AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. i am so upset! why is my trash being deleted before i can check it! i have been looking in settings all day.. nothing says trash settings..

    i need to know how to NOT have my trash deleted.. i am very sick and am not getting important emails.. HELP! it should not be this difficult


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    By default, both the Trash and Spam folders empty automatically to keep your account tidy. You cannot change the Trash and Spam settings.

    Trash deletion frequency – Trash is deleted after 7 days.
    Spam deletion frequency – Spam is deleted after 30 days.

  2. Missing Contacts

    Can you help?? - all my contacts have vanished out of my contacts list!!

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    7 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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    If you’ve deleted your contacts or are suddenly missing some, don’t worry! Contacts can be restored to automatic save points in time.
    WARNING: The restore will replace any changes or additions made to your contacts since that time.

    1. Click Contacts from the left panel in AOL Mail.
    2. Click More | Restore.
    3. Select a date to restore your contacts to from the drop-down menu.
    4. Click Restore.

  3. I am not receiving emailed links from Zoom. Why? How can that be fixed?

    Fix to ensure ****@***.us, as well as the following IP addresses, are allowed by your company's email server. The list of IPs are at
    https://support.zoom.us/hc/en-us/articles/360032808951-Not-able-to-receive-emails-from-Zoom

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  4. Sort out the problem with your server access to my emails

    What have you done to your email server? I can no longer access my aol emails via a second party email app such as Windows Mail. I can only access aol mail via your aol app on android which contains all sorts of rubbish or using a web browser to access 'AOL email'. Sort this out.
    ps. I'm already starting to move contacts to an alternative email address.

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  5. I have had a very frustrating couple of days not being to access my aol mail. Being asked to change the password, endlessly, being told tha

    Please could you allow me to stay logged on to my aol.com email account and not keep asking me to change password, telling me that I have forgotten my password, endless frustrating stuff that I can do without! Please keep me logged on!!

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  8. Images not showing in any AOL e-mails

    I can't see ANY images in any of my AOL e-mails today. Sad that you don't alert users to technical glitches. Please FIX this.

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  9. sent mail disappeared

    Today, 4.22.21, I had to reload aol mail on my iphone 7 because it kept requesting a password. I never had to enter a password for aol on my iphone 7. After deleting the aol user account and reloading aol user account on the phone, the old SENT mail from my aol disappeared.
    Is there anyway to recover the old SENT mail? The rest of files look ok.

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  10. change password any time I wish

    I would like to periodically change my password, it doesn't appear to make available as older version offered.

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    By default, we block access to AOL Mail from outdated apps that could leave your account vulnerable. If we sent you an email indicating that your app is using outdated security protocols or you’re unable to log in from an older app, you still have several options available to you.

    If you prefer to continue accessing your AOL email on your current third-party email application, including the default email application on your mobile phone, please see details below on how to ensure it’s syncing with the latest secure sign-in method: https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in

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  14. Possible Spam from "Aol Mail"

    I received an e-mal from "AOL Mail" stating that you would shut down on April 24th for upgrades and would need to click on a link or lose my access. Is this true or is it a scam?

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  15. emain on cell problem

    having problems this afternoon getting email to work on my cell. It keeps telling me there's a problem signing in to my account. So I key in the password and it prompts again about the problem & needing password. It's wasting my time and I don't appreciate it.

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  16. SIGN IN ISSUE

    i HAVE TO SIGN IN EVERYTIME i USE THIS SITE. WHY AND PLEASE STOP IT. NEVER HAD THIS BEFORE

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  18. stop all those pop ads!!! NOW

    STOP POP UP ADS annoying !!!

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  19. Freezes after reading long email.

    There is no response after reading a long email. Try to open another email and it says loading forever

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