AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
42 results found
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I haven't been able to send mail from my account for about A YEAR. Why???
I cannot send mail from my email account. Haven't been able to for about a year. All I get is an error message.
If you’re having problems sending mail, there are a few troubleshooting steps you can take to fix the problem: https://help.aol.com/articles/aol-mail-troubleshooting
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How to get my name and email address to always show at the bottom of emails I send
My name and email used to automatically appear below all emails I sent. They have now disappeared. I would like to know how to get this facility back. There is nothing in settings.
To create and set a signature in AOL Mail, please go to mail.aol.com from a PC or laptop then follow these steps:
1. Under your username, click Options | Mail Settings.
2. Click the “Compose” tab.
3. Next to “Rich Text/HTML,” select Use signature.
4. Enter your signature info.
5. Click Save Settings.
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All of my messages from netscape / aim are bounced back as "suspicious" by yahoo. I've had to change my password twice in two days. Why????
Get with the folks at yahoo.com and figure out why netscape / aim mails I'm sending are being bounced as "suspicious". I've changed my password twice in two days. You're forcing me to use gmail, which I HATE.
This type of issue can appear after a large amount of bulk emails was sent from the account. We recommend changing the password, and waiting 24 hours before sending mail.
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Pls remove the "Do you want to review your spelling mistakes?" from the Send action
Pls remove the "Do you want to review your spelling mistakes?" from the Send action. We never had it before, and we didn't miss it them
To disable the check spelling before sending emails, go to “Options” under your username and click on “Mail Settings”. From the left panel select “Compose”, scroll down to the bottom of the page and from the “Sending” category, check the box “Check spelling before sending messages”
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Email is not delivered to the users Inbox - goes into Junk or Spam folders
When I address email to more than one person, very often it is delivered to their Junk or Spam folders and NOT to their Inbox. So, they never see my email because they don't often check those folders for legitimate messages. Please fix that - it happens all the time.
There are many reasons why your emails might show up in the recipient’s Spam folder. The most common reason is the way the recipient has its spam settings configured. In case he setup his incoming mail filters to allow mail only from certain people, or if he has a content filter to block mail containing specific words or phrases, your emails will be delivered to his Spam folder.
Although there are no settings you can adjust on your account to change the way an email you’ve sent is filtered on another person’s mailbox, there are a few things you can do to prevent your email from being identified as Spam. For example, avoid using lots of exclamation marks or dollar signs (or other special characters) in the message subject.
Also many email providers reject messages based on spam reports or a poor IP address reputation. If you are using a…
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STOP ADDING '@AOL' ON EVERY EMAIL I TRY TO SEND. IT'S INFURIATING!
When I send an email, AOL tacks on its own address at the end of the recipient's address, and it comes back as spam! Can't AOL clean up this problem?
If you just write the username, the system will recognize the email as belonging to AOL. Please make sure you write the entire email address including the domain in the “To:” field.
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Spell check
In the old form of AOL, when you wrote an email, it would ask if you wanted to review it or send it. it would lighlight spelling errors, It nolonger does that or have spell check that I can find. I need that feature.
AOL Mail doesn't have a built-in grammar check feature, but most browsers do. Please check your browser settings.
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new email account
how do I create a second (new) email account?
Thanks for contacting us. Please check this article for more info: https://help.aol.com/articles/aol-mail-account-and-password
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Why I cannot send mail
I cannot send or receive emails why? I had to get a cell phone to sign up. Why? Just why? This is not worth my time.
Please provide us with more details about the issue you are experiencing and send us a screenshot at aolsupporthelp@aol.com
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Please delete and re-add your account in Incredimail. The incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address.
In case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.
login.aol.com/account/security
After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if the “Two-step verification” option on the Account Security page (the URL above) is turned ON or OFF.
In case this feature is turned ON, you will have to create a unique application-specific password for each one of your email applications, by following the steps from the section titled “How do I set up 2-step verification?” from the following article: help.aol.com/articles/2-step-verification-s.
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Problems With Rejected Mail
The following is causing LOTS of problems:
<***@icloud.com>: *.icloud.com[****] said: ******
Your message from aol.com rejected due to its DMARC policy.Not sure what can be done, but I'm contemplating switching from AOL.
This email was rejected because it failed to pass the DMARC policy. This policy is used by all major email provides in order to prevent the sending of scam and spoofing emails, by rejecting the emails coming from a server not owned by the domain which sends the email. In case you received this message after sending an email from your AOL address, please configure your Outgoing Mail Server using the AOL SMTP settings outlined in the section titled “AOL Mail POP and IMAP settings” from the following help article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail.
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Hi there. To forward an email, open it then click the right facing arrow from the header.
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bizarre email address for me
my email address is showing "AOL Alert! jjsee@verizon.net". asking why?
That doesn't sound right. Please contact us at help.aol.com so we can remedy this.
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Multiple addresses in from field
Need a way to use two names in from field so that when the user replies to sender it goes to both addresses.
Hi there. You can add more than one email addresses when composing an email. Simply separate them by a comma.
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GEThttps://dl-mail.aolmail.com/ws/download/mailboxes/@.id==blah blah blah is giving 401 error on attachments
GET https://dl-mail.aolmail.com/ws/download/mailboxes/@.id==blah blah blah is giving 401 error on attachments
Hi there, we are sorry for the inconvenience this has caused you! The issue was resolved. In case you need help in the future, you can always contact us on Twitter at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/
Thank you!
AOL Mail team -
Last week, I didn't need a password to access Amazon, now I need one. Can this nonsense end? d hem
Please with the passwords, I've spent most of the morning trying to access Amazon and you keep asking me for a password. Everyone I give you say it isn't valid. I owe them money and would like to pay what I owe! How do I do that that?
Hi there,
For Amazon issues, we recommend contacting Amazon support. We can only assist with AOL accounts.
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Two weeks ago I lost the ability to send or receive email on my Android phone & on Outlook on my computer & can't rebuild the profiles. HELP
I can still use my Verizon.net via the web. Did anything change at AOL? Can you look at my account? Can you help? Thanks!
Hi Gregory,
Thanks for reaching out. Please try generating an app password, which can be found at the bottom of the page under “Account Security.” You can navigate there by clicking Options and selecting “Account Info.”
Please let us know if you experience any issues.
Sincerely,
AOL Product Support -
Can I become a member of OAL outside the USA?//
AOL outside USA membership can it be . Please let me know thanks
Hi there,
You can register an account at AOL by going to mail.aol.com then click ‘’Create account’’
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Eliminate sender's name on emails.
How can I eliminate my name from an email that I Forward, Reply or Reply All. I just one the email address to be seen alone w/o my name.
Hi there, you can edit your sending name by going to your email settings, here’s how: https://help.aol.com/articles/aol-mail-mail-settings
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My e-mail was hacked a
Please help Someone is e-mailing addresses at least 30 per hour.
What can I do to stop this?Hi there! Keeping your account safe is important to us. If you think someone is trying to access or take over your account, there are some important steps you need to take to secure your information.
Know the warning signs and what to do if your account has been compromised. Fore more info, please visit our help article: http://help.aol.com/articles/recognize-a-hacked-aol-mail-account
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