AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. Delete Search results easier

    Currently I select inbox, then do a search by say, from/to, type in the name and get the results. I then check all to delete and when the screen refreshes I then see that they are now in the trash folder so I have to delete them again, doing this over and over is redundantly dumb. I should be able to delete from the folder I searched, and then go to the trash folder and bulk delete if I wish to. Or put an option somewhere to search all folders or current folder.

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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

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    The mail you delete from the Inbox or other mail folders will go to the Trash folder. In case an email is deleted by mistake, it can be retrieved from the Trash folder for up to 7 days, after which it will be automatically deleted.

  2. Several closely related issues re control of junk mail, but not identical. Please kill a bogus AOLreminder for dental work

    Kill any junk mail from reappearing after two or three messages. I receive daily AOL reminders about dental work proposed by a dentist whose services I no longer use.

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    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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    The best way to resolve this is to mark the emails as “Not Spam”, that way you can train the spam filter to better identify important emails in the future. Also if you use a mobile device or email client to access your mail over IMAP, please check the Spam filters in that application, to make sure it’s not marking important emails as spam.

    In order to disable the reminder, open your AOL Calendar, locate the event and click on it, then select Edit. Next Click on the drop-down arrow next to the reminder section, and select “No reminder” from the drop-down.

  3. Lost ability to turn OFF your incredibly poor spam filter

    HEY. STOP merging my post with others . . . particularly ones where the administrative responses are of no help or don't address the issue. The post you last put this in contained an answer telling users how to teach the filter what is or isn't spam. Regardless of what I do, it continues to capture my personal mail. I get mail from a variety of sources . . . as do most people . . . and could never teach it enough to prevent mail I might receive in the future from going into your spam folder. These cookie-cutter…

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    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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    The best way to resolve this is to mark the emails as “Not Spam”, that way you can train the spam filter to better identify important emails in the future. Also if you use a mobile device or email client to access your mail over IMAP, please check the Spam filters in that application, to make sure it’s not marking important emails as spam.

  4. I DON'T want to receive email notices about calendar events !!!!!!

    I DON'T want to receive email notices about calendar events !!!!!!

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    17 comments  ·  Calendar  ·  Flag idea as inappropriate…  ·  Admin →

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    In order to disable the reminder, open your AOL Calendar, locate the event and click on it, then select Edit. Next Click on the drop-down arrow next to the reminder section, and select “No reminder” from the drop-down.

  5. Give option to not see reminder for 'backup email or phone' every time log in

    Please stop asking me to verify backup email and phone before I access my account. Give an option to opt out of this pop up message. This information should be part of profile and the responsibility of account owner to keep up to date. My information usually stays for years without needing updated. The information could also have a way, if people want, a reminder for 30 days, 60 days, 120 days, etc. - then a popup could appear for them.

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

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    AOL is just doing its best to protect your online safety. It’s extremely important to have updated information should you ever need to change your account settings, reset your password or contact AOL customer support.

  6. Improve it by being able to switch accounts without being stuck on one

    I'm sick of being stuck on one account. That no matter how many times I sign out and sign in on another account it always takes me to the other account. Really gets on my nerves

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  7. Saving Emails into Folders

    Why can I no longer click and drag my incoming messages into respective folders I have made? I miss this capability immensely.

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    1 comment  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

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  8. address book

    I have maintained an AOL account for MANY years because of the way the address book used to work. I have a couple large groups of email address (for example, one for the 100 houses in my neighborhood for sending out neighborhood watch emails), and I don't want all of those email addresses to also appear separately in my address book. It's what set AOL apart. Now I have all those email addresses in my contacts list that I don't want. So when I scroll through my contacts to find the group name to make edits, it takes forever to…

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    This is caused by the auto-add contacts feature. If the groups contain email addresses that are not in your Address Book (individual contacts) they will be automatically added, after sending an email to the group. Also removing the individual contact from the Address Book will also delete it from the group.

    In order to avoid auto-adding contacts to the address book, please follow these steps to disable the auto-add feature:
    1. Go to Options and select Mail Settings.
    2. Select the Compose tab on the left.
    3. Uncheck “Automatically add email addresses to Contacts”.
    4. Click Save Settings at the bottom.

  9. language

    I work it two languages, English and French. When I choose to send an email in French how do I get AOL to recognise that I am typing in French, insert the appropriate accents, and convert the spellcheck to French?

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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    In case English is your only keyboard input language, you will need to also add French as your keyboard layout. To do that, follow the steps from the following Microsoft support article: https://support.microsoft.com/en-us/help/4027670/windows-10-add-and-switch-input-and-display-language-preferences

    The browser you are using to access AOL Mail has the capability to add multiple spell check languages. To add another language to the Firefox spell check follow the steps from the section “Adding dictionaries” from the following article: https://support.mozilla.org/en-US/kb/how-do-i-use-firefox-spell-checker

  10. I am french, and my AOL application is now in english! Why?

    From yesterday, my AOL application is in english.
    before it was in french!
    Why?

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    Responded  ·  Product Support responded

    Please delete your bookmark for AOL Mail, then go to mail.aol.fr and sign in and bookmark the page.

  11. calendar

    The only way I can bring up my calendar is to go to keyword "calendar". If I click on the calendar icon, it takes me to the welcome screen.

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    0 comments  ·  Calendar  ·  Flag idea as inappropriate…  ·  Admin →

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  12. why am i getting ImgSync from image8.pubmatic.com

    why am i getting ImgSync from image8.pubmatic.com

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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  13. contact lists 50 users

    I have a contact list that has 112 contacts. Today I tried to send to this list and get a message technical error try again later. AOL chat support says I am limited to 50 addresses in a contact list now. Is this true? I have been using this list for years on a weekly basis. I was able to import the list to my free gmail account and send my message. That worked Why am I paying for AOL?

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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    You can have a maximum of 300 contacts per group. The most common causes for the issue that you are experiencing include, sending a lot of emails in a short time or sending one or more emails to a large number of recipients. If you previously sent a bulk email, you’ll need to wait a set amount of time before you can send more emails.

    Additionally, please check the email addresses you are sending mail to, and make sure the list does not contain any invalid or incorrect email addresses, which might result in a delivery failure.

  14. delete all prior aol comments

    I want to reset or start with a clean slate all over again. How can I delete prior comments I left at AOL chat/news without having to close the account and opening a new account with a different user's name? Now that employers are looking at this I dislike them having to see my prior comments when I am a changed person now and do not talk in the same tone as I did before. People change and we all get second chance. Some of us, or a lot, regrets comments we've posted, but do not want to change account…

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    Responded  ·  Product Support responded

    Unfortunately, there’s no feature to delete multiple comments. Each comment would need to be deleted individually. You can only delete the comment if you can find the article. To do so, please go to your “Profile” then select the comment and click on “View in conversation” and delete it.

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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    If you’re having issues with email notifications from Facebook:

    Make sure you have signed up for your Facebook account with this particular email address.

    Check your spam or junk email folder for these messages.

    If you’re still not receiving emails from Facebook, contact your ISP (Internet Service Provider) to ensure that they aren’t blocking email traffic coming from Facebook.

    Learn how to report a problem with the Facebook team if the issue continues: https://www.facebook.com/help/186570224871049

  16. Stop double dumping email already received from your server already in my inbox.

    Stop re-sending the same email already in my Outlook in box. You agreed to allow Verizon to use your server for email delivery. To prevent an overload on your system I delete messages from your inbox every ten days already in my inbox, yet you double dump when there are only 8 days in your system. The quicker I remove them from your system, the quicker you double dump. This is without doubt harassment on your part so that I pay protection from you to stop this from happening. I am about to go to the FCC to investigate this…

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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    When using POP3 and leaving a copy of messages on the server the client (Outlook) keeps track of what has been downloaded by storing a UID value for each message that it has downloaded. If the client forgets the UID value of messages that have been downloaded, messages will be downloaded again. Unfortunately this cannot be undone, and the emails need to be manually deleted.

    We recommend setting-up your account using the IMAP protocol to avoid this sort of issue in the future. To setup your account using IMAP, please follow the steps here: https://help.aol.com/articles/verizon-move-to-aol-mail-setting-up-your-new-aol-account-in-a-third-party-email-program-or-mobile-device-imap

  17. Put Delete boxes below the word Delete --- not at the other side of the page !!!

    Put Delete boxes below the word Delete --- not at the other side of the page !!!

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    0 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Why do I have to input an email address in order to block spam? I don't want to open **** to ge the email address.

    I am not going to open **** in order to get the email address to block it. You want me to open ****, not going to happen.

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    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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    40 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Who cares about looks when things don't work.....

    How about fixing the on going problems AOL has, instead of playing with the look of email, like repairing your site so that people can make comments and access their comment archives.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    We’re sorry for the difficulties encountered while trying to participate in the AOL community. The comments section is located at the bottom of the articles under Conversations. You can view all your posts in your Profile under Latest Activity. To view your Profile, click your Name in the comments section, then choose Profile.

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