AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. Let me re-register my first ever email address.

    It was deleted for inactivity, I don't see the point of not allowing me to use the same username. It was my first ever email address and special to me, I would really like the option to re-register the username.

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  2. Mail

    Support, how can I retreive all my messages for my account since I have not logged into in a long time? Thanks.

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  3. Fraudulent Account has been created with EBROGDON@cs.com

    I was told by Customer Service Rep "O'Neil" at 11:50 a.m. today (5/27/22) to log via AOL Feedback my problem, even though he indicated he was escalating my request with regard to a fraudulent e-mail account (CS.COM) having been created with my daughter's maiden name (), my home address and my home phone number and used to create an account with www,BETUS.COM.PA, a sports betting website. I was alerted via my I.D. Theft monitoring service through my employer, the federal judiciary, that the account with the sports betting organization was created on 4/21/22. The *@cs.com account is

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi.


    It seems that account has been spoofed. Email spoofing is the forgery of an email header so the message appears to be coming from somewhere other than the actual source. It's similar to writing a forged return address on a letter. Scammers use spoofing because your contacts are more likely to open the email if it looks like it's coming from you. Spoofed emails are sent from outside the AOL network and attackers don't have access to that particular email address. We encourage you to report the offense so we can ensure that action is taken, here: https://help.aol.com/email-support  


    In the meantime, please create a filter to send any incoming emails from it to Spam or Trash or add it to your blocked list.

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    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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    While most spam should be caught by our Spam filters, occasionally some can slip through. If that does happen it's very important to mark the email as Spam. It lets our system learn that messages from a specific place are not good and helps us make AOL Mail even better at recognizing future spam emails. Thank you for your patience and understanding!

  5. Bulk Mail

    A couple of years ago there was a spam folder. Then it got renamed to 'Bulk Mail' (about the time AOL seemed to start running on the Yahoo mail platform).
    This morning 2022-04-18, my email client started getting timeouts on 'Bulk Mail'. Logged on through mail.aol.com and found it was now named 'Bulk'. Was this deliberate? Another account still has a 'Bulk Mail'. When you change the names of the "built-in" folders, do you notify users? Will I soon find it named 'Bulk_Mail' because the embedded space became a problem in your mail server software?

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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there, 


    The Bulk folder is not a default folder in AOL Mail. If you're using third-party email apps to access your AOL emails, that folder would be linked to that particular email application. If you need additional help or you have questions, you can also contact us at help.aol.com


    Thank you, 

    AOL Mail team

  6. THANK YOU

    Thank you for returning to the old format. I am very appreciative and will continue to use my AOL mail that I've been using since 2001.

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    5 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  7. Cannot add a new email folder

    I cannot add any new folders to my email? Where did the prompts go for "new folder" or "+" ?

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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there, 


    If you're not seeing the ''+'' sign to create a new folder, it's possible your left side menu to be hidden/minimized. To increase its size, drag the margin to your right or double click the margin. 


    In case you need additional help, contact us at hep.aol.com


    Thank you, 

    AOL Mail team 

  8. Folders once I set them up and have no need for folder anymore I am not able to delete?

    I am having problems trying to delete folders I no longer need

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    Hi there, 


    You can delete folders  in AOL Mail. Hover over the folder you wish to delete, click the gear icon then click on Delete. In case you're not seeing the gear icon, that means the left side menu is minimized, you can drag its border to the right to maximize it. In case you need additional help, you can contact us at help.aol.com


    Thank you, 

    AOL Mail team

  9. Stop posting stupid messages

    Remove the "It looks like you’re trying to access Mail in a different language. You can update your account settings or read more here." because it is not true!!

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  10. changes to inbox

    I hate the changes to my inbox. The HUGE highlighted text.

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    Select the first email you want to delete, than press and hold the shift key and scroll down and click on the last email you want to delete. This is how you can delete multiple emails.

  12. Heads Up

    Heads Up
    I get a "Heads Up" notification regarding the language I am using, very annoying. I cannot find where to eliminate this. Checking my settings did not help. I only got a response from your automated service. Clearly it was suggested what i exactly did myself - I checked my settings. Nothing worked! I did not change my settings. Language and country are all the same yet your annoying head up keeps appearing for no reason. No one speaking another language is trying to access my mails.

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  13. I am upset every time i open an email and movie to the next it disappears I just lost a very important email

    I'm very upset I just lost a very important email. Every time I open an email and close it, it disappears. No, where can I find it. Then the help has no option to help..lol Why are people leaving AOL!!!!!

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  14. Mail notification " you are trying to access AOL mail in a different Language"

    Why and who is trying to acess my mail in a different language?

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  15. I only want "UNREAD EMAILS"!

    I only want to see my unread emails. NOT thousands of others that were read.

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  16. Provide better information on how to upgrade yoursystem

    Unable to upgrade have tried several times. When I click on upgrade now i get the 404 error message.

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    We have a solution for you, please clear your browser history, cookies and cache, here's how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser. 


    Also, make sure that you have the latest version of the browser installed. You can try accessing your account on a different browser. If the issue persists, please contact us at https://help.aol.com/contact/

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    0 comments  ·  Themes and Background  ·  Flag idea as inappropriate…  ·  Admin →

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    When composing a message you can change the font by highlighting and accessing the options above the body of the email.


    You can also set up a customized mail theme by clicking on "Options" > "Mail Themes".

  18. In email what does the FLAG do? Mean? I don't see any explanation on use.

    On mouse over on a flag, open a small window giving an explanation of flag.

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  19. The policy of not allowing the use of an old password STINKS!!! {and the policy AUGHT to be changed}

    Sometimes a password change occurs for reasons beyond our control. The policy of not allowing a previous password - or even one similar STINKS and aught to be changed to allow perhaps not the last password, but SOME previous password... I mean how many passwords are we EXPECTED to remember???

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  20. Put a limit on spam emails in the spam folder

    All my spam goes to my spam folder, does anyone know how many spam emails this folder will hold? I'm at 400 now? I figure once this spam folder is full, the spam emails will stop.

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