AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
46 results found
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This is a horrible system. I am spending a lot of time trying to tell you my problem and don't feel any of it it's going to get answered
Adding a contact is difficult. Getting an answer from AOL is impossible.
Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com
Thank you!
AOL Mail team
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-I signed up for "System Mechanic" through AOL. How do I cancel service? I was told I must go through you to cancel
I signed up for "System Mechanic" through AOL. How do I cancel service? I was told I must go through you to cancel. Help please
Hi. You can review this article to see how to cancel your subscription: https://help.aol.com/articles/aol-premium-subscription-products-faqs
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AOL is suddenly populating old and deleted email addresses that no longer appear in my contact list. It isn't accepting my corrections.
Please fix the contact list. Email addresses that I removed years ago are suddenly showing up again and now populating my TO box. I've double-checked the contact list and these old addresses are NOT in my contacts. Attempts to correct the problem are failing.
Hello there,
You can delete these suggestions by clicking ’’x’’ in the drop down list when you type in the ’’To’’ field.
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Missing Contacts
Can you help?? - all my contacts have vanished out of my contacts list!!
If you’ve deleted your contacts or are suddenly missing some, don’t worry! Contacts can be restored to automatic save points in time.
WARNING: The restore will replace any changes or additions made to your contacts since that time.1. Click Contacts from the left panel in AOL Mail.
2. Click More | Restore.
3. Select a date to restore your contacts to from the drop-down menu.
4. Click Restore. -
Never lose track of the people you email! AOL Mail lets you manage your contacts so you’ll always have the most accurate info for your friends, family, and co-workers. More info here: https://help.aol.com/articles/Manage-contacts-in-AOL-Mail
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The option to save contacts automatically when sending email was already sunset. I wanted to bring it back
I want to bring back the option that adds the account automaticallyafter sending an email
Hi there,
Thank you for the feedback. We will pass this information over to our product team for review and consideration in future updates.
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Contacts not sorting by last name properly
When I click on the "Name" title to sort is alpha or reverse order, it is a mess....nothing is sorted correctly. I'm working on a Mac through Safari.
Hi there,
This will be addressed and corrected in our next update. We thank you for your patience.
AOL Product Support
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Contacts
Why don't the new contacts save automatically any more? Be nice if it worked that way again
Hi there,
This feature is not available at this time. I will be sure to forward this to our product team as feedback.
AOL Support
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How can I stop someone emailing me?
There doesn't seem to be a way of stopping someone unwanted contacting you. Why not?
Hi there, although we cannot stop someone from emailing you you can automatically filter those messages into a designated folder for deletion. This can be done following the steps provided here: https://help.aol.com/articles/aol-mail-mail-settings
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Why were my groups from AOL GOLD not copied to AOL Mail? Rebuilding them in AOL Mail is not something that I even want to consider.
Why did my GROUPS in AOL GOLD not move over to AOL MAIL? There is no way that I want to create these GROUPS over again!
It should work now. Please try again.
Also, please check if the groups are made under categories. Those will need to be moved by categories not all at once.
Hope this helps!
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Rename Group
Wanted to change a group from 2019 to 2020. Couldn't do it. Called and had the WORST experience with a tech named Ardi who couldn't help me and hung up!!!! This was after at least 35/40 minutes on the phone/computer. HORRIBLE!!!!!! I called again and spoke with a rep Asia. At least she tried to assist.. She had no idea how to do this so she made a new group and typed 78 emails into the new 2020 group. Really!!!!! Shame on AOL. Worst tech support ever! I cancelled my monthly subscription. And why can't I highlight the group name…
We are sorry to hear that you had a bad experience with one of our tech support agents and we want to fix this. In order to do so we need to know more information about the issue.
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my aol contacts list comes and goes??
my aol contacts list comes and goes??
It says 'error loading address book'Thanks for reaching out.
While we are investigating situations like yours, we notice you’re using Edge 18.17763 and therefore we suggest you to try to use mail.aol.com from a different browser – try Firefox or Google Chrome.
Thank you for your understanding.
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Aol notifications setting
Restore phone contact with your customers, Please. Unable to contact aol with a simple settings problem, due to my ignorance of his to do so.
No reply from them since yesterday.Our UK team will review your information and get back to you as soon as they have a resolution. Keep in mind that it might take up to 72 hours.
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Edit Contacts/Address Book
I have left a post twice in the last week on this topic,
the first time, you merged it with another topic that was closed to comments and gave me no response,
the second time.......you ask me a question in your response today and then have closed the post to comments so I cannot answer your question.....
how are you being helpful if you prevent my ability to engage in conversation about the topic???
STOP CLOSING MY POSTS TO COMMENTS until the issue is resolved please !!!
Please go to mail.aol.com on an external browser (Safari, Chrome) and let us know if you are able to edit the Contacts there.
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Unable to Edit Address Book/Contacts
I have been informed on 12/18/19 that the AOL Contacts/AddressBook is no longer editable...........after a 2 hour nightmare with online chat, remote sessions and phone calls.
They explained that it was a "migration issue" having something to do with Yahoo and AOL merging and that since then (almost a year ago)......any edit to an existing contact has not been saved. This is too ***** to be believed but this is what phone support told me after multiple consults with a "senior technician". I am PAYING for AOL--which is ridiculous enough--BUT they give you a Contact List that once a contact…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Please go to mail.aol.com on an external browser (Safari, Chrome) and let us know if you are able to edit the Contacts.
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Contact List
I have a question I could not find the answer to. In my list of contacts how can I add a field at the top? I would like to be able to see which group they are in (i.e., family, friends, co-workers, uncategorized) Please send me an answer *********@verizon.net
You can go to mail.aol.com on a desktop computer or laptop. After logging in, click on “Contacts”, select the email addresses you want to create a list with. Then, on the top header select “New List”. Name the list, add contacts and then click on “Add list”.
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Reactivate Contacts Search
Contact search was an option for YEARS. Why remove options? I it is very irritating to have to scroll!!!
This feature is still available. On the left column click on “Contacts”, then in the box under “Compose” click on the small arrow and select Contacts from the drop-down menu. Once selected, type in the contact name and hit enter on the keyboard or click on the magnifying glass icon.
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fix fix fix ability to delete an email one time only
delete the same email one time only to include all of my devices and one time only on desktop. And don't undelete items automatically I've checked to delete. you are just unchecking them So awful. I"m guessing gmail doesn't do that.
And yes,I"ve already asked AOL support about deletion on one aol app does not delete on all aol apps on other devices. No solution.
If you are using multiple email clients, in order to make sure that the mail settings are synced between devices, you need to make sure that your devices are set up in IMAP, not POP. Here’s more info on this: https://help.aol.com/articles/what-is-the-difference-between-pop3-and-imap
Should you need help checking the email client settings, you can find instructions here:https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail
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Auto populate option in aol mail address is not working on all browsers(Edge,Firefox,Chrome).
Tried it on an android phone using crome browser and it worked fine.
Contacts are automatically populated.
The member is using HP LAPTOP-Q9CQODV5 running on Windows 10 Home 64 Bit.
As per the member it stopped populating a week ago and there were no any updates pushed on the computer.Go to mail.aol.com and click on Options> Mail Settings> Compose> Sending. Check Automatically add email addresses to Contacts. That should fix the issue.
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Thanks for reaching out. First, please try clearing your cookies, cache and history. After that, check this article for more information if you want to create or edit your distribution list: https://help.aol.com/articles/Manage-distribution-lists-in-AOL-Mail
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