AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. You need to answer your phone calls or give us a number that may someone will pickup.

    I bought a 4x8ft indoor outdoor carpet , the seller said it was at my door on 9/13/18 , I was home all of that day and there was not any carpet received that day or any other day, Were is E BAY with your satisfaction
    guarantee, you should replace or refund, Or shall I take my buying products to Amazon

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    While we do our best to provide the most relevant information and solutions to our members, we can only provide assistance for AOL, or one of our other products or services.

    We recommend that you contact Ebay for assistance.

  2. how do I email a website you use to have a heart and all you had do do was click on e-mail website and off it went now I can't figure out ho

    how do I email a website you use to have a heart and all you had do do was click on e-mail website and off it went now I can't figure out how to do this

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    0 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →

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    1 comment  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Why are all my AOL emails now going directly to the Recently Deleted mailbox rather than my Inbox? This started yesterday afternoon. How d

    I received a malware(?) email yesterday saying I had a file on OneDrive. Since then this problem is happening. Please fix. Thanks.

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    Responded  ·  1 comment  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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  5. I'm getting calls about my aol account by this number+********* +*********

    I'm getting calls about my aol account by this number+********* +********* saying that someone is trying to break in and changing my password

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    1 comment  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Why aren't the news pictures downloding for me to see????

    no news pics showing on the news feed?????

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  8. allow login to go directly to mail

    Login settings
    How do I login without the AOL front page? I want to go directly to my mail. I'll look at it later if I have time
    Login

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    0 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →

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    0 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    If you are able to sign in and read your mail, however, you’re not receiving new mail, there are a few things you can try to fix the problems.

    Check your filters:

    Sometimes a filter can cause emails to bypass your inbox and be sent to either the trash folder or a different folder. You may need to check any filters you’ve created to make sure your messages are correctly organized.

    For more information please go to: https://help.aol.com/articles/fFix-problems-reading-or-receiving-aol-mail

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    80 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    You can delete all emails from a folder by checking the box next to “From”. If you want to delete bulks of emails, check box in front of the first email then hold the SHIFT key and check the box in front of the last email. This will select all the emails in between.

  11. make pages instead od one big batch

    make pages instead of one big batch

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    10 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    You can see pages in Basic version of AOL Mail. To do so, please go to “Options” and then make sure to click on “Basic/Accessible version”.

  12. Problems With Rejected Mail

    The following is causing LOTS of problems:

    <***@icloud.com>: *.icloud.com[****] said: ******
    Your message from aol.com rejected due to its DMARC policy.

    Not sure what can be done, but I'm contemplating switching from AOL.

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    1 comment  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    This email was rejected because it failed to pass the DMARC policy. This policy is used by all major email provides in order to prevent the sending of scam and spoofing emails, by rejecting the emails coming from a server not owned by the domain which sends the email. In case you received this message after sending an email from your AOL address, please configure your Outgoing Mail Server using the AOL SMTP settings outlined in the section titled “AOL Mail POP and IMAP settings” from the following help article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail.

  13. Need help disabling "Away" notification. Activated it before I went away last week, don't know how to turh it off.

    Need help disabling "Away" notification. Activated it before I went away last week, don't know how to turh it off.

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    Responded  ·  Product Support responded

    Here’s how you can disable Away notification:

    1. Sign in to mail.aol.com

    2. Under your username, click Options | Mail Settings.

    3. Click the “General” tab, if you’re not already on it.

    4. Next to “Mail Away Message,” select No mail away message.

    5. Click Save Settings.

  14. Pls remove the "Do you want to review your spelling mistakes?" from the Send action

    Pls remove the "Do you want to review your spelling mistakes?" from the Send action. We never had it before, and we didn't miss it them

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    5 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    To disable the check spelling before sending emails, go to “Options” under your username and click on “Mail Settings”. From the left panel select “Compose”, scroll down to the bottom of the page and from the “Sending” category, check the box “Check spelling before sending messages”

  15. pin aol mail to task bar ?

    tell me how to pin aol to my task bat ? ty

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    Responded  ·  Product Support responded

    To pin AOL Mail to the Taskbar, simply navigate to the site in Internet Explorer, click and hold the icon to the left of the URL in the address bar, and drag it to the Taskbar.

  16. Automatic completion of e-mail address

    Automatic completion of e-mail address from address book when composing a new e-mail. Where is this facility now
    It used to be automatic, now I have to remember the full address every time .

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    0 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Distribution lists

    I would like to be able to edit and mange distribution lists on iPad. I can’t see any way to edit a list once it is created.

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    Responded  ·  Product Support responded

    You can manage the distribution lists by going to mail.aol.com from a desktop computer.

  19. Where has my New Folder side bar gone where I can create a new one gone?

    Where has the New Folder side bar gone that lets me name an additional folder?.

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    0 comments  ·  Folders  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    Sounds like you need to resize the panel. Here’s how: hover over the line separating the panels, click on the arrow that appears and drag the arrow so the panel is the size you’d like.

  20. add to dictionary

    My last name continually is flagged as a typo, and I have never been able to add it to the dictionary. Others email programs like gmail have this option to add to the dictionary.

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    5 comments  ·  Compose  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    AOL Mail does not have this feature, however, you can do this from your browser. Here’s how: right-click on it, and select Add to Dictionary.

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