This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
46 results found
Cant log into my long time unactive account deactivated
Need to log in to all of my old accounts I think there are many people needing to know I am still alive
If your account becomes inactive for 12 months or more, the account will be deactivated. Find out more here: https://help.aol.com/articles/my-account-was-deleted If you need information about your account status, please contact our AOL Customer Support team at 1-800-827-6364.
Can you help?? - all my contacts have vanished out of my contacts list!!
If you’ve deleted your contacts or are suddenly missing some, don’t worry! Contacts can be restored to automatic save points in time.
WARNING: The restore will replace any changes or additions made to your contacts since that time.
1. Click Contacts from the left panel in AOL Mail.
2. Click More | Restore.
3. Select a date to restore your contacts to from the drop-down menu.
4. Click Restore.
I've deleted obselete contact details, but in the app these always come up as suggested meaning I've sent emails that are never received (people keep the same username but change their server). Why won't the app sync with contacts in desktop? It's very frustrating.Responded · Product Support responded
Please remove and re-add your account. Here’s an article that could help you: https://help.aol.com/articles/add-or-remove-accounts-in-the-aol-app-for-android
my aol contacts list comes and goes??
my aol contacts list comes and goes??
It says 'error loading address book'
Thanks for reaching out.
While we are investigating situations like yours, we notice you’re using Edge 18.17763 and therefore we suggest you to try to use mail.aol.com from a different browser – try Firefox or Google Chrome.
Thank you for your understanding.
I have an established group. Why does all my contacts show aol addresses when I send a group DL message?
Make sure that the email addresses are complete, including @DomainExample.com at the end of the username. In case the domain name is not included in the email address, the username will be treated as an AOL account and @aol.com will automatically be added at the end.
Why can't I save changes to my contacts
Keep getting "a server error occurred while saving your contact. Please try again later
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
Also, make sure that you have the latest version of the browser installed. You can try accessing your account on a different browser.
Blocking An Email Contact?
How do i get to block an email contact using aol.com? I have two ex-friends that keep on harassing me.
In order to block a specific sender, go to Options – Mail Settings – Spam Settings and add the email addresses in the box below “Block Mail from Addresses I Specify”, then click Save Settings at the bottom, and in case you receive unwanted emails in the Inbox, mark them as Spam.
Allow a search a contact in the full contact list to fidn them and allow editing their information
Searching the quick contact list lets me insert the contact into the email. If I want to edit any of a contacts information I have to go through the whole list of contacts to find them to make any changes to their profile etc..Responded · 0 comments · Contacts · Admin →
This is a horrible system. I am spending a lot of time trying to tell you my problem and don't feel any of it it's going to get answered
Adding a contact is difficult. Getting an answer from AOL is impossible.
Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com
AOL Mail team
-I signed up for "System Mechanic" through AOL. How do I cancel service? I was told I must go through you to cancel
I signed up for "System Mechanic" through AOL. How do I cancel service? I was told I must go through you to cancel. Help please
Hi. You can review this article to see how to cancel your subscription: https://help.aol.com/articles/aol-premium-subscription-products-faqs
AOL is suddenly populating old and deleted email addresses that no longer appear in my contact list. It isn't accepting my corrections.
Please fix the contact list. Email addresses that I removed years ago are suddenly showing up again and now populating my TO box. I've double-checked the contact list and these old addresses are NOT in my contacts. Attempts to correct the problem are failing.
You can delete these suggestions by clicking ’’x’’ in the drop down list when you type in the ’’To’’ field.
Make it possible to access and/or update the contacts list on an Android phone. Right now it is completely inaccessible. Why?
Never lose track of the people you email! AOL Mail lets you manage your contacts so you’ll always have the most accurate info for your friends, family, and co-workers. More info here: https://help.aol.com/articles/Manage-contacts-in-AOL-Mail
The option to save contacts automatically when sending email was already sunset. I wanted to bring it back
I want to bring back the option that adds the account automaticallyafter sending an email
Thank you for the feedback. We will pass this information over to our product team for review and consideration in future updates.
Contacts not sorting by last name properly
When I click on the "Name" title to sort is alpha or reverse order, it is a mess....nothing is sorted correctly. I'm working on a Mac through Safari.
This will be addressed and corrected in our next update. We thank you for your patience.
AOL Product Support
Why don't the new contacts save automatically any more? Be nice if it worked that way again
This feature is not available at this time. I will be sure to forward this to our product team as feedback.
How can I stop someone emailing me?
There doesn't seem to be a way of stopping someone unwanted contacting you. Why not?
Hi there, although we cannot stop someone from emailing you you can automatically filter those messages into a designated folder for deletion. This can be done following the steps provided here: https://help.aol.com/articles/aol-mail-mail-settings
Why were my groups from AOL GOLD not copied to AOL Mail? Rebuilding them in AOL Mail is not something that I even want to consider.
Why did my GROUPS in AOL GOLD not move over to AOL MAIL? There is no way that I want to create these GROUPS over again!
It should work now. Please try again.
Also, please check if the groups are made under categories. Those will need to be moved by categories not all at once.
Hope this helps!
Wanted to change a group from 2019 to 2020. Couldn't do it. Called and had the WORST experience with a tech named Ardi who couldn't help me and hung up!!!! This was after at least 35/40 minutes on the phone/computer. HORRIBLE!!!!!! I called again and spoke with a rep Asia. At least she tried to assist.. She had no idea how to do this so she made a new group and typed 78 emails into the new 2020 group. Really!!!!! Shame on AOL. Worst tech support ever! I cancelled my monthly subscription. And why can't I highlight the group name , right click and edit? And....I couldn't even find a direct email to send my horrible experience to a customer service department.
Wanted to change a group from 2019 to 2020. Couldn't do it. Called and had the WORST experience with a tech named Ardi who couldn't help me and hung up!!!! This was after at least 35/40 minutes on the phone/computer. HORRIBLE!!!!!! I called again and spoke with a rep Asia. At least she tried to assist.. She had no idea how to do this so she made a new group and typed 78 emails into the new 2020 group. Really!!!!! Shame on AOL. Worst tech support ever! I cancelled my monthly subscription. And why can't I highlight the group name…
We are sorry to hear that you had a bad experience with one of our tech support agents and we want to fix this. In order to do so we need to know more information about the issue.
Aol notifications setting
Restore phone contact with your customers, Please. Unable to contact aol with a simple settings problem, due to my ignorance of his to do so.
No reply from them since yesterday.
Our UK team will review your information and get back to you as soon as they have a resolution. Keep in mind that it might take up to 72 hours.
Edit Contacts/Address Book
I have left a post twice in the last week on this topic,
the first time, you merged it with another topic that was closed to comments and gave me no response,
the second time.......you ask me a question in your response today and then have closed the post to comments so I cannot answer your question.....
how are you being helpful if you prevent my ability to engage in conversation about the topic???
STOP CLOSING MY POSTS TO COMMENTS until the issue is resolved please !!!
Please go to mail.aol.com on an external browser (Safari, Chrome) and let us know if you are able to edit the Contacts there.
- Don't see your idea?