AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
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My sign-in page only display user name box the password box do not appear. I must go thru E to sign in
unable to sign-in to aol using password and user name.
To fix this issue, please clear your cache and cookies in your browser, by following the steps described here: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
Also, make sure you’re using an updated version of the browser.
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Why cant
Why all of a sudden I am unable to save an email into my folders by pressing "More Actions?"
Please try clearing cookies, cache, history and footprints. To do so, please go to: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
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Please tell me how do I now if an email is really from OATH or is phishing
How do I now if an email is really from OATH of is spam/ Fraudulent
You can easily identify if an email originates from AOL/Oath. Check these articles for tips: https://help.aol.com/articles/what-is-aol-certified-mail / https://help.aol.com/articles/what-is-official-aol-mail
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Encryped Site
Why is you website not encrypted????
The site information icon (the green lock in the address box) changes when opening emails containing embedded images (mostly newsletters) which are transmitted in the HTTP protocol. Since the AOL Mail page is using the Hyper Text Transfer Protocol Secure protocol (HTTPS), loading an HTTP image in an HTTPS session does not compromise security. All authentication cookies and data is passed over HTTPS so rest assured you’re safe with us!
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am not able to open file folders
I am not able to open file folders, says working
Please try clearing your cookies, cache, history and footprints, to do so, go to: http://aol.it/1KTJUg6
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Why
Why do you think I'm in the UK? I live in Los Angeles
When you see incorrect local information (such as the news or weather for a different location) on your Welcome Screen, you may want to verify your location is correct. This can be done by making sure your correct City, State is in the top left of your Welcome Screen.
If it is not, please click “Update Your Location” under Local News and Weather, enter your Zip Code and press Save.
If this does not work, please clear your cache, cookies, and history.
Here is an article for instructions: http://aol.it/1KTJUg6
Then try adding in your Zip Code again. -
Why has my aol email downgraded since 2 days? Can you fix my aol email as it was before?
Make my email version back as it was or make it a better version as I am now using a very old rubbish version of aol email. Why have you messed up aol again.
We recommend using the ‘Standard’ version of AOL Mail. To switch to it, simply click the ‘Options’ menu located in the top right corner of the screen, then click ‘Standard Version’.
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Spoofing happens when someone sends emails making it look like it they were sent from your account. In reality, the emails are sent through a spoofer’s non-AOL server.
Find more information here: https://help.aol.com/articles/what-is-email-spoofing-and-how-can-i-tell-if-my-account-has-been-spoofed
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Feedback loop-where is it on AOL?
What happened to the Feedback page where a user could send a message to AOL?
This is the new feedback platform.
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How to get my name and email address to always show at the bottom of emails I send
My name and email used to automatically appear below all emails I sent. They have now disappeared. I would like to know how to get this facility back. There is nothing in settings.
To create and set a signature in AOL Mail, please go to mail.aol.com from a PC or laptop then follow these steps:
1. Under your username, click Options | Mail Settings.
2. Click the “Compose” tab.
3. Next to “Rich Text/HTML,” select Use signature.
4. Enter your signature info.
5. Click Save Settings.
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language
i have been using AOL in Japan for years (I travel back and forth) and just a few days ago, for the first time ever, my welcome screen began appearing in Japanese rather than English. This is ridiculous. AOL tech help was useless in resolving this. This should NEVER happen. Once my account is set it should remain in that language. I travel all over and AOL is useless to me if I do not get my news and welcome screen in the language of my preference EVERY TIME.
Please note that when traveling abroad, the aol.com website may be redirected to a regional website specific to your location. This is due to geo-blocks based on your location. The Geo-blocks will force the browser to always load the website based on your location (such as AOL, Google, just to name a few) instead of the international website.
Unfortunately, no changes will have any effect in this situation, as the redirect will always be forced, prior to the loading of the website you are intending to navigate to. This is a limitation imposed due to territorial licensing.
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AOL email does not allow a reply of forward of a message without selecting am attachment first. This just started happening this morning.
Fix the reply and forward function so it works without requiring a file to be selected box to be enter a file. This just started this morning. Cannot reply or forward without attaching a file with nothing to do with the message content.
We are not unable to replicate this issue. Please try clearing your cookies, cache, history and footprints. To do so, go to: http://aol.it/1KTJUg6
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There are two ways to bookmark a page in AOL Shield Pro. The quickest and easiest way is to click the Star in the top right corner of the address box.
You can also bookmark a page by clicking the menu button (three horizontal lines) in the top right corner, clicking Bookmarks, and then clicking Bookmark this page.
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can't sign out
Message - Http/1.1 Service Unavailable when trying to sign out of Mail
We are unable to replicate this issue. Please try clearing your cookies, cache, history and footprints. To do so, go to: http://aol.it/1KTJUg6
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I need help. My primary email ********* is on my PC,my secondary email ********* on my iPad,but now can't send mail from ******* on iPad
I need help. Can't send mail from my secondary email on iPad. My main email is ******, my secondary email on my iPad is ****. How can I correct this?
Please remove the account, then manually re-add it by following the steps from the article below (Click on Setup Manually to see the steps): https://support.apple.com/en-us/HT201320
In the process of manually adding the account, please use the IMAP settings outlined in the Step 2 section of the following article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail
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How can the cost of AOL be decreased.
Discounts to disable clients, on a fixed income.
Follow the steps below to learn how to change your AOL membership by going to myaccount.aol.com.
1. Click My Services | Subscriptions to access your account information.2. Click Manage next to your subscription.
3. Click Change Plan and select the option that best suits your needs.
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report malware
Do we have a way of reporting spam/malware to you (and then, hopefully, you do something about it)? For example, I've gotten two messages today, telling me that my email is going to be canclled or whatever, and these messages are apparently coming from other AOL accounts.
If a user is abusing our system to send mail, we’re definitely interested. Please mark these emails as spam, it will generate a report that goes to a team focused on such experiences can review and take the appropriate action. For security reasons, they’ll be limited in the information they can share back, however, we’re dedicated to ensuring our users don’t abuse our system, and the Community Action Team will act accordingly.
Steps on how to manage spam and privacy:
https://help.aol.com/articles/aol-mail-spam-and-privacy
Additionally, here’s how to recognize official AOL emails: https://help.aol.com/articles/identify-legitimate-aol-websites-requests-and-communications
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2-step Verification
I also did the 2 Step Verification. Sure enough, I had problems getting my emails to synch on 3 devices: my iPhone, my NOOK and my MacBook Pro!
1 Possible Solution: Please have AOL Programmers include a STATEMENT in the 2 Step Verification directions ----that 2 Step Verification should NOT be used for anyone with more than 1 device, please!
Innocently, people know about 2 Step Verification for many other applications, browsers, etc ...and they and I believed we were ADDING SAFETY via AOL's 2 Step Verification! We are mainly people with 2-3 devices. TY!
You can use the 2 Step Verification with multiple devices, but you will have to create an application password for each one. In order to create an application password, please follow the steps here: https://help.aol.com/articles/Create-and-manage-app-password
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Mac mail keeps randomly redownloading from server read and deleted mail from mac
Mac mail keeps randomly redownloading from server read and deleted mail from mac
Please delete and re-add your account in the Mac Mail app. The incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address, including @verizon.net at the end.
In case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.
https://login.aol.com/account/security
After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if the “Two-step verification” option on the Account Security page (the URL above) is turned ON or OFF.
In case this feature is turned ON, you will have to create a unique application-specific password for each one of your email applications, by following the steps from the section titled “How do I set…
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I haven't been able to send mail from my account for about A YEAR. Why???
I cannot send mail from my email account. Haven't been able to for about a year. All I get is an error message.
If you’re having problems sending mail, there are a few troubleshooting steps you can take to fix the problem: https://help.aol.com/articles/aol-mail-troubleshooting
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