My AOL mail is freezing up and it takes forever to open an email or a new message. Why is this occurring on just my laptop?
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser.
Also, make sure that you have the latest version of the browser installed. You can try accessing your account on a different browser.
455 commentsComments are closed
PIP FORBES commented
Since the takeover, something has happened to what was, the ever reliable, AOL-it has become unresponsive to commands, very slow to respond-very disappointing as I have had an aol email address for over 20 years
White Ken commented
I am running AOL mail on Firefox. Recently, the Quick Contacts bar on the left side keeps appearing and moving up. It's also doing it with Safari. Thanks.
The recent modification to put the reply window below the message and not insert the text above the existing text is broken.
Every time I attempt to reply to a message (in both Chrome and in Edge), the AOL locks up. I finally had to forward a message to my Gmail account, so I could reply.
H KLO commented
I finished my mail.aim.com and click on sign-off but the web refused to clear my inbox for days
PAULA MCGOLDRICK commented
errors in you mail window for loading news feed. they never load. just white blank boxes
Jackie Boyd commented
unable to reply to certain emails. but able to send a regular email
- tried to reply to a different email and its working
- error message *Page Unresponsive*
- cleared browsing data and history
- tried using a different browser
- restarted the computer
Brandon Oglesby commented
My drafts change from clear text to <div id="yiv4932930115"><html><head></head><div><div id="yiv4932930115line_space">The offer I didn't receive was the midweek harvest bonus. I'm attaching a pdfs of; my expired bonuses, confirmation email of my order before I picked it up and a screenshot of my order from shoprite's website. </div><div id="yiv4932930115line_space"><br></div><div id="yiv4932930115line_space"><br></div><div id="yiv4932930115line_space"><br></div><div id="yiv4932930115new_signature"><div style="font-size:85%;color:#575757;">Sent from my Verizon, Samsung Galaxy smartphone</div></div><div id="yiv4932930115line_space"><br></div></div></html></div>The offer I didn't receive was the midweek harvest bonus. I'm attaching a pdfs of; my expired bonuses, confirmation email of my order before I picked it up and a screenshot of my order from shoprite's website. Sent from my Verizon, Samsung Galaxy smartphone<div id="yiv4932930115"><html><head></head><div><div style="font-size:100%;color:#000000;"></div><div style="font-size:100%;color:#000000;"></div><div align="left" style="font-size:100%;color:#000000;"><div>-------- Original message --------</div><div>From: Ibotta Care <firstname.lastname@example.org> </div><div>Date: 11/5/21 9:38 PM (GMT-05:00) </div><div>To: ***> </div><div>Subject: [Ibotta] Re: App Problem Report - Grocery IM-Data Submission </div><div><br></div></div>
Does anyone have any idea why
Don D amico commented
Why will attachements when selected not open... or open some times.. by others this is a common problem and will not be fixed
DORIS BOSTICK commented
What has happened? Today 11/4 it is taking forever to delete all the spam in my messages. Could you please fix this? It is bad enough when I get about 200 messages and 80% are spam.
DORIS BOSTICK commented
My computer is working too slow on deletions. It takes a long time to delete a message, it just started today. 11/4/21
George Leonakis commented
contact aol or check google comments.
PAULA MCGOLDRICK commented
this is not an idea it is an ongoing problem with my aol
Ron Kelly commented
Ever since Windows 11 was uploaded, AOL won't allow us to open any mail folders? What changed overnight?
Wanda Hill commented
cannot clear the aol mail search on the aol mail website.
no way to clear the searches and it saves 5 searches and cannot clear all of it. why not?
Ialeen Hubbard-Testa commented
It is a frustrating email application..I have to refresh the page several times to get the download, the scrolling does not work on the email, I have to go to the side tab and scroll from that. It IS ONLY AOL email and if I go to another browser, I don't have that problem. The browser that I use is Google, then I if I go to Firefox I don't have the problems.
Jeanmarie Latini commented
the emails do not open! constantly have to close and re-open the entire account. WHAT HAS HAPPENED TO AOL DOES NOT WORK I HATE IT
I GET A MESSAGE ON EVERY EMAIL 'BLAND PAGE' IS IT FIREFOX, AOL OR ROUTER? I can't sing it just get blank page like this about:blank
David Wenden commented
On-going problem with the email system. Working through the emails received and then suddenly emails start to disappear only to re-appear if one signs off and signs back on again.
JOSEPH LEACH commented
The Verizon Ad is trying to track with the e-mail as I scroll up and down thru my Inbox. It is severely limiting the scroll feature using the mouse wheel, which is my preferred method. Ads that do strange things to the user experience just irritate the user from the product resulting in a negative ad. Please use caution when posting ads and have someone check the impact on the user.
WILLIAM CLUGSTON commented
The constant add on the right side of my screen screws up my scrolling and blocks my view at it jitters up snd down
Randy Clark commented
Why can't I see news feeds?