AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
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Verizon email not working!!
My verizon email just stopped working. I have been poring over the website and cannot find anything to fix my access to my email. So, improvement would be access to my email.
Hello there! If your third-party email app is having issues connecting, sending, or receiving emails, you may need to reconfigure your account or update the app. Use these steps to identify and fix the source of the problem: https://help.aol.com/articles/cant-send-or-receive-email-third-party-application
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General web-signup activation emails have approx 60% success rate of reaching my mail box
I cannot be the only person to notice this!!!
This has been going on for probably 2 years at least now.
I don't use AOL mail for my mail box and this is THE main reason.I'd really rather not use Gmail.
I've been a die-hard AIM-fan since I created this screen name in 1998. My account is definitely older than a lot of your AOL employees !!! LOL!!!As you can see, I have an interest in keeping my screen name alive. Not only that, but it WOULD be really nice if I could depend on this mailbox but…
Hi there,
We really appreciate your loyalty! Thank you for your feedback, we will pass it along our Product team. It is possible some emails coming from poor IP senders to be stopped before coming to your Inbox, in this case only our Postmaster team can investigate it. The sender would need to contact our team at https://postmaster.yahooinc.com/ if their emails are not being received by AOL users.
Thank you!
AOL Mail team -
Please fix the problem that prevents me from using an e-mail client with your service.
For several weeks now, I have been unable to use an e-mail client with my Verizon/AOL account. After successfully using Outlook with your service, for many years, it stopped working. After many unsuccessful attempts to access my e-mail Outlook, I downloaded and installed Thunderbird, but this program is also unable to work with my Verizon/AOL account. I see that many other people are experiencing the same problem. Your browser experience is really crude, lacking the many features that e-mail clients provide.
Hi Dan,
Thanks for reaching out. Please try generating an app password, which can be found at the bottom of the page under “Account Security.” You can navigate there by clicking Options and selecting “Account Info.”
Please let us know if you experience any issues.
Sincerely,
AOL Product Support -
Verizon Account Users/Accounts Not working as of August 5th.
Verizon email account users. As of 8/5/2021 Verizon emails are not able to be received and or sent successfully. This occurs with any third-party email clients. It's an AOL server issue. It is not a password, or server setting issue. AOL, please investigate your email server for Verizon account users.
Hi Todd,
Thanks for reaching out. Please try generating an app password, which can be found at the bottom of the page under “Account Security.” You can navigate there by clicking Options and selecting “Account Info.”
Please let us know if you experience any issues.
Sincerely,
AOL Product Support -
My Verizon/Thunderbird emails stopped. Is the corporate sabotage? Tried a different client, same thing. Not Thunderbird, not my password.
My Verizon/Thunderbird emails stopped. Is the corporate sabotage? Tried a different client, Em Client, same thing. Not Thunderbird, not my password. When I asked for help I received a message stating no help available due to Covid. The next page showed me a 24/7 help link for $4.99 per month. I do not want to use the service any longer. Looking for alternatives without hassle and ads.
Hi Laura,
Thanks for reaching out. Please try generating an app password, which can be found at the bottom of the page under “Account Security.” You can navigate there by clicking Options and selecting “Account Info.”
Please let us know if you experience any issues.
Sincerely,
AOL Product Support -
Unable to access AOL (Verizon) email on two different apps: Postbox and K-9 mail, so it is on YOUR END. Please fix!!
Can't send OR receive Verizon email for 18 hours in either my PC app (Postbox) or my phone app (K-9) mail. This usually goes away in a few hours, but now I am totally shut out. FIX IT PLEASE!
Hi Jacqueline,
Thanks for reaching out. Please try generating an app password, which can be found at the bottom of the page under “Account Security.” You can navigate there by clicking Options and selecting “Account Info.”
Please let us know if you experience any issues.
Sincerely,
AOL Product Support -
i am so upset! why is my trash being deleted before i can check it! i have been looking in settings all day.. nothing says trash settings..
i need to know how to NOT have my trash deleted.. i am very sick and am not getting important emails.. HELP! it should not be this difficult
By default, both the Trash and Spam folders empty automatically to keep your account tidy. You cannot change the Trash and Spam settings.
Trash deletion frequency – Trash is deleted after 7 days.
Spam deletion frequency – Spam is deleted after 30 days. -
I am not receiving emailed links from Zoom. Why? How can that be fixed?
Fix to ensure ****@***.us, as well as the following IP addresses, are allowed by your company's email server. The list of IPs are at
https://support.zoom.us/hc/en-us/articles/360032808951-Not-able-to-receive-emails-from-ZoomIf you’re having problems receiving your AOL Mail, it could be caused by a few things. Most of the issues can be fixed with a couple of quick troubleshooting steps. More info here: https://help.aol.com/articles/fFix-problems-reading-or-receiving-aol-mail
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Images not showing in any AOL e-mails
I can't see ANY images in any of my AOL e-mails today. Sad that you don't alert users to technical glitches. Please FIX this.
Most problems with viewing image attachments in AOL Mail can be fixed with a bit of trouble shooting. For more info, please visit our help article: https://help.aol.com/articles/fFix-problems-reading-or-receiving-aol-mail
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By default, we block access to AOL Mail from outdated apps that could leave your account vulnerable. If we sent you an email indicating that your app is using outdated security protocols or you’re unable to log in from an older app, you still have several options available to you.
If you prefer to continue accessing your AOL email on your current third-party email application, including the default email application on your mobile phone, please see details below on how to ensure it’s syncing with the latest secure sign-in method: https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in
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99+ 14 7 39 Images blocked Show images | Don't block this sender Turn off image blocking Your AOL Email suspension notice, Kindly update y
Why is AOL sending this, with a yahoo sender message. I go to it it has AOL signon and password required. Not sure if this is AOL.
Scammers and bad actors are always looking for ways to get personal info with malicious intent. Know how to recognize legitimate AOL websites, requests, and communications to keep your account secure. More info here: https://help.aol.com/articles/identify-legitimate-aol-websites-requests-and-communications
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New Emails
I have 41 new emails but it's showing "See all" 2674. Why is that???
Hey,
Thanks for reaching out. Our engineering team is working on a fix as we speak and the issue should be resolved soon. If you’re still experiencing problems in a few days please let us know so we can investigate further.
We hope this helps and appreciate your patience!
Sincerely,
AOL Product Support -
your help section is the pits and how do I block a email?
I want to know how to block a email
Hi there,
The safety and security of all our users is essential to AOL Mail. To protect your account, most suspected spam messages are automatically filtered, but if you’re still getting overwhelmed with unwanted messages, there are additional options you can customize to protect your privacy: https://help.aol.com/articles/aol-mail-spam-and-privacy
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Hey,
Thanks for reaching out. Our engineering team is working on a fix as we speak and the issue should be resolved soon. If you’re still experiencing problems in a few days please let us know so we can investigate further.
We hope this helps and appreciate your patience!
Sincerely,
AOL Product Support -
My inbox has 6 new pages of old filed mail!!! How could this happen
Opened Old mail and have 6 pages of mail that I had already filed i appropriate folders. How can this happen???
Hey,
Thanks for reaching out. Our engineering team is working on a fix as we speak and the issue should be resolved soon. If you’re still experiencing problems in a few days please let us know so we can investigate further.
We hope this helps and appreciate your patience!
Sincerely,
AOL Product Support -
Receiving OLD email
Am suddenly receiving emails from merchants dated 2018, 2019 (it is now 2021) all having to do with payments received or invoices waiting for payment. I have checked with one merchant and they have no record of having sent the email and I am paid in full with them. Since these emails are from various merchants with whom I've done business in the past, it looks like the problem source could be AOL instead of the merchant. Could you please look into this and reply? I do not see any other way on your site to report this issue.
Hey,
Thanks for reaching out. Our engineering team is working on a fix as we speak and the issue should be resolved soon. If you’re still experiencing problems in a few days please let us know so we can investigate further.
We hope this helps and appreciate your patience!
Sincerely,
AOL Product Support -
How can I unblock a sender I didn't mean to block?
Ability to unblock previously blocked senders. How can I do this???
Hi there,
To unblock an address, go to Options>Mail Settings>Block senders, hover over the one you wish to remove from the list then click ’’x’’ from it. Don’t forget to save settings.
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How could I stop receiving Messenger Messages?
How could I stop receiving Messenger Messages?
Hi there,
You should no longer be receiving these messages. You can filter these into a folder of your choosing here: https://help.aol.com/articles/aol-mail-mail-settings
AOL Product Support
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Error message
When I go into my email it says error and I have to go back into my mail then it works
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Option to "open mail in new tab" is no longer available. Why? Is there a way to reinstate?
I am currently running FireFox on Windows 10 Pro.
Whenever possible, please provide options rather than remove features.
Hi there,
You can still open mail in a new window. Once a message is open you will see a box icon next to the printer icon which will allow you to open the message in a new window.
AOL Product Support
- Don't see your idea?