Thank you for your patience while we reviewed your feedback. 

We're sorry to hear about your experience. It's certainly our expectation and desire that you receive the highest quality service when working with customer support. We're sad to hear that it sounds like you did not. 

Rest assured that we've captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future. 

Recently you may have noticed an increase in email going to the Spam folder for senders using Office 365 and other Microsoft products. We are in the process of addressing this issue and expect it to improve over the next several days. Please keep marking the mail in the Spam folder as “not spam” or “ham” and that will help to correct the issue. Thanks for your patience.

Recently you may have noticed an increase in email going to the Spam folder for senders using Office 365 and other Microsoft products. We are in the process of addressing this issue and expect it to improve over the next several days. Please keep marking the mail in the Spam folder as “not spam” or “ham” and that will help to correct the issue. Thanks for your patience.

Hi there, 

You can report that email address to our team here: https://help.aol.com/articles/report-abuse-or-spam-on-aol

Thank you for your patience while we reviewed your feedback. 

We're sorry to hear about your experience. It's certainly our expectation and desire that you receive the highest quality service when working with customer support. We're sad to hear that it sounds like you did not. 

Rest assured that we've captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future. 

Hi there,

We really appreciate your loyalty! Thank you for your feedback, we will pass it along our Product team. It is possible some emails coming from poor IP senders to be stopped before coming to your Inbox, in this case only our Postmaster team can investigate it. The sender would need to contact our team at https://postmaster.yahooinc.com/ if their emails are not being received by AOL users.

Thank you!
AOL Mail team

Hi Dan,

Thanks for reaching out. Please try generating an app password, which can be found at the bottom of the page under “Account Security.” You can navigate there by clicking Options and selecting “Account Info.”

Please let us know if you experience any issues.

Sincerely,
AOL Product Support

Hi Todd,

Thanks for reaching out. Please try generating an app password, which can be found at the bottom of the page under “Account Security.” You can navigate there by clicking Options and selecting “Account Info.”

Please let us know if you experience any issues.

Sincerely,
AOL Product Support

Hi Laura,

Thanks for reaching out. Please try generating an app password, which can be found at the bottom of the page under “Account Security.” You can navigate there by clicking Options and selecting “Account Info.”

Please let us know if you experience any issues.

Sincerely,
AOL Product Support

Hi Jacqueline,

Thanks for reaching out. Please try generating an app password, which can be found at the bottom of the page under “Account Security.” You can navigate there by clicking Options and selecting “Account Info.”

Please let us know if you experience any issues.

Sincerely,
AOL Product Support

By default, both the Trash and Spam folders empty automatically to keep your account tidy. You cannot change the Trash and Spam settings.

Trash deletion frequency – Trash is deleted after 7 days.
Spam deletion frequency – Spam is deleted after 30 days.

If you’re having problems receiving your AOL Mail, it could be caused by a few things. Most of the issues can be fixed with a couple of quick troubleshooting steps. More info here: https://help.aol.com/articles/fFix-problems-reading-or-receiving-aol-mail

Most problems with viewing image attachments in AOL Mail can be fixed with a bit of trouble shooting. For more info, please visit our help article: https://help.aol.com/articles/fFix-problems-reading-or-receiving-aol-mail

By default, we block access to AOL Mail from outdated apps that could leave your account vulnerable. If we sent you an email indicating that your app is using outdated security protocols or you’re unable to log in from an older app, you still have several options available to you.

If you prefer to continue accessing your AOL email on your current third-party email application, including the default email application on your mobile phone, please see details below on how to ensure it’s syncing with the latest secure sign-in method: https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in

Scammers and bad actors are always looking for ways to get personal info with malicious intent. Know how to recognize legitimate AOL websites, requests, and communications to keep your account secure. More info here: https://help.aol.com/articles/identify-legitimate-aol-websites-requests-and-communications

Hey,

Thanks for reaching out. Our engineering team is working on a fix as we speak and the issue should be resolved soon. If you’re still experiencing problems in a few days please let us know so we can investigate further.

We hope this helps and appreciate your patience!

Sincerely,
AOL Product Support

Hi there,

The safety and security of all our users is essential to AOL Mail. To protect your account, most suspected spam messages are automatically filtered, but if you’re still getting overwhelmed with unwanted messages, there are additional options you can customize to protect your privacy: https://help.aol.com/articles/aol-mail-spam-and-privacy

Hey,

Thanks for reaching out. Our engineering team is working on a fix as we speak and the issue should be resolved soon. If you’re still experiencing problems in a few days please let us know so we can investigate further.

We hope this helps and appreciate your patience!

Sincerely,
AOL Product Support

Hey,

Thanks for reaching out. Our engineering team is working on a fix as we speak and the issue should be resolved soon. If you’re still experiencing problems in a few days please let us know so we can investigate further.

We hope this helps and appreciate your patience!

Sincerely,
AOL Product Support

Hey,

Thanks for reaching out. Our engineering team is working on a fix as we speak and the issue should be resolved soon. If you’re still experiencing problems in a few days please let us know so we can investigate further.

We hope this helps and appreciate your patience!

Sincerely,
AOL Product Support

Hi there,

To unblock an address, go to Options>Mail Settings>Block senders, hover over the one you wish to remove from the list then click ’’x’’ from it. Don’t forget to save settings.