AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. We're glad you're here

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    Hi there, we are sorry for the inconvenience this has caused you! The issue was resolved. In case you need help in the future, you can always contact us on Twitter at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/

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    AOL Mail team

  2. Unable to download/open attachments on iPhone. Have to use gmail to open them.

    Unable to open attachments on iPhone.
    All I get is Message: Oops! Unable to open files. Try again later.

    Have to use gmail to open them.

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    Hi there, we are sorry for the inconvenience this has caused you! The issue was resolved. In case you need help in the future, you can always contact us on Twitter at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/

    Thank you!
    AOL Mail team

  3. {"error":{"code":"EC-4008","requestId":"27017700-4493-6924-2f2c-5a001f012b00"}}

    I can't open any attachments, the system disokays:

    {"error":{"code":"EC-4008","requestId":"27017700-4493-6924-2f2c-5a001f012b00"}}

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    Hi there, we are sorry for the inconvenience this has caused you! The issue was resolved. In case you need help in the future, you can always contact us on Twitter at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/

    Thank you!
    AOL Mail team

  4. report a bug downloading attachments

    10/21/2021 at 7:00 AM. AOL gives an error when you try to download/open an attachment. This is independent of which browser I use. There seems to be no current mechanism on how to report a bug, so I am posting it here. Thanks.

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    Hi there, we are sorry for the inconvenience this has caused you! The issue was resolved. In case you need help in the future, you can always contact us on Twitter at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/

    Thank you!
    AOL Mail team

  5. I cannot download any attachments anymore.

    Even from mails where I have downloaded the attachment already or from sent mails.

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    Hi there, we are sorry for the inconvenience this has caused you! The issue was resolved. In case you need help in the future, you can always contact us on Twitter at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/

    Thank you!
    AOL Mail team

  6. opening attachments

    I can not open email attachments anymore. I get the following message : {"error":{"code":"EC-4008","requestId":"9c6b8921-03db-a2a1-2f2c-5a0014018600"}} What can I do to solve that issue?

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    Hi there, we are sorry for the inconvenience this has caused you! The issue was resolved. In case you need help in the future, you can always contact us on Twitter at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/

    Thank you!
    AOL Mail team

  7. We're glad you're here

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    Hi there, we are sorry for the inconvenience this has caused you! The issue was resolved. In case you need help in the future, you can always contact us on Twitter at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/

    Thank you!
    AOL Mail team

  8. attachments

    I CANNOT OPEN OR DOWNLOAD ATTACHMENTS. THIS IS A PROBLEM ON BOTH OF MY DESKTOPS, AS WELL AS BOTH OF OUR IPHONES. PLEASE HELP!

    I saw someone report the same thing below, and received a reply that the problem was fixed. APPARENTLY NOT!

    I am ready to switch out of AOL, after decades of using AOL email.

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  9. Last week, I didn't need a password to access Amazon, now I need one. Can this nonsense end? d hem

    Please with the passwords, I've spent most of the morning trying to access Amazon and you keep asking me for a password. Everyone I give you say it isn't valid. I owe them money and would like to pay what I owe! How do I do that that?

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  10. What happened to the shift enter to select a string of emails to delete?

    You've now made me select each unwanted email to delete instead of a string of unwanted emails via shift enter.

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  11. how to clear email address in the query box-

    how do you clear email address in the query box- I have the same " 6 helpful" emails addresses that I cannot get rid of - please prove a clearance tool

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  12. Why did you move the "from" column to the middle? I hate this new view

    The old version was perfectly fine. Why did you move the from column to the middle of the page. It is distracting and illogical.

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  13. We're glad you're here

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  14. remove all aim.com

    While updating my AOL account info today I noticed my email listed to be *@aim.com instead of *@aol.com, which I have had since 1994.

    This may have something to do with when AOL dropped the AOL Instant Messenger.

    Please correct this and delete *@aim.com; I only want *@aol.com

    Thank You

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    Hi there,

    The option to delete the @aim.com would not be possible since that would mean deleting your account. Both @aim.com and @aol.com share the same mailbox and in case your account is the one with the aim.com domain, then the @aol.com is your account’s alias. When composing emails at mail.aol.com through a laptop or PC, you can choose your default sending account.

  15. verizon outlook

    My Outlook stop connecting to my AOL (formerly verizon email). I tried to create an app password but the AOL account security does not provide a drop down menu for app name. How do I reconnect? Thanks

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    Hi again. There is no dropdown menu for an app name. You can enter the name of the app and copy the generated password.

    To resolve this issue, you’d need to remove your account from Outlook then use the generated app password to reconnect your account in it. If you need additional assistance, we can be reached at help.aol.com/contact/

  16. message on AOL

    Why am I suddenly receiving this message on AOL, never been a problem before ?
    Video Not Available
    Unfortunately, this video is not available in your region.
    RS-100-202

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  17. I keep getting red screen and can not go around it. "Dangerous" pops up. What are you doing about it?

    Something about IL????? is trying access my account. The instructions to check details and how to fix it, do not work,

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    Hi there,

    This issue was since fixed, please contact us at directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page in case you need help in the future. If you do not have a social media account, please contact us at help.aol.com

    Thank you!

  18. Error Message

    Right now I'm getting an error message when I try to download from the website. It says "Website with Harmful Software Warning" Any clues?

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    Hi there,

    This issue was since fixed, please contact us at directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page in case you need help in the future. If you do not have a social media account, please contact us at help.aol.com

    Thank you!

  19. Just had a load of the following appear in my mailbox. MAILER-DAEMON@aol.com Failure Notice 3:37 pm message from MAILER-DAEMON@aol.com

    What is this stuff???

    MAILER-DAEMON@aol.com Failure Notice 3:37 pm

    message from MAILER-DAEMON@aol.com subject: "Failure Notice" Sent: Tue Sep 14 2021 MAILER-DAEMON@aol.com Failure Notice 3:37 pm

    message from MAILER-DAEMON@aol.com subject: "Failure Notice" Sent: Tue Sep 14 2021 MAILER-DAEMON@aol.com Failure Notice 3:37 pm

    an unread message from MAILER-DAEMON@aol.com subject: "Failure Notice" Sent: Tue Sep 14 2021 MAILER-DAEMON@aol.com Failure Notice 3:37 pm

    an unread message from MAILER-DAEMON@aol.com subject: "Failure Notice" Sent: Tue Sep 14 2021 MAILER-DAEMON@aol.com Failure Notice 3:37 pm

    an unread message from MAILER-DAEMON@aol.com subject: "Failure Notice" Sent: Tue Sep 14 2021 MAILER-DAEMON@aol.com Failure Notice 3:37 pm

    an unread message from MAILER-DAEMON@aol.com

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  20. Where is your password manager that creats secure, random generated password AND remembers them (Like benefit LastPass)rs them

    Where is your password manager that creats secure, random generated password AND remembers them (Like benefit LastPass)

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