AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
53 results found
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Similar to Block email, please create Alert email setup page to redirect emails into a temp folder
Similar to Block email, please create Alert email setup page to redirect new emails into a temp , junk or user created folder name.
You can “filter” incoming mail in AOL Mail to make certain emails go directly into the folders where you want them — or, to make unwanted mail from specific senders go straight into Trash or Spam. Note: You can create up to 50 filters. Here’s how to set up Filters and Alerts: 1. In the upper-right corner next to your Username, click the down arrow, and then click Mail Settings. 2. In the left panel, click Filters and Alerts, and then click the Create filter button in the middle of the page. 3. The “Create Filter” window opens. Give your Filter (or Alert) a name, and fill in as much detail as you’d like. 4. Under “Look for incoming messages matching all of the following,” define the criteria for the filter. That is, the emails that the filter will capture. 5. Under “Do the following with matched messages,” click the…
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AOL isn't Syncing with Outlook Any More
Since a recent "upgrade" I'm noticing that not all my new or read email is being uploaded to Outlook on my or my wife's computer. I don't see a pattern about which ones are skipped. But on my Android cell phone using GMAIL app I get all of them, but not on our computers.
Please delete and re-add your account in Outlook. The incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address.
In case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.
login.aol.com/account/security
After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if the “Two-step verification” option on the Account Security page (the URL above) is turned ON or OFF.
In case this feature is turned ON, you will have to create a unique application-specific password for each one of your email applications, by following the steps from the section titled “How do I set up 2-step verification?” from the following article: help.aol.com/articles/2-step-verification-s.
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Please bring back the "Old Mail" folder so the mail that has been read will automatically go to that folder.
Please bring back the "Old Mail" folder so the mail that has been read will automatically go to that folder.
To use Old Mail folder please go to your AOL Mail inbox – Click Options | Mail Settings – Click the General tab, if not already there, next to “Inbox Style,” select Use New/Old style – Click Save Settings.
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Reinstate the "FAVORITE" option
The AOL FAVORITES Option an excellent to record useful URL Links.
It should be reinstatedAOL Favorites were originally offered through MyAOL and the AOL Desktop software so that you could easily set up a bookmarks or favorites list. Learn how to bookmark all your favorite websites in one place using AOL Favorites by going to: https://www.aol.com/favorites/. If you need more info, check this out: https://help.aol.com/articles/aol-favorites-faqs
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Mail disappeared
I'm pretty sure all my old mail is now in spam. Why? And old mail only goes back a month. I need some of the older ones. Where are they?
You can find the list of contact and see available options for your account on https://help.aol.com/contact If you prefer to speak directly to a Customer Care Representative, to get real-time answers to your questions, please call AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)
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When you search for any emails how do filter OUT items that are in folders as you allow me to filter based on subject or to/from
I would like to have the option of how do I NOT have emails I have put in folders show up when I search. The only options I have been able to find when I use search is to reduce the list by subject or reduce the list by send to/from
Thank you for your feedback. After performing a mail search, you can refine the search and look for the results only from certain folders (e.g. Inbox, Sent). To do this, first perform a mail search, then click on the ‘Refine’ button on the top right corner of the mail list, and select the folder for which you want to see the search results.
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SPAM Folder time stamp
Did a search for “SPAM Folder time stamp” and did not find an explanation.
Therefore, Is the time stamp for an e-mail in the SPAM folder the time the sender/spammer sent the e-mail, or the time AOL put it in the SPAM folder?Hi. The Spam folder automatically empties after 30 days, and the countdown starts from the moment those emails were sent to the Spam folder.
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My mail won't move to another folder. How do I move my mail to another folder? I've already tried checking the box and moving it.
How do I move mail to another folder? It's not doing it.
Hi there! To fix this issue, can you follow the steps in this article: https://help.aol.com/articles/fFix-problems-reading-or-receiving-aol-mail
If you encounter any issues, you can message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page. In case you do not have a social media account, please contact us at help.aol.com
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Folders
I would like to know if there is a way to create Main Folders that can contain subfolders? I have so many folders, I would like to be able to group them by subject, much like the desk top to windows.
Hi there,
Currently we do not off a sub folder feature. I will be sure to pass this along to our product team for future consideration.
AOL Support
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DELETE A FOLDER
I received the following message. Here is how to delete a folder:
1. In the left panel under Folders, click the Settings icon.
2. Click Delete.
- A pop up may appear if the folder wasn’t empty.
3. Click OK to confirm deletion of emails.
HOWEVER, there is "no" left panel under Folders to click Setting!!!Please provide us with a screenshot at aolsupporthelp@aol.com
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I CAN'T DELETE A FOLDER???
I don't know how to delete a folder.
Here is how to delete a folder:
1. In the left panel under Folders, click the Settings icon.
2. Click Delete.
- A pop up may appear if the folder wasn’t empty.3. Click OK to confirm deletion of emails.
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Saving Emails into Folders
Why can I no longer click and drag my incoming messages into respective folders I have made? I miss this capability immensely.
This feature is still available. Please clear your cache and cookies to help fix this issue: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
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Manage Folders
I use an e-mail client and I want to choose which folders show up in the side bar. It takes up to much room to have folders I don't use, but I can't get rid of folders like 'Archive' and 'Bulk Mail'.
GMail has this feature and it is good - your 'Manage Folders' is relatively useless
While we do our best to provide the most relevant information and solutions to our members, we can only provide assistance for AOL or one of our other products or services.
We recommend that you contact the email client support for assistance.
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folders
My email suddenly changed and I no longer see folders, new, sent, deleted etc unless I click on a tiny icon for each in a side bar.
You have finally made me begin the process of not using AOL mail!!!Hi there. You can increase the size of the left side menu, please hover over your mouse on the vertical bar until you see the double headed arrow then drag it to your preferred size.
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AOL Mail can be improved if support answers the question
The question is about the TIMESTAMP (hh:mm am/pm) and not about when the entry is removed from the folder. Kowing what the TIMESTAMP displayed when viewing the folder provides the user a hint of who in their contact list may have malware on their device and can be warned.
Again the question is about the TIMESTAMP of the entry, not about the retention of how long it stays.
This is the 3rd time asking.PREVIOUS
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Question regarding Folder time stamp was not answered.
Had to create new post since prior post was closed, without answering the question to the…Hi, the timestamp in your Spam folder shows the time when the email first arrived in your mailbox, not when it was moved to Spam. If the displayed time is incorrect, please contact us at help.aol.com and we'll look into it.
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Question regarding Folder time stamp was not answered.
Had to create new post since prior post was closed, without answering the question to the original feedback.
SPAM Folder time stamp.
Did a search for “SPAM Folder time stamp” and did not find an explanation.
Therefore, Is the time stamp for an e-mail in the SPAM folder the time the sender/spammer sent the e-mail, or the time AOL put it in the SPAM folder?
Please answer the question.ALSO Response had images of thumb up and down but does clarify if that is for the original feedback post or the AOL reply to the feedback post.
Hi. We did respond to your previous post. The Spam folder automatically empties after 30 days, and the countdown starts from the moment those emails were sent to the Spam folder.
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imap folder limit 100k emails a bad idea
Currently export.imap.mail.aol is limited to 100k. this is new. this is a huge problem for MANY of us PAID users that have way more than that 100k per folder. used to be 1M limit. that is ok. PLEASE change it back because many of us have many folders that exceed the limit and need to be able to offload our emails to our own local servers, and third party programs.
i also tried to create new folders to get each folder under 100k BUT the copy function limits you to moving 1000 emails at a time (that is anotehr suggestion).
Hi there. Our team is aware of this issue and is working to have it resolved. Try using our AOL app and webmail to access your account or redistribute your emails to less than 10K per folder.
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Correct Folder Glitches via the More Actions Menu
On my laptop, the More Actions menu suddenly does not list all of the folders that I have created over many years. Hence, I am unable to move important messages from Inbox to a folder whose title is no longer listed yet still exists, for example, a folder created many years ago to consolidate transfers from checking account. In addition, most folders do not appear when accessing AOL via Smartphone or Tablet, thereby forcing me to save messages by topic only from my laptop, which is inconvenient. Now even that option is not possible due to the omission of certain…
Hi there. In case some folders were created and saved locally in a non-AOL email app, such as the native email app from your mobile device or Thunderbird, Outlook, Mac Mail, etc, then those folders would not be visible when you look for them at AOL Mail on the webmail (mail.aol.com). You can always contact us at help.aol.com for further assistance.
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Bulk Mail
A couple of years ago there was a spam folder. Then it got renamed to 'Bulk Mail' (about the time AOL seemed to start running on the Yahoo mail platform).
This morning 2022-04-18, my email client started getting timeouts on 'Bulk Mail'. Logged on through mail.aol.com and found it was now named 'Bulk'. Was this deliberate? Another account still has a 'Bulk Mail'. When you change the names of the "built-in" folders, do you notify users? Will I soon find it named 'Bulk_Mail' because the embedded space became a problem in your mail server software?Hi there,
The Bulk folder is not a default folder in AOL Mail. If you're using third-party email apps to access your AOL emails, that folder would be linked to that particular email application. If you need additional help or you have questions, you can also contact us at help.aol.com
Thank you,
AOL Mail team
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Cannot add a new email folder
I cannot add any new folders to my email? Where did the prompts go for "new folder" or "+" ?
Hi there,
If you're not seeing the ''+'' sign to create a new folder, it's possible your left side menu to be hidden/minimized. To increase its size, drag the margin to your right or double click the margin.
In case you need additional help, contact us at hep.aol.com
Thank you,
AOL Mail team
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