AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
85 results found
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Why can't I recieve email anymore?
I haven't been getting my email since around Labor Day weekend and I didn't change anything.
If you’re having issues receiving emails, please review our article for steps on how to fix this: https://help.aol.com/articles/fFix-problems-reading-or-receiving-aol-mail
In case the issue continues, contact our Support team for further assistance, at https://help.aol.com/contact/
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allow self diagnosis of issues
Many of my e mails are being sent back as undeliverable mailor dameon
One of our Mail Support agents will be able to further investigate the error message received. Please send a copy of the entire error message and any additional information to aolmailquestions@aol.com.
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cannot send email to addresses that end with @aol.com
why can't I send mail to addresses that end with aol.com but can send to everyone else
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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when sending email out, respondant tries to respond but gets error message that it wasn't sent! However, I do get their response!
I do not wish to speak with your help but would like to email my problem.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Unable to Send email
For whatever reason I am no longer able to send emails from my aol account. I can receive them but not send them I get a message saying smtp.aol.com failed - what does this mean?
Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com
Thank you!
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when email servers are down, let us know
Somewhat too frequently, the AOL mail servers that 3rd party mail clients (like outlook, etc) use goes down.
The message one receives is misleading and wrong.
Some of us, when this happens, know to go to mail.aol.com or load the AOL mail app....but when we do this, while we can still use mail, there's never a notice that there is a problem on your end
Some will think they have been hacked; or that they fumbled entering name or password; or they just are in a panic and don't know what to do
These are your customers!
Let them know…Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com
Thank you!
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Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com
Thank you!
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Reply-to feature is broken
I've been using Aol Mail as a verizon customer since the switchover. Up until about a week ago, I was able to send messages with a different "reply-to" than my actual verizon email address.
To be clear, these are email addresses I control, and under verizon and also under AOL, until very recently, this feature worked.
So, for example, I could send an email message from "name@verizon.net" with a "reply-to" of "name@mydomain.com" and that would be accepted and would got out. Then people would be able to respond to the email I wanted them to.
Now…
We want to have one of our mail support agents look more into this. Please send an email to aolmailquestions@aol.com with as many details as possible, including your username.
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Cant send email not sycronizing
THis sucks everytime there is a Microsoft update AOL email stops working and gives me **** and I hate it
We want to have one of our mail support agents look more into this, please reach out to them via email at this address: aolmailquestions@aol.com.
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I can’t find my ‘outbox” Tried to send several e-mails to my husband, in the other room. They have disappeared into the ether. ???
My attempt to send articles to someone else, failed…I can’t seem to e-mail things like pages from the VA website? My idea is for you to fix that.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Unable to deliver message returned without a clue which message was sent
Got an undelivered email, see below, without the sending Subject or the imbedded images. How is one to know which sent email was not delivered?
AOL ->
Sorry, we were unable to deliver your message to the following address.
<I removed who the e-mail was for - due to privacy concern>:
Unable to deliver message after multiple retries, giving up.Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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In order to better enforce anti-spam policies, AOL does not disclose the number of recipients or emails that can be sent at one time.
If you've received a notification that a limit has been met, you'll need to wait a set amount of time before you can send more emails. Most sending limit notifications inform you of how long you'll have to wait.
If you're planning to regularly send bulk email, consider looking into alternate solution.
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Emails sent from my AOL to Gmail are bounced with various excuses such as Spam, address does not exist while it's mine, and spelling
I've made this complaint and have never heard from anyone at AOL. I have a Verizon address which probably is the problem since Verizon in California sold their email to AOL but we were allowed to keep the address. I was requested to check with my Verizon account which I haven't had for at least 10 years. Where do I go from here?
Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com
Thank you!
AOL Mail team
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BCC in e-mail
My idea is that you go back to the old form of e-mail. I tried to send an e-mail with a BCC. I haven't been able to find out how to do that with the new form. Leave it to a tech company to come up with a "new and improved format" that doesn't work as well as the one it replaced.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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aol send mail on iphone Safari web to field provides no comma.
When forwarding a message using the web aol mail on Safari on my iPhone XR, between addresses, AOL seems to normally want a comma, but the keyboard lacks a comma. I saved it in drafts, and when I got home on the desktop Chrome browser, it seemed to have a semicolon between. No idea why two periods and no comma on the keyboard!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Aol mail won't send
My aol mail says try again later when I try to send it.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Stop refusing to send my emails to legit addresses.
Stop refusing to send my emails to legit addresses, when they are not hate or some other speech. Just a testimony to an online church.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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I'd like to be able to "Move" more than one email at a time from the "Sent" folder to an appropriate folder. I used to be able to do this.
I used to be able to do this simply by clicking on the emails to be moved but now they can only be moved if they are open. Now, I open each one and move it into somewhere like "Old emails", then move the next one. When the ones to be moved have been transferred, I'm able to open the "Old emails folder" click on each one and move en mass. Why doesn't the Sent folder have this option anymore?
I logged a call with AOL Help but was referred to "all the many solution pages available"...????? They had no…
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Why can't I send mail to "cox.net" addresses?
I can't send email to any of my contacts who have a "cox.net" email address. I get this message from "mailer-daemon@aol.com" Failure notice, "We were unable to deliver your message to the following address: ***@cox.net."
I am able to send to those addresses using another mail service so the problem seems to be aol. PLEASE FIX. Is AOL at war with COX?Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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Email send is refused (4 recipients, 2 small attachments) ? can't see why that's doing that?
Email send is refused (4 recipients, 2 small attachments)
? can't see why that's doing that?Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
- Don't see your idea?