AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. report malware

    Do we have a way of reporting spam/malware to you (and then, hopefully, you do something about it)? For example, I've gotten two messages today, telling me that my email is going to be canclled or whatever, and these messages are apparently coming from other AOL accounts.

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    1113 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello there, 


    If a user is abusing our system to send mail, we're definitely interested. Please mark these emails as spam, it will generate a report that goes to a team focused on such experiences can review and take the appropriate action. For security reasons, they'll be limited in the information they can share back, however, we're dedicated to ensuring our users don't abuse our system. 


    If an AOL user is sending you spam/scam emails, you can report it here: https://help.aol.com/articles/report-abuse-or-spam-on-aol


    Steps on how to manage spam and privacy: https://help.aol.com/articles/aol-mail-spam-and-privacy 


    Additionally, here's how to recognize official AOL emails: https://help.aol.com/articles/identify-legitimate-aol-websites-requests-and-communications


    Thank you!

    AOL Mail team


  2. I am currently finding that when I restart my computer and go to aol.com, I am still signed in.

    Prior to the last few weeks, when I closed my email and restarted my computer, I would not be signed in to AOL when I went to aol.com.

    Fix this. It is ridiculous to keep me signed in unless I specifically log out. You are creating an extra step for me to close my email and keep it safer.

    I click on Mail to sign in to my email. I don't click in to Log In. I don't know what the difference is, but there must be one as you offer both options.

    Again, fix this. Why make it more…

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Quit ******* making me all the time changing my Security and passwords

    If you ******* don’t quit making me change my password and security questions I’m gonna ******* drop your ***

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  5. Ditching Verizon

    What happens to my AOL mail account if I ditch Verizon. Verizon says nothing but I don't believe them. Will I lose my email if I cancel my Verizon landline phone? Any/all feedback/AOL policy appreciated

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  7. I never signed up for this spam....."Revealed A Practical Way to 5k Weekly"

    I have been receiving this message for over 5 yrs now, and still trying to STOP THEM. I've tried calling ( I was promised to have the e-mailings stop.) So here I am still having to deal with all your **** STILL. SO PLEASE THESE E-MAILS OFF. I will start sending all the texts i get from you right back to you. see how you like 50-100 of these a day!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  9. spell check

    I have followed your directions to enable the spell check in Options/Compose but there is no "Sending" section as referred to, in there.

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  11. post

    I have verizon.net domain. Am I able to keep my email account regardless of service provider?

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  12. vzet

    my email address is sometimes coming up **.net for my recipients. why is this?

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    Thank you for reaching out to us.

    This is your email alias, which was automatically created when your Verizon email account was setup.

    The alias in no way changes your user name and does not create a new mailbox; it becomes the mailing name associated with your primary account and is immediately ready to use in order to send and receive email on.

    To setup your default Send From address in AOL Mail (in case it’s setup to be the alias instead of your username), click on Options on the top right corner of the AOL Mail page, select Mail Settings from the drop-down menu, go to the Compose tab on the left side, and select the address from which you want to send mail by default from the “Send From Address” section.

  13. Your representatives don't know how to handle fraud

    On 1/8/2021, I called AOL to report that my account was hacked. At that moment, thieves were trying to take money from my accounts . The representative told me that he could not freeze or block my account unless he could properly verify me. He only suggested that I completely delete my 25 year old aol account. It was then I realized that the representative was a moron. I called back and with some effort and a conscious representative, I was able to get back control of my account. I guess aol has been around a little too long?

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    Thank you for your patience while we reviewed your feedback.
    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
    I’m here to help if you still need assistance or have additional questions.

  14. How can I unblock a sender I didn't mean to block?

    Ability to unblock previously blocked senders. How can I do this???

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    Hi there,

    To unblock an address, go to Options>Mail Settings>Block senders, hover over the one you wish to remove from the list then click ’’x’’ from it. Don’t forget to save settings.

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  16. Whys is all my e-mail from *******@****** goingto spam instead of inbox?

    Why is all my e-mail form *****@******* going to spam intead of my inbox/

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    367 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello.  By marking messages as Spam or Not Spam you are customizing your personal Spam filter to learn what is spam and what is not. Emails will be tagged as a spam depending on the behavior it was sent or on the spam controls of the recipient. If there are links, images or phrases that AOL Mail service deemed as a spam based on the complaints of other members, it will automatically go to spam folder.   If the mail was sent as a mass mail, it will automatically go to the spam folder as well.   Also, please make sure this email address is added to your Contacts list. If the issue persists, please contact us at help.aol.com  Thank you,  AOL Mail team

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  18. how do I stop the need for asking for cell phone

    how do I stop the need for asking for cell phone number? I don't own a cell phone and if I did, I wouldn't WANT to add my cell phone and suddenly get **** from AOL or Yahoo. I have already added a second email address, you DON'T need my cell phone for any further reason.

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    Responded  ·  Product Support responded

    We apologize for the inconvenience, but AOL is just doing its best to protect your online safety. It’s extremely important to have updated information should you ever need to change your account settings, reset your password or contact AOL customer support.

  19. AOL not working

    I cannot get into my AOL account. It shows an error page. I tried to call customer service. It rings and then it has an error beeping sound. I can give you my email address but understand that you cannot reach me through that venue since AOL account is not working. Error is in the comment section.

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    Hi there,

    This was a known issue which our engineers have corrected. Sorry for the delay and thank you for your patience.

    Yahoo Product Support

  20. What is with the Guci redirect when i try to get to my mail? Is this the latest for 2020 to make you buy your tech support?

    Get that Guci redirection site out of here. Every time I try to sign in. Is this the latest for 2020, to get you to buy a tech support program for Christmas?

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    Responded  ·  Product Support responded

    Thank you for your feedback! Please follow these steps in order to fix this issue:

    1. Go to Internet Options
    2. Go to the second tab(“Security”)
    3. For the first zone, named “Internet” – press Reset all zones to default level
    4. Go to the third zone: “Trusted Sites” and click on “Sites”
    5. Type in https://guce.advertising.com then click on Add and Close
    6. Hit Ok and reboot the browser.

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