AOL Mail

This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

Our Feedback Policy provides more information about posting on this forum.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. AOL Mail - 502 Gateway Error

    I am receiving an AOL Mail - 502 Gateway Error when I try to login. I have tried different browsers... all have the same issue.

    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    68 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →
  2. fix -- finally!! = never ending aol errors = again & again & again !!!!!!!!!!!

    An error occurred while retrieving your messages. Try again.

    --  THE NEW AOL = PHEW WWWWWWWWWWWWWWWW
    

    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    44 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow me to send emails

    Whatever is happening with the emails this morning, I cannot send emails and I am being told there is a technical problem try again. I cannot send or receive at the moment.

    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    18 comments  ·  Receiving  ·  Flag idea as inappropriate…  ·  Admin →
  4. Error loading Address Book

    what happened to my contacts?

    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    33 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Turn off the "Stay Signed In" default.

    RISK MANAGEMENT ISSUE! PRIVACY ISSUE!

    If a user wishes to "Stay Signed In," make that user actively check the box. Otherwise, this should be defaulted to NO.

    You would think with the MILLIONS Yahoo had to pay for invasion of privacy and hacking, OATH (Yahoo and AOL) would learn and default this to NO.

    Hoping EU regulators are perusing these comments - an INTENTIONAL Violation will certainly reach the four percent of the violator's ANNUAL revenue.

    Using a YES default is INTENTIONAL ACT by OATH to expose users' information!

    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Completed  ·  9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Difficulty sending e-mail

    I am receiving "experiencing technical difficulties" when I try to send an e-mail. This occurs create an original and attempt to forward emails.

    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Completed  ·  201 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →
  7. bulk mail

    I teach at a university with 250 students. Previously, my account was "white flagged" so I could email all at once. That has been removed. That is unacceptable for me and my 250 students, and we will all be forced to leave aol. I understand the spam problem, but you need to reinstate some methodology to differentiate genuine users from spammers. I don't want to leave AOL, but I will have no choice.

    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Completed  ·  169 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →
  8. Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    93 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →
  9. Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Completed  ·  99 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. What's up with AOL, can't sign in!

    What's up with AOL, can't sign in!

    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    18 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    14 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. How about fixing your mail system. Everytime I try to forward an email or send a file I keep getting "we have encountered an error please tr

    Everytime I try to forward an email or send an attachment I keep getting error messages "We have encountered a problem please try again"
    I'm to the point where I'm ready to walk awy from paying $18.99 a month for nothing

    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Completed  ·  56 comments  ·  Sending  ·  Flag idea as inappropriate…  ·  Admin →
  13. Can't send emails with an attachment...!!!

    Trying to send a email with an attachment -- get "error" report... "Try again later"...

    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    15 comments  ·  Attachments  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Product Support responded

    We apologize for the inconvenience this has caused you. The issue should now be resolved. Thank you for your understanding.

  14. When I try to access my calendar I get this message: You are no longer logged in. Please log in again.

    When I try to access my calendar I get this message: You are no longer logged in. Please log in again.

    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Completed  ·  56 comments  ·  Calendar  ·  Flag idea as inappropriate…  ·  Admin →
  15. Walmart Spam

    Would you friggin' kill the walmart.giftcardsf2 site that keeps stopping me from reading any emails on my phone? I can't read a single email in firefox, google, or safari because this ad is plowing through my internet. Every surfer that connects to aol mail has this ad popping up - no other website or mail address is giving me trouble. Please stop whatever promotion you're trying to do with this ad or tell me how to permanently disable it on my phone.

    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Completed  ·  51 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →
  16. Calendar reminder problem

    Reminder notices not alerting me in aol email like it has always done.

    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Completed  ·  57 comments  ·  Calendar  ·  Flag idea as inappropriate…  ·  Admin →
  17. fix your **** spam filters - quit putting mail marked as not spam back into spam

    I am now posting this same bit of feedback daily as I am having to move THE SAME **** EMAIL MESSAGES back into my inbox from spam every day. The title of this feedback says it all; QUIT PUTTING MAIL I HAVE PREVIOUSLY PULLED OUT OF SPAM AND MARKED AS NOT SPAM BACK INTO THE SPAM FOLDERS. What is so hard about this concept that you are the only email provider that can't figure out how to set up spam filtering properly?????

    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your report. After investigating it was found that the app you are using to access Mail on your mobile device is putting the mail in spam due to its spam settings. To get around this we recommend that you use the AOL app or access AOL Mail via the browser on your device.

    Thank you!
    AOL Mail Support

  18. legitimate incoming email messages go to my spam folder instead of my inbox

    Many (but not all) of my incoming legitimate email messages end up in my Spam Folder instead of the Inbox Folder - why? The spam filter does not seem to have any logic which would make sense to me.

    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Merged  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. quit moving mail marked as not spam into the spam filters

    Every **** day this week I have posted the same problem...one that has been plaguing my aol account for months; QUIT MOVING MAIL MARKED AS NOT SPAM BACK INTO THE SPAM FOLDER. You keep moving the SAME BLOODY MESSAGES into spam every day and i have to keep moving them back to the inbox. GET A FRICKIN CLUE and fix your spam filters.

    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Merged  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Sorting email function by date or newest first has stopped working

    After logging in and out of AOL multiple times seeing a message my mail was unavailable, I get in and my email sort is stuck on oldest first. Where I used to be able to click on the date bar to sort, it is no longer responsive. Settings has nothing available to set how mail order is seen is seen

    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    26 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3 4
  • Don't see your idea?

Feedback and Knowledge Base