AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
42 results found
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Hi there. To forward an email, open it then click the right facing arrow from the header.
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bizarre email address for me
my email address is showing "AOL Alert! jjsee@verizon.net". asking why?
That doesn't sound right. Please contact us at help.aol.com so we can remedy this.
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Spell check
In the old form of AOL, when you wrote an email, it would ask if you wanted to review it or send it. it would lighlight spelling errors, It nolonger does that or have spell check that I can find. I need that feature.
AOL Mail doesn't have a built-in grammar check feature, but most browsers do. Please check your browser settings.
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Multiple addresses in from field
Need a way to use two names in from field so that when the user replies to sender it goes to both addresses.
Hi there. You can add more than one email addresses when composing an email. Simply separate them by a comma.
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GEThttps://dl-mail.aolmail.com/ws/download/mailboxes/@.id==blah blah blah is giving 401 error on attachments
GET https://dl-mail.aolmail.com/ws/download/mailboxes/@.id==blah blah blah is giving 401 error on attachments
Hi there, we are sorry for the inconvenience this has caused you! The issue was resolved. In case you need help in the future, you can always contact us on Twitter at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/
Thank you!
AOL Mail team -
Last week, I didn't need a password to access Amazon, now I need one. Can this nonsense end? d hem
Please with the passwords, I've spent most of the morning trying to access Amazon and you keep asking me for a password. Everyone I give you say it isn't valid. I owe them money and would like to pay what I owe! How do I do that that?
Hi there,
For Amazon issues, we recommend contacting Amazon support. We can only assist with AOL accounts.
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Two weeks ago I lost the ability to send or receive email on my Android phone & on Outlook on my computer & can't rebuild the profiles. HELP
I can still use my Verizon.net via the web. Did anything change at AOL? Can you look at my account? Can you help? Thanks!
Hi Gregory,
Thanks for reaching out. Please try generating an app password, which can be found at the bottom of the page under “Account Security.” You can navigate there by clicking Options and selecting “Account Info.”
Please let us know if you experience any issues.
Sincerely,
AOL Product Support -
Can I become a member of OAL outside the USA?//
AOL outside USA membership can it be . Please let me know thanks
Hi there,
You can register an account at AOL by going to mail.aol.com then click ‘’Create account’’
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Eliminate sender's name on emails.
How can I eliminate my name from an email that I Forward, Reply or Reply All. I just one the email address to be seen alone w/o my name.
Hi there, you can edit your sending name by going to your email settings, here’s how: https://help.aol.com/articles/aol-mail-mail-settings
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My e-mail was hacked a
Please help Someone is e-mailing addresses at least 30 per hour.
What can I do to stop this?Hi there! Keeping your account safe is important to us. If you think someone is trying to access or take over your account, there are some important steps you need to take to secure your information.
Know the warning signs and what to do if your account has been compromised. Fore more info, please visit our help article: http://help.aol.com/articles/recognize-a-hacked-aol-mail-account
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I had my computer "tuned up" and my email is even slower in opening and sending messages. Can you speed it up, please?
Trying to send an attachment and it will not. What is wrong?
Hi there,
We never slow connection. In most cases when you are experiencing latency it may be due to the browser being used. We do recommend using Chrome or Firefox.
AOL Product Support
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When I forward the sent mail.there is a problem of omitting some lines. Moreover when click the send button, error occurred- we face some -
When I forward the sent mail.there is a problem of omitting some lines. Moreover when click the send button, error occurred- we face some technical problem. But after some time, message was sent
I am sorry that you are experiencing this issue. Can you please access https://help.aol.com/ to get further assistance with this issue?
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fix AOL MAIL, Can't send mail.
Can't send mail
Not sure what the issue may be, you can find the list of contact and see available options for your account on https://help.aol.com/contact If you prefer to speak directly to a Customer Care Representative, to get real-time answers to your questions, please call AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)
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product Info
I want to secure my systems specially email and need aol support. I need info about it. I am loyal customer from since aol emaill started. The my whole family.
I like screen design or vocabulary used by aol email designer.Learn more details about protecting your AOL account: https://help.aol.com/articles/protecting-your-aol-account
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AOL changing recipient's email address?
How do you stop aol from changing the email address that I know is correct to a strange email address.
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
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new email account
how do I create a second (new) email account?
Thanks for contacting us. Please check this article for more info: https://help.aol.com/articles/aol-mail-account-and-password
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Links not pasting properly
Links not pasting correctly into new mail: Just found this WONDERFUL bug that may have well torpedoed my contacts. I sent an email to Person A. It had a special link in it for them. I then needed to send a similar email to Person B but with a different link. So I copy the sent email from Person A and paste it into Person B's email. I then copy the link I need to put into Person B's email, select the incorrect link (copied from Person A's) and paste the new link in it's place.
All looks good
Except…
Please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser , then try again. If still doesn’t work, please try another browser.
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Why can't I add my other 2 accounts here?
I hope to get some response to this problem i have been having with AOL mail this past year. I originally was an AOL subscriber many years ago and loved the email section mostly. I carried it over to the Thunderbird email clientell. I have always had 3 email accounts. Unfortunately my main account which is the one I am submitting this problem was effected. No matter how many times i had entered the right password i always got error messages, even after changing my password. I then preceded to come here, AOLMAIL.com and entered a new password and so…
If you can sign in into http://mail.aol.com with your account, then please follow the step by step instructions in the help article below in order to set your account in Thunderbird: https://help.aol.com/articles/how-do-i-set-up-other-email-applications-to-send-and-receive-my-verizon-net-mail.
If the issue persist please contact our Customer Support team at 1-800-827-6364.
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i need to import my adress book from gmail how can i do that?
i need to import my adress book from gmail how can i do that?
You will need to export the address book from Gmail by following the steps from the article below:
https://support.google.com/contacts/answer/7199294?hl=en&ref_topic=6154204Once you finish the export, you can import the CSV file into AOL Mail, by following the steps here: https://help.aol.com/articles/Manage-contacts-in-AOL-Mail
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have been with aol since 2009, now they have taken away my account, do not know why....
give a heads up before deleting me, now do not know how to notify my friends *******@aol.com.
Please provide us with more details at aolsupporthelp@aol.com
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