SPAM Filter ??
Your spam filter regularly moves messages from my kid's high school list serv into the spam folder. I had to turn the filter off, so I wouldn't miss any important e-mail, now the messages get filtered out again. What is going on!!
And add to the list of blocked mail entire domains, not just individual addresses. Actually you should allow for a list to be imported.
By continually using the Not Spam button, you are training your spam filter and our systems to recognize important emails. Additionally, if you are using an email application, like Outlook, Mac Mail, Windows Mail, or the mail app on your mobile device, please check the incoming mail filters in the application’s settings, and change the filters, so that all new emails are kept in the Inbox.
In order to block incoming emails from an entire domain, go to mail.aol.com – Options – Mail Settings – Spam Settings – and add the domain name (e.g. @example.com) inside the “Block Mail From Addresses I Specify” field, click the plus button, then Save Settings.
Please remove .host from ever reaching our emails. How many do we have delete a day before AOL does something!! You finally blocked .us Now could you block .host??????
This has been going on for about a year. No matter how many times, days, months I click Not Spam button, the same email address always shows up in my Spam folder. Why doesn't this filter 'learn' it's not spam?
a new message from firstname.lastname@example.org subject: "Save up to 93% on Fall Decor with Custom Canvas Prints!" Sent: Mon Nov 11 2019
Save up to 93% on Fall Decor with Custom Canvas Prints! 5:51 am
a new message from email@example.com subject: "Need a car loan? Apply with First Choice now!" Sent: Mon Nov 11 2019
Need a car loan? Apply with First Choice now! 3:52 am
a new message from firstname.lastname@example.org subject: "Search billions of public records" Sent: Mon Nov 11 2019
Search billions of public records 2:55 am
a new message from email@example.com subject: "Need Cash Quick? Get up to $5000" Sent: Mon Nov 11 2019
Need Cash Quick? Get up to $5000 1:51 am
a new message from firstname.lastname@example.org subject: "Re: Unbelievable Truth About Neuropathy Nerve Pain [And What to Do] ?? - #" Sent: Sun Nov 10 2019
Re: Unbelievable Truth About Neuropathy Nerve Pain [And What to Do] ?? - # 11/10/2019
a new message from email@example.com subject: "Re: Are You Ready for Your Upcoming Timeshare Maintenance Fees? ?? - #jQC8b" Sent: Sun Nov 10 2019
Re: Are You Ready for Your Upcoming Timeshare Maintenance Fees? ?? - #jQC8b 11/10/2019
a new message from firstname.lastname@example.org subject: "Re: Limited Time Offer on Complete Auto Warranty Coverage ?? - #fBHip" Sent: Sun Nov 10 2019
Re: Limited Time Offer on Complete Auto Warranty Coverage ?? - #fBHip 11/10/2019
a new message from email@example.com subject: "Tttat, view all singles who decided to contact you!" Sent: Sun Nov 10 2019
Tttat, view all singles who decided to contact you! 11/10/2019
a new message from firstname.lastname@example.org subject: "Stop suffering from hair loss – try Keranique today!" Sent: Sun Nov 10 2019
Stop suffering from hair loss – try Keranique today! 11/10/2019
a new message from email@example.com subject: "Updating your bathroom has never been easier" Sent: Sun Nov 10 2019
Updating your bathroom has never been easier 11/10/2019
a new message from firstname.lastname@example.org subject: "You’ve been selected! 2 for $24 leggings" Sent: Sun Nov 10 2019
You’ve been selected! 2 for $24 leggings 11/10/2019
a new message from email@example.com subject: "With a low rates loan you could save money." Sent: Sun Nov 10 2019
With a low rates loan you could save money. 11/10/2019
a new message from firstname.lastname@example.org subject: "Re: The 4 worst blood pressure drugs -- OZi" Sent: Sun Nov 10 2019
Re: The 4 worst blood pressure drugs -- OZi 11/10/2019
a new message from email@example.com subject: " These Bugs **** All Over Your House " Sent: Sun Nov 10 2019
These Bugs **** All Over Your House 11/10/2019
a new message from firstname.lastname@example.org subject: "Our new survey could help you slash your energy bills" Sent: Sun Nov 10 2019
Our new survey could help you slash your energy bills 11/10/2019
a new message from email@example.com subject: "Big savings available on custom canvas prints. Order now and save up to 93%" Sent: Sun Nov 10 2019
Big savings available on custom canvas prints. Order now and save up to 93% 11/10/2019
a new message from firstname.lastname@example.org subject: "Find the Right Home Warranty" Sent: Sun Nov 10 2019
Find the Right Home Warranty 11/10/2019
a new message from email@example.com subject: "Salmon directly from the alaskan wilderness." Sent: Sun Nov 10 2019
Salmon directly from the alaskan wilderness. 11/10/2019
a new message from firstname.lastname@example.org subject: "Getting Medicare Coverage Can Be a Hassle - We Make it Easy" Sent: Sun Nov 10 2019
Getting Medicare Coverage Can Be a Hassle - We Make it Easy 11/10/2019
a new message from email@example.com subject: "Dea
David H commented
To clarify my recent post, I am on aol.
David H commented
I (in UK) have recently received a flood of emails from America all coming in at once around 5.00pm, bypassing my spam folder. All have identical looking headings but purport to advertise everything from rock hard erections to foot fungus cures. I have tried unsubscribing one by one, getting a "successful" unsubscribe, but still they keep coming. I am at my wits end. Can anyone help?
Carol S commented
Something happened to ALL 4 of my aol email accounts a month ago in that they are all suddenly being inundated with 15 or more messages a day. What is going on?
Please restore control over SPAM settings!
I have always had SPAM settings off because my children's teacher's emails were going in there and I did not realize until too late, and one was adversely impacted, as a result of my non-response. This is damaging to our well-being!
I did not realize you recently, automatically turned the now, uncontrollable, SPAM filter back on, and more oversights are causing serious issues for me. I am a long time AOL customer and would be severely impacted by moving away from AOL, however will start process if I am unable to assure receipt of important, timely email, often with attachements, from new contacts sending group emails, such as newsletters, etc.
Thank you for your attention,
Somewhere in the USA commented
Find the real domains in the message headers and block those
The ones you think they are as they show up in the message aren't the real senders and the real domains
Somewhere in the USA commented
AOL should catch the real domains in the spam email headers and block the actual senders of the spam or reroute it back to the spammers for us
Why pay monthly and then have to do the spam forensics ourselves?
receiving way too many **** ads, CBD ads, diet ads, and misc- there is no reason any of this should get to my email address- please come up with a way to block this stuff- funny thing though when I complained about this before I got even more
AOL is now part of OATH which is part of Verizon. When talking with Verizon about spam settings that are no longer available (i.e., allow only those I specify) I am told that it was not part of the agreement Verizon had when taking over this industry. Everything was to remain as is, per Verizon. If you have a complaint, contact Verizon at their corporate office by phone or fax. Call 1-212-395-1000 or fax 1-212-517-1897. OATH was put in place as a go-between since Verizon is a wholly-owned subsidiary. Good luck finding the parent company. Please post if you do.
Thomas E. Colclasure commented
This repetitive answer from Support to just re-train the Spam filter by using the Not Spam button is not effective. I have done this over and over and still some emails from particular addresses get blocked. I have had to change my usual email procedure from checking not only my preferred Inbox in Outlook, to additionally checking the AOL inbox by logging in to AOL through a browser and checking the Spam there. Invariably, I find emails from addresses that I have previously marked as Not Spam in the Spam folder. This is a big pain. I also understand that this may be by design in order to get my eyeballs on the AOL Home page. I would much prefer to be able to just turn the AOL Spam filter OFF.
Wayne Robey commented
The loss of the option to turn off the spam filter (spam filtering started without notice) caused me to loose valuable mail (for example ordered expensive item that was not my first choice because first choice vender's mail was lost to spam) and now it is a big nuisance to have two inboxes and I have missed sales of short duration as a result.
M Bono commented
My spam folder has been inundated with webservice@*.* and info@*.* emails over the last few weeks. If I have 40 of these on a given day, they're coming from 40 different domains. The ability to block partial addresses (without the domain) is a necessity. In the interim, I'll continue migrating 25+ years of email subscriptions to Gmail.
Good emails are continuously going into my spam folder. Please bring back the option to TURN OFF the spam filter entirely. It is useless and classifying very important emails as spam even if they are in my contact book.
I want to eliminate all emails starting with webservice@ from my spam folder all at once. I receive 40-60 webservice@ items in my spam folder daily. I want them stopped.
I never had this problem until several months ago.
I am getting 25 spam or more from some url that starts with webservice@ after the @ sign it varies. It is getting worse every day. I added a filter that if webservice in the name it was supposed to send straight to trash but that has not worked. I tried entering webservice@* in spam settings but thtat did nothing. I find AoL has little help to let you set something to block
I have entered TWO (2) full 8 1/2-11 pages of addresses to block many with multi entries !!!!! They STILL keep coming in????????????????? 20-30 a day.
FIX THE **** PROGRAM !!!!!!
31 of 48 emails in the spam box has the same beginning of the email address, e.g., webservice@ followed by a different name, such as:
A simple fix, should you care to do it, would be to allow blocking "webservice@" because there is a cottage industry showing people how to generate $ from the AOL community, only changing the last part of the address.
None of these email addresses can go into the Spam Filter, and I truly get that your aim is to push people into getting out of the Free Email on AOL so you can charge for more effective spam filtering.
My conclusion is your MBA's don't care about the inconvenience to a significant portion of your users, and are generating a tsunami of disgust at your platform. I've been with you since the days of my Apple II Plus, and even I am looking for an email platform that will replace AOL.
Do I think you'll do something to stop the proliferation of spam? No, I don't.
One last thing, I'd add my email address to this comment, if it weren't likely to add to my spam.