AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. report malware

    Do we have a way of reporting spam/malware to you (and then, hopefully, you do something about it)? For example, I've gotten two messages today, telling me that my email is going to be canclled or whatever, and these messages are apparently coming from other AOL accounts.

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    1211 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello there, 


    If a user is abusing our system to send mail, we're definitely interested. Please mark these emails as spam, it will generate a report that goes to a team focused on such experiences can review and take the appropriate action. For security reasons, they'll be limited in the information they can share back, however, we're dedicated to ensuring our users don't abuse our system. 


    If an AOL user is sending you spam/scam emails, you can report it here: https://help.aol.com/articles/report-abuse-or-spam-on-aol


    Steps on how to manage spam and privacy: https://help.aol.com/articles/aol-mail-spam-and-privacy 


    Additionally, here's how to recognize official AOL emails: https://help.aol.com/articles/identify-legitimate-aol-websites-requests-and-communications


    Thank you!

    AOL Mail team


  2. Massive spam I cannot BLOCK

    I have SETTINGS on getting email ONLY CONTACTS yet every day I get 100 + emails from a site(s) that has infinite disposable none repetitive FROM addresses. I detest those FILTERS which DO NOT FILTER. PLEASE MAKE THE ACTUAL FROM CONTACTS ONLY DO EXACTLY THAT.

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    32 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Why am I constantly receiving spam mail that states my aol account will be deactivated

    Why am I receiving spam mail that states my aol account will be deactivated and that I requested the deactivation on "9/15/19"!!??

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    27 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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  4. spam settings

    Your Product (ahem!) 'Support'(?!?) does not help one iota...as a reply which you gave as...."Due to recent adjustments to the AOL Mail platform, the Spam Settings customization, are no longer available for all accounts. We apologize for the inconvenience. In order to block a specific sender, go to Options – Mail Settings – Spam Settings and add the email addresses in the box below “Block Mail from Addresses I Specify”, then click Save Settings at the bottom, and in case you receive unwanted emails in the Inbox, mark them as Spam.".... DOES NOT WORK EITHER!!!!!
    I enter the email address…

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    9 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    After typing the email address in the ‘Block mail from addresses I specify’ box, press Enter on your keyboard or click on the + sign at the end of the box. After you are done adding all the email addresses you want to block, click on ‘Save Settings’ at the bottom of the page.

  5. SPAM E MAILSHOW DO I STOP THEM

    I am getting fed up with all the spam E mails I am getting. I ticked the box which only allowed E mails to be received if they were in my contact list. Today, I have received loads of unwanted spam mails. What do I do to stop this rubbish?

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    6 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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  6. How do I stop AOL filters???

    People in my address book still get in my spam folder. Repeatedly I mark it as NOT SPAM and then it's in the spam next time. I'd rather just make up a rule that would take care of all my spam and not interfere with my good mail. Getting rid of the spam filters would do it.

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    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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    Recently you may have noticed an increase in email going to the Spam folder for senders using Office 365 and other Microsoft products. We are in the process of addressing this issue and expect it to improve over the next several days. Please keep marking the mail in the Spam folder as “not spam” or “ham” and that will help to correct the issue. Thanks for your patience.

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    1 comment  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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    Recently you may have noticed an increase in email going to the Spam folder for senders using Office 365 and other Microsoft products. We are in the process of addressing this issue and expect it to improve over the next several days. Please keep marking the mail in the Spam folder as “not spam” or “ham” and that will help to correct the issue. Thanks for your patience.

  8. WHY am I getting these? I get at 3 per day

    © AOL Web Portal ****
    From Admin Office
    Your Web e-mail account Requires Urgent Upgrade to avoid suspension.
    Click Here to Upgrade
    Best regards,
    Web Manager Desk

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    2 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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  9. MOVE SPAM

    I wish I could off the SPAM filter. But, until that is possible how can I move a SPAM message into my IN BOX? Currently, checking the box to the left of the header and then clicking "MOVE TO IN BOX" sends the message to who knows where but it is not in the IN BOX. Currently, checking the box to the left of the header and then clicking "NOT SPAM" sends the message to who knows where but it is not in the IN BOX.

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    1 comment  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Block an email

    I can’t find mail options on any app or logging in through safari does it have to be on pc version ? I need to block a contact from harassing me

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    1 comment  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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    In order to block a specific sender, go to mail.aol.com from a laptop or personal computer, click Options – Mail Settings – Spam Settings and add the email addresses in the box below “Block Mail from Addresses I Specify”, then click Save Settings at the bottom, and in case you receive unwanted emails in the Inbox, mark them as Spam.

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    1 comment  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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    While most spam should be caught by our Spam filters, occasionally some can slip through. If that does happen it's very important to mark the email as Spam. It lets our system learn that messages from a specific place are not good and helps us make AOL Mail even better at recognizing future spam emails. Thank you for your patience and understanding!

  12. stop the **** promos!

    I have set all email addresses to the filter block and they STILL COME TO MY INBOX/SPAM MAIL! Stop them

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    1 comment  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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  13. auto-delete spam box after content exceeds 100 entries

    I have well over 1000 spam messages I have to delete each month. I can't possibly block everyone because they change the sending address.
    Auto delete would accomplish this easily, or at least give us a Spam "delete all" option so we can clean up our account.

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    1 comment  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    You can hover over the Spam folder, in the right side of it, a Trash button will appear, this will delete all your emails from that folder.

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    1 comment  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Why are all my AOL emails now going directly to the Recently Deleted mailbox rather than my Inbox? This started yesterday afternoon. How d

    I received a malware(?) email yesterday saying I had a file on OneDrive. Since then this problem is happening. Please fix. Thanks.

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    Responded  ·  1 comment  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Matt Reed

    Got this threat from AOL member Matt Reed (**@aol.com):

    It is very easy to get access to ur device, I give you a tip, u'd better do something about it.
    It is unbelievable that u have not ripped your knob off yet.
    What did your mother and father teach you, they're probably embarrassed for you?
    I've heard somewhere that in order to wean one from hard onanism, his **** is smeared with mustard, what do u reckon, can it help u or it's too late?
    Even though we haven't met, but even I'm disgusted by you.
    Having gained your contacts…

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    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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  17. AOL email deactivation notice from, <mooredrive@minutemanpress.com>

    Below is an email message warning I received today purporting to have been sent from AOL; warning that AOL is planning to discontinue my email service and directs me to the following address to fix the problem:

    { https://WWALLERTT.WIXSITE.com/mysite }
    WAS THIS MESSAGE SENT FROM AND AUTHORIZED BY AOL?

    Dear User,
    This is to notify you for the final time that we will stop processing incoming emails on your account and email deactivation will take place anytime from June 7th.

    CLICK HERE TO UPDATE

    Please note: Your e-mail will be shutdown if not updated as it will be assumed as…

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  18. Put a limit on spam emails in the spam folder

    All my spam goes to my spam folder, does anyone know how many spam emails this folder will hold? I'm at 400 now? I figure once this spam folder is full, the spam emails will stop.

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  19. Invalid E-mail Cannot be Blocked

    I constantly get spam from this e-mail address: noreply@offers.com>

    Why can't I put this in my block senders list? If they can send it, then I should be able to block it. Now, you are changing my post. At the end of the e-mail address above, there is .com&gt

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