.

    We hope this helps and appreciate your patience!

    Sincerely,
    AOL Product Support

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