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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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160 results found

  1. post a visible link to password on every page on the Left column

    I lose time trying to re-learn how to change the password, why do you hide every feature, one has to lose so much time opening different links to figure how to do a simple change of password...will you ever grow up....? You are over 25, behaving like 6 years old....

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    200 comments  ·  Settings  ·  Admin →
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  2. update payment

    update credit card
    why is this so difficult to do on your site?

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    44 comments  ·  Settings  ·  Admin →
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    As much as I would like to help you directly, for security concerns, we do not handle billing information through this forum. This article may answer your questions: aol.it/1Dbu5zL. If you have additional questions, call the AOL Billing Team at 800-300-5017 Monday – Friday (8 AM to 1 AM ET,) and Saturday (8 AM and 10 PM ET.)

  3. turn off spam filter

    Put back the option to TURN OFF the Spam filter. I want ONE AND ONLY ONE INBOX. Now I have 2, Inbox and Spam.

    I WILL DECIDE WHICH EMAILS I WANT, NOT YOU!!

    EVERY OTHER EMAIL PROGRAM OR WEB PAGE I'VE EVER HAD (INCLUDING YOURS A MONTH AGO) HAS THIS OPTION.

    I am a Verizon (your owner) FIOS customer. I am paying for this email account and you are the official email page for it. SO FIX IT.

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    3 comments  ·  Settings  ·  Admin →
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  4. ***is AOL Grifting*** for $$$$

    Had all my Verizon / AOL email accounts working good until AOL made some changes ... then they NOT-WORK?

    AOL Technical Support for $$$ is a Grift

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    Hi there, 


    I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team


  5. Do NOT shut my account down!!!! AOL is very important to me! DO NOT SHUT IT DOWN! Elton Eisele DO NOT SHUT IT DOWN!

    Do NOT shut my account down!!!! AOL is very important to me! DO NOT SHUT IT DOWN! Elton Eisele DO NOT SHUT IT DOWN!

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  6. Filter settings

    I have had filters set up for several years to divert incoming mail to specific folders. Now they have all quit working. I have tried deleting them and adding them back. I have tried changing some of the key words and creating new filters. Nothing works. Now my inbox is full of messages that should be filtered to other folders. Please fix the Filter Settings option. I have played around and can't get any filter to work anymore.

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    1 comment  ·  Settings  ·  Admin →
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    Hi there,

    We’re sorry to hear you’re experiencing this issue! We’d like to look into this, please message us on Twitter at @AOLSupportHelp, on Facebook at AOL Customer Care or at help.aol.com.

    Thank you,
    AOL Mail team

  7. I cannot sync my laptop email account with the AOL account on my iphone. why not?

    when traveling, I want to delete email from my iPhone to avoid hundreds of emails on my laptop when I return home. how can I do that?

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  8. do not reveal the complete recovery email/phone number when reverifying

    These should be partly hidden, and not all visible.
    If someone got my password, they will see these and will know what to hack next (secondary emails and contacts).
    Other email providers have these partly covered with asterisks and only showing the first and last character.
    This is one of the primary reason I dont use AOL frequently (only for non-critical subscription and trials), other than that, ALL SPAMS.

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    Hi there, 


    I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team


  9. Delete Recent Activities

    Dear AOL,

    Would you consider to add an option in the future to delete recent activities (e-mails added, phone numbers added, changed, 2FA added or removed)? It would be great to have the option to remove them manually or to have them removed automatically after some time. It can be annoying to have some stuff from the past there that are no longer in place.

    Thanks.

    Best regards

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    Hi there. I'd like to look into this and help! Please send us a message at @AOLSupportHelp on Twitter or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we are available at help.aol.com 


    Thank you!

    AOL Mail team


  10. language preference

    language pref keep on showing on the home page of my aol mail even didn't request to change the language preference

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  11. aol customer service in non-existant - why is that?

    how about AOL get REAL about help for it's users..

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  12. AOL MAIL

    The new icon which I was encouraged (insisted) to use is slow, cumbersome, and does not categorize emails as it does on my computer. As an example, everything goes to inbox and seems to stay there so if I am looking for an email I received last week, I have to laboriously go through the inbox.

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  13. unable to switch back to classic

    Please switch rad.ical back to classic AOL mail

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  14. Disable the two step verification

    Disable the two step verification on my account. AHHHHH Thank you

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  15. Sending emails to old mail without my approval!

    How do I STOP aol from automatically sending emails to "old mail" or "recently deleted". It's extremely annoying and I'm very tired of this happening every day! This should be my decision NOT aol's!

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team

  16. New version of Aol - change it back

    What happened to my old AOL. I do not like this set up, please put it back the way it was. Improvement does not mean better.

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



  17. filters

    All of my mail filters have disappeared from the filter menu as of Dec 2021 and now those that were set to be filtered are coming to my main inbox. Where did the filter settings go?

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  18. Take off the 2-step security thing

    I hate the 2-step security. It's a waste of time and only an obstacle. Tried turning it off per your instructions, but have no "manage" options under "Security." Please advise.

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  19. Why can't I download attached files anymore?

    I used to be able to download attachment. Now I can't. What happened?

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    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com

    Thank you!

  20. Why can't someone help me?

    My account has me locked out and no one will help me!!!! Why!!!!

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    As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. In this case, please contact our AOL Customer Support team at 800-300-5017 for further assistance.

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