AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. I haven't been able to send mail from my account for about A YEAR. Why???

    I cannot send mail from my email account. Haven't been able to for about a year. All I get is an error message.

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    70 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →
  2. How to get my name and email address to always show at the bottom of emails I send

    My name and email used to automatically appear below all emails I sent. They have now disappeared. I would like to know how to get this facility back. There is nothing in settings.

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    38 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →

    To create and set a signature in AOL Mail, please go to mail.aol.com from a PC or laptop then follow these steps:

    1. Under your username, click Options | Mail Settings.

    2. Click the “Compose” tab.

    3. Next to “Rich Text/HTML,” select Use signature.

    4. Enter your signature info.

    5. Click Save Settings.

  3. All of my messages from netscape / aim are bounced back as "suspicious" by yahoo. I've had to change my password twice in two days. Why????

    Get with the folks at yahoo.com and figure out why netscape / aim mails I'm sending are being bounced as "suspicious". I've changed my password twice in two days. You're forcing me to use gmail, which I HATE.

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    11 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →
  4. Pls remove the "Do you want to review your spelling mistakes?" from the Send action

    Pls remove the "Do you want to review your spelling mistakes?" from the Send action. We never had it before, and we didn't miss it them

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    3 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    To disable the check spelling before sending emails, go to “Options” under your username and click on “Mail Settings”. From the left panel select “Compose”, scroll down to the bottom of the page and from the “Sending” category, check the box “Check spelling before sending messages”

  5. Email is not delivered to the users Inbox - goes into Junk or Spam folders

    When I address email to more than one person, very often it is delivered to their Junk or Spam folders and NOT to their Inbox. So, they never see my email because they don't often check those folders for legitimate messages. Please fix that - it happens all the time.

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    2 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    There are many reasons why your emails might show up in the recipient’s Spam folder. The most common reason is the way the recipient has its spam settings configured. In case he setup his incoming mail filters to allow mail only from certain people, or if he has a content filter to block mail containing specific words or phrases, your emails will be delivered to his Spam folder.

    Although there are no settings you can adjust on your account to change the way an email you’ve sent is filtered on another person’s mailbox, there are a few things you can do to prevent your email from being identified as Spam. For example, avoid using lots of exclamation marks or dollar signs (or other special characters) in the message subject.

    Also many email providers reject messages based on spam reports or a poor IP address reputation. If you are using a…

  6. STOP ADDING '@AOL' ON EVERY EMAIL I TRY TO SEND. IT'S INFURIATING!

    When I send an email, AOL tacks on its own address at the end of the recipient's address, and it comes back as spam! Can't AOL clean up this problem?

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    3 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    If you just write the username, the system will recognize the email as belonging to AOL. Please make sure you write the entire email address including the domain in the “To:” field.

  7. new email account

    how do I create a second (new) email account?

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    0 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →
  8. Why I cannot send mail

    I cannot send or receive emails why? I had to get a cell phone to sign up. Why? Just why? This is not worth my time.

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    1 comment  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →
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    1 comment  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →

    Please delete and re-add your account in Incredimail. The incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address.

    In case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.

    login.aol.com/account/security

    After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if the “Two-step verification” option on the Account Security page (the URL above) is turned ON or OFF.

    In case this feature is turned ON, you will have to create a unique application-specific password for each one of your email applications, by following the steps from the section titled “How do I set up 2-step verification?” from the following article: help.aol.com/articles/2-step-verification-s.

  10. Problems With Rejected Mail

    The following is causing LOTS of problems:

    <***@icloud.com>: *.icloud.com[****] said: ******
    Your message from aol.com rejected due to its DMARC policy.

    Not sure what can be done, but I'm contemplating switching from AOL.

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    1 comment  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    This email was rejected because it failed to pass the DMARC policy. This policy is used by all major email provides in order to prevent the sending of scam and spoofing emails, by rejecting the emails coming from a server not owned by the domain which sends the email. In case you received this message after sending an email from your AOL address, please configure your Outgoing Mail Server using the AOL SMTP settings outlined in the section titled “AOL Mail POP and IMAP settings” from the following help article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail.

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    0 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there, we are sorry for the inconvenience this has caused you! The issue was resolved. In case you need help in the future, you can always contact us on Twitter at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/

    Thank you!
    AOL Mail team

  12. Last week, I didn't need a password to access Amazon, now I need one. Can this nonsense end? d hem

    Please with the passwords, I've spent most of the morning trying to access Amazon and you keep asking me for a password. Everyone I give you say it isn't valid. I owe them money and would like to pay what I owe! How do I do that that?

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    0 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →
  13. Two weeks ago I lost the ability to send or receive email on my Android phone & on Outlook on my computer & can't rebuild the profiles. HELP

    I can still use my Verizon.net via the web. Did anything change at AOL? Can you look at my account? Can you help? Thanks!

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    0 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Gregory,

    Thanks for reaching out. Please try generating an app password, which can be found at the bottom of the page under “Account Security.” You can navigate there by clicking Options and selecting “Account Info.”

    Please let us know if you experience any issues.

    Sincerely,
    AOL Product Support

  14. Can I become a member of OAL outside the USA?//

    AOL outside USA membership can it be . Please let me know thanks

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    0 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →
  15. Eliminate sender's name on emails.

    How can I eliminate my name from an email that I Forward, Reply or Reply All. I just one the email address to be seen alone w/o my name.

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    0 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →
  16. My e-mail was hacked a

    Please help Someone is e-mailing addresses at least 30 per hour.
    What can I do to stop this?

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    0 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    We never slow connection. In most cases when you are experiencing latency it may be due to the browser being used. We do recommend using Chrome or Firefox.

    AOL Product Support

  18. When I forward the sent mail.there is a problem of omitting some lines. Moreover when click the send button, error occurred- we face some -

    When I forward the sent mail.there is a problem of omitting some lines. Moreover when click the send button, error occurred- we face some technical problem. But after some time, message was sent

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    0 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →

    Not sure what the issue may be, you can find the list of contact and see available options for your account on https://help.aol.com/contact If you prefer to speak directly to a Customer Care Representative, to get real-time answers to your questions, please call AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday  (8 AM – 10 PM ET.)

  20. AOL changing recipient's email address?

    How do you stop aol from changing the email address that I know is correct to a strange email address.

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    1 comment  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!

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