AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. Cant log into my long time unactive account deactivated

    Need to log in to all of my old accounts I think there are many people needing to know I am still alive

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    23 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Missing Contacts

    Can you help?? - all my contacts have vanished out of my contacts list!!

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    7 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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    If you’ve deleted your contacts or are suddenly missing some, don’t worry! Contacts can be restored to automatic save points in time.
    WARNING: The restore will replace any changes or additions made to your contacts since that time.

    1. Click Contacts from the left panel in AOL Mail.
    2. Click More | Restore.
    3. Select a date to restore your contacts to from the drop-down menu.
    4. Click Restore.

  3. Contacts sync

    I've deleted obselete contact details, but in the app these always come up as suggested meaning I've sent emails that are never received (people keep the same username but change their server). Why won't the app sync with contacts in desktop? It's very frustrating.

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    2 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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  4. my aol contacts list comes and goes??

    my aol contacts list comes and goes??
    It says 'error loading address book'

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    3 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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    Thanks for reaching out.

    While we are investigating situations like yours, we notice you’re using Edge 18.17763 and therefore we suggest you to try to use mail.aol.com from a different browser – try Firefox or Google Chrome.

    Thank you for your understanding.

  5. Contact e-mail

    I have an established group. Why does all my contacts show aol addresses when I send a group DL message?

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    1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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    Make sure that the email addresses are complete, including @DomainExample.com at the end of the username. In case the domain name is not included in the email address, the username will be treated as an AOL account and @aol.com will automatically be added at the end.

  6. Why can't I save changes to my contacts

    Keep getting "a server error occurred while saving your contact. Please try again later

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    1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Blocking An Email Contact?

    How do i get to block an email contact using aol.com? I have two ex-friends that keep on harassing me.

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    1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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    In order to block a specific sender, go to Options – Mail Settings – Spam Settings and add the email addresses in the box below “Block Mail from Addresses I Specify”, then click Save Settings at the bottom, and in case you receive unwanted emails in the Inbox, mark them as Spam.

  8. Allow a search a contact in the full contact list to fidn them and allow editing their information

    Searching the quick contact list lets me insert the contact into the email. If I want to edit any of a contacts information I have to go through the whole list of contacts to find them to make any changes to their profile etc..

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    Responded  ·  0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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  9. AOL is suddenly populating old and deleted email addresses that no longer appear in my contact list. It isn't accepting my corrections.

    Please fix the contact list. Email addresses that I removed years ago are suddenly showing up again and now populating my TO box. I've double-checked the contact list and these old addresses are NOT in my contacts. Attempts to correct the problem are failing.

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  11. The option to save contacts automatically when sending email was already sunset. I wanted to bring it back

    I want to bring back the option that adds the account automaticallyafter sending an email

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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there,

    Thank you for the feedback. We will pass this information over to our product team for review and consideration in future updates.

  12. Contacts not sorting by last name properly

    When I click on the "Name" title to sort is alpha or reverse order, it is a mess....nothing is sorted correctly. I'm working on a Mac through Safari.

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  13. Contacts

    Why don't the new contacts save automatically any more? Be nice if it worked that way again

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    1 comment  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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  14. How can I stop someone emailing me?

    There doesn't seem to be a way of stopping someone unwanted contacting you. Why not?

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  15. Why were my groups from AOL GOLD not copied to AOL Mail? Rebuilding them in AOL Mail is not something that I even want to consider.

    Why did my GROUPS in AOL GOLD not move over to AOL MAIL? There is no way that I want to create these GROUPS over again!

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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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    It should work now. Please try again.

    Also, please check if the groups are made under categories. Those will need to be moved by categories not all at once.

    Hope this helps!

  16. Rename Group

    Wanted to change a group from 2019 to 2020. Couldn't do it. Called and had the WORST experience with a tech named Ardi who couldn't help me and hung up!!!! This was after at least 35/40 minutes on the phone/computer. HORRIBLE!!!!!! I called again and spoke with a rep Asia. At least she tried to assist.. She had no idea how to do this so she made a new group and typed 78 emails into the new 2020 group. Really!!!!! Shame on AOL. Worst tech support ever! I cancelled my monthly subscription. And why can't I highlight the group name…

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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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    We are sorry to hear that you had a bad experience with one of our tech support agents and we want to fix this. In order to do so we need to know more information about the issue.

  17. Aol notifications setting

    Restore phone contact with your customers, Please. Unable to contact aol with a simple settings problem, due to my ignorance of his to do so.
    No reply from them since yesterday.

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  18. Edit Contacts/Address Book

    I have left a post twice in the last week on this topic,

    the first time, you merged it with another topic that was closed to comments and gave me no response,

    the second time.......you ask me a question in your response today and then have closed the post to comments so I cannot answer your question.....

    how are you being helpful if you prevent my ability to engage in conversation about the topic???

    STOP CLOSING MY POSTS TO COMMENTS until the issue is resolved please !!!

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  19. Unable to Edit Address Book/Contacts

    I have been informed on 12/18/19 that the AOL Contacts/AddressBook is no longer editable...........after a 2 hour nightmare with online chat, remote sessions and phone calls.

    They explained that it was a "migration issue" having something to do with Yahoo and AOL merging and that since then (almost a year ago)......any edit to an existing contact has not been saved. This is too ***** to be believed but this is what phone support told me after multiple consults with a "senior technician". I am PAYING for AOL--which is ridiculous enough--BUT they give you a Contact List that once a contact…

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    0 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Please go to mail.aol.com on an external browser (Safari, Chrome) and let us know if you are able to edit the Contacts.

  20. Contact List

    I have a question I could not find the answer to. In my list of contacts how can I add a field at the top? I would like to be able to see which group they are in (i.e., family, friends, co-workers, uncategorized) Please send me an answer *********@verizon.net

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    2 comments  ·  Contacts  ·  Flag idea as inappropriate…  ·  Admin →

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    You can go to mail.aol.com on a desktop computer or laptop. After logging in, click on “Contacts”, select the email addresses you want to create a list with. Then, on the top header select “New List”. Name the list, add contacts and then click on “Add list”.

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