AOL Mail


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. Tiny font size

    My incoming emails are almost impossible to read because the font is so small (2mm high). I have enabled the Readability mode but that doesn't help. Thanks

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    52 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    You can increase or decrease the font size by holding down the “Ctrl” key and scroll down or up using the mouse wheel. Another method is holding down the “Ctrl” key and press “+” for increasing or “-” for decreasing. If you want to change the font size when composing emails please go to Options→Mail Settings→Compose→Rich Text / HTML.

  2. We've noticed some unusual account activity.!

    STOP YOUR We've noticed some unusual account activity THERE IS NO UNUSUAL ACTIVITY. THIS IS THE 3RD TIME WITH THIS ****, SO STOP IT OR I GO TO GMAIL!!!!!!!!!!!!!!

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    2 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Time Stamp

    Why is the AOL time stamp on my email (sent and received) 4 hours ahead of actual time? This keeps happening, then getting corrected.

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  7. When you send me a fraudulent sign-in E-mail specify both the time and time zone

    You sent me an E-mail stating that "On October 10, 2018 at 2:42 AM, we noticed an attempt to sign in to your AOL account " and I was about to reply that it was not me, since I was asleep at 2:42 AM, then realized you might be talking about Pacific Time instead of Eastern Time. Make sure to always note the time zone when you send time specific E-mails like that. Now I am unsure whether or not it was me.

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    Responded  ·  Product Support responded

    We’re always interested in opportunities to improve our products and services, so we appreciate when our users take the time to share with us. We will make sure that this gets to the appropriate team for review. Should you have any additional feedback, please don’t hesitate to reach out again and tell us all about it.

    In order to identify suspicious activity and what actions you need to take, please check the following article: https://help.aol.com/articles/account-management-identifying-suspicious-activity

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    Please switch to the Standard version of AOL Mail, by going to Options from the top right corner and select Standard Version.

    To adjust font sizes, go to Options-Mail Settings-Compose-Rich Text / HTML then Default Font and Color. Afterward, please scroll down and save settings.

  9. One of my email usernames was accidentally removed from my account. I was told on the chat room that the lost username could not be put back

    There must be a way to puit a lost username back on the account. It seems that it would be a simple thing to do.

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    15 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    In the past, AOL offered the ability to create secondary usernames linked to this Master username, however, as of November 30, 2017, the ability to add or manage additional usernames has been removed.

    You can no longer create secondary usernames or designate alternate Master usernames. You’ll only be able to delete each username separately, as each name is now considered its own account.

    More info here: https://help.aol.com/articles/account-management-managing-your-aol-username

  10. WARNING this is a crazy and impersonal greeting

    I am sure this note will not be read by anyone in AOL. So this is just for ME.
    I received a WARNING from AOL. I had not affirmed the "oath" from AOL/YAYOO. A FINAL WARNING. Eighteen years as a customer. Management at AOL must be run by thirteen year olds, no twelve year olds. People, think who your real customers are. Those that stick with you for decades are the ones that make your customer base. FINAL WARNING, what's with that. I hate to say this but management must be regressing in their race to survive.

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    0 comments  ·  Themes and Background  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    Please be assured each suggestion you send to us is carefully read and evaluated by a member of our staff. We take your concerns very seriously and answer your questions and comments with the most up-to-date information available to us.

    That email was not sent from AOL

    We have an article that will explain those emails, how to spot spam, phishing, and vishing, along with who to report them to. 

    Here is the article to best help you: 
    AOL Help: Email and Viruses Protecting Your Account http://aol.it/1vrb2fk

  11. This has not been fixed! Holding the SHIFT key and checking the box in front of the first and laow to delete unread and old emails in bulk?

    This has not been fixed! I cannot delete emails in bulk by holding down the SHIFT key and checking the box in front of the first and last emails. When I do, only the first and last emails are deleted, not the 30 between them.

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    You can delete all emails from a folder by checking the box next to “From”. If you want to delete bulks of emails, check box in front of the first email then hold the SHIFT key and check the box in front of the last email. This will select all the emails in between.

    If the issue is still there, please clear your cache and cookies in your browser, then try again: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser

  12. Make it easy to use on 3rd party apps

    Make AOL email easy to use with full-featured apps such as Outlook or G-mail. the AOL app on my Google phone is not adequate for much more than a slow read, forget about archiving and storying offline. Yet you have a really cumbersome system for accessing email via Outlook or Apple Mail. I still have not yet figured it out as I don't like to spend that much time setting up my computer. I just want to add the account to Outlook (or whatever), put in the email password, and go. What is this BS about needing a different PW…

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    Please check the Incoming mail server settings in your email application, and make sure they match the IMAP/POP settings in the section titled “AOL Mail POP and IMAP settings” from the following help article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail

    The incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address, including @aol.com at the end.

    In case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.

    https://login.aol.com/account/security

    After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if the “Two-step verification” option on the Account Security page (the URL above) is turned ON or OFF.

    In case this feature is turned ON, you…

  13. By making it work, I have a terrible time sending out pdf they don't go and a message of we are experience a difficulty shows up.

    Make it work properly. Have difficult time sending PDF and they are not over the size allowed. I have told you this many times, but you don't fix it. I clear my History every day.

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  16. I do not want facebook items on my E-mail

    I want facebook items to stay on facebook not on my E-mail address

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    To adjust your email notifications from Facebook:

    Go to Facebook.com, click at the top-right corner and select Settings.

    Click Notifications on the left.
    Select Email.

    From here, you can adjust how often you receive email notifications and what you get email notifications about.

  17. I am wanting to update my return e-mail message but it's not loading now

    I am wanting to update my return mail message, but it doesn't work now. Also, the customize button is not working properly. Please fix. Thank you.

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

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    Please clear your cache and cookies in your browser and try again to update your return email message: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser If the issue persists, please try to sign in from a different browser.

    Regarding your comment about the Customize button, please make sure to close any opened email or settings page on the AOL Mail. This will enable the button and allow you to customize your list view.

  18. Your SPAM filter continually blocks valid and important e-mail. Since I use POP/IMAP, this fact was hidden from me.

    You MUST provide a way to disable all SPAM filtering. I also recently had to subscribe to Earthlink e-mail because you would not allow me to send my club newsletter to more than 100 people. AOL mail is the worst implementation of e-mail that I have ever experienced (since the beginning).

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    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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    Due to recent adjustments to the AOL Mail platform, the Spam Settings customization, are no longer available for all accounts. We apologize for the inconvenience. In order to block a specific sender, go to Options – Mail Settings – Spam Settings and add the email addresses in the box below “Block Mail from Addresses I Specify”, then click Save Settings at the bottom, and in case you receive unwanted emails in the Inbox, mark them as Spam.

    Concerning the issue with sending bulk emails, unfortunately, this is no longer offered in the current version of AOL Mail. If you’ve received a notification that a limit of the number of sent emails was reached or you’ve sent to too many contacts, you’ll need to wait before you can send more emails.

    Because of our antispam policies, we do not disclose the specific limits on the number of emails you can send…

  19. Would prefer Weather for my home page rather than this "news" stuff. How can I do that?

    Would prefer Weather for my home page rather than this "news" stuff. How can I do that

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    You can change the source of content on the homepage. Click News on AOL below LATEST HEADLINES. A drop-down will appear with multiple new sources, click on the one you would like to view and the LATEST HEADLINES will automatically refresh. This can be applied for all 5 news options in that row (i.e. Entertainment, Lifestyle, Sports, Finance, Latest).

  20. how do i empty my trash? It is always grayed out.

    how do i empty my trash? It is always grayed out.

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    If you right click on the Trash folder, the option will always be gray, since this action deletes the folder. The Trash folder is a default folder and it cannot be deleted. To empty contents from the Trash folder, please click on it to open it then select the emails and click Delete from the header.

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