AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
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i have just complained about the block senders facility on AOL being absolutely useless as it doesn't block email addresses and i now have t
THanks AOL for this and continuing to allow these parasites to infiltrate mine and others personal email addresses and passwords. This is becoming a pain in the **** and I now have to inform not blocked and genuine people who email me of my GMAIL address as you can't be trusted to look after mine and others accounts. I complained about my anger, when discovering an email address I have already blocked, and others when I looked more closely. Since I complained I have received a **** of a lot more than normal. Have you done this on purpose?????
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Do NOT shut my account down!!!! AOL is very important to me! DO NOT SHUT IT DOWN! Elton Eisele DO NOT SHUT IT DOWN!
Do NOT shut my account down!!!! AOL is very important to me! DO NOT SHUT IT DOWN! Elton Eisele DO NOT SHUT IT DOWN!
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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pictures WONT DISPLAY, in email. 'hide pictures' is NOT CHECKED
Suddenly all photos are hidden. No changes made, hide pictures not checked. Don't like AOL in the first place but now why have it at all?
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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aol customer service in non-existant - why is that?
how about AOL get REAL about help for it's users..
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Images not loading
The images on emails are not loading. It happens to any emails I receive and for both my laptop and desktop. Tried using different browsers and the issue still remains.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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images is not displaying
images are not loading in the received emails (google chrome, edge, firefox and android phone app. this started about a week ago. this is not an issue in outlook desktop app.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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AOL Mail won't retrieve more than 10,000 emails
Lately AOL mail won't retrieve more than 10k emails in an IMAP account set up in a client. This happens using Mac Mail and Thunderbird. Others experience it with other clients, too. Now AOL help says that is how it's set up and a feature and not a bug??!! Why???
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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I can't receive any mail
Hello, there is a problem in my mailbox. I can't receive any mail, but I can send mail. How can I solve this problem
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Not getting any mail?
I am not getting any mail???
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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lost emails
By reading list AOL doesn't respond very fast to missing emails for everyone. They sure take the money fast enough.
Where are missing emails?Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com
Thank you!
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mail away does not work and wish it had different fonts and options to use
mail away does not work and wish it had different fonts and options to use
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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I don't have an idea, just a question
Is the current email about AOL important information real--I don't know whether to open it.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Currently Mailbox list only shows DATE for New, Old and Sent e-mails. Please Add TIME stamp
Currently Mailbox list only shows DATE for New, Old and Sent e-mails. Please Add TIME stamp
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Please respond to my post below
My PC crashed 7/01/22 - took me 'til 7/13 to get a new one and get back online. To my horror - you closed my AOL account and deleted all my saved files and tool bar icons. I'd like my data back. Please respond.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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pUT BACK THE WAY I USE TO DELETE MY E-MAIL YOU HAVE CHANGED IT
yOU HAVE CHANGED WHERE i DELETE ALL THE JUNK ON MY E-MAIL HOW TO DELETE THIS STUFF
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Yeah clubrunner emails still don't work after a month and they are not in spam either
Clubrunner is used by Rotary Clubs to send out emails. For about a month now, after having received these emails successfully for nearly a year, they just stopped arriving. They are not in my Spam folder. They have been diverted by some error introduced either on AOL's side or Clubrunner. I'm betting it is AOL that broke this use to be working email path. I really don't care, you guys work this out between yourselves and get my clubrunner sent emails back to arriving in my inbox, please.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Spam filter tab is missing
Spam filter tab is not showing up and I wanted to make sure this was set correctly because I'm getting a ton of unfiltered spam on my iphone. Used to be there, and no its just gone.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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unnecessary verifications
Ever since I changed the password a few days ago, I have to go through a verification code in order to log in into my e-mail. Why, since I did not ask for a 2-step verification?
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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