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report malware

Do we have a way of reporting spam/malware to you (and then, hopefully, you do something about it)? For example, I've gotten two messages today, telling me that my email is going to be canclled or whatever, and these messages are apparently coming from other AOL accounts.

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Responded  ·  AdminProduct Support (Product Support, AOL) responded  · 

Hello there, 


If a user is abusing our system to send mail, we're definitely interested. Please mark these emails as spam, it will generate a report that goes to a team focused on such experiences can review and take the appropriate action. For security reasons, they'll be limited in the information they can share back, however, we're dedicated to ensuring our users don't abuse our system. 


If an AOL user is sending you spam/scam emails, you can report it here: https://help.aol.com/articles/report-abuse-or-spam-on-aol


Additionally, here's how to recognize official AOL emails: https://help.aol.com/articles/identify-legitimate-aol-websites-requests-and-communications


Thank you!

AOL Mail team


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  • Anonymous commented  ·   ·  Report

    I am receiving a number of emails claiming to be from AOL saying my account is about to expire. I assume they are bogus but why isn't anything being done to stop them?

  • Anonymous commented  ·   ·  Report

    Please have this site removed from all e mails---PLEASE

  • Anonymous commented  ·   ·  Report

    I had a spam e-mail saying I will be cut off and I went to the sign, but I had to sign in first, not sure it was genuine

  • Pat commented  ·   ·  Report

    Cant you stop the endless messages that seem to come from AOL users saying my account is being closed, that I have requested it to be closed, that I need to agree ro some new rule etc. I currently dismiss all these messages as spam and hope I am doing the right thing!!

  • jan commented  ·   ·  Report

    got 10 spam email messges from same person tell me how to block that person

  • Anonymous commented  ·   ·  Report

    I have received more than one email regarding Oath and one in particularly is highly offensive. You need to see this. I cannot find a contact email address for Customer Services to forward it to.

  • Sandra J Mitsler commented  ·   ·  Report

    I currently have two emails in my SPAM folder, which I have NOT opened, but they look pretty scary. It's bad enough you put non-spam stuff from places I have received email from previously, but these two should NEVER have ended up in my email at all.

    From "Your Secret Life"...what part I can read:

    "Hello! I an a member of an international hacker group. As you could probably have guessed your account route... was hacked...".

    The second one:

    "Hi dear user of verizon.net We have installed one RAT software into you device. For this moment your email your email account is hacked. (see on <fro...)".

    What is going on and why were these allowed anywhere near, let alone "in" my email? Thank you...

  • Anonymous commented  ·   ·  Report

    I received a email from Bud Rosenthal, AOL Security Group . Stating my billing was declined by my bank and to update my information . ha ha I didn't just fall of the turnip truck yesterday. you might want to look in to this. PLEASE!!!!!!! Thank you

  • Anonymous commented  ·   ·  Report

    How can we check these are genuine

  • Rachel commented  ·   ·  Report

    cea.lee (**************) is using Aol to promote a fraudulent ad for a house they do not own.

  • Anonymous commented  ·   ·  Report

    I keep getting e-mails from a company that using a friend of mine, what should I do.
    Thank you
    Lloyd ******

  • Anonymous commented  ·   ·  Report

    Starting today, lots of nudes showing up. Yuck.

  • Stefan commented  ·   ·  Report

    I have received an odd E Mail that seems to be suggesting I've applied for a new AOL account, when I definitely haven't. I have a screenshot of the opened E Mail. This could easily be a security breach of some kind, or an attempt at bypassing security. I'd like you to see the E Mail, as it looked when opened, but there is no facility to do this, here. What should I do?

  • Gabriela commented  ·   ·  Report

    Received message in SPAM that my account will be closed. I didn't open it, however, am wondering if this notification truly came from AOL and if so, why my account would be closed.

  • Anonymous commented  ·   ·  Report

    Today I received a "fishing" email. Unfortunately, I clicked on a link inside the email supposedly addressed to LTD Commodities regarding a PayPal withdrawal. I called LTD Commodities, and their Rep informed me that there had been other reports. I was told to forward the email to spoof@paypal.com, delete the email, delete the delete, change my passwords and to report this incident to AOL. Question: How /where do I report to AOL? AOL needs a "fishing" Help Category.

  • Anonymous commented  ·   ·  Report

    Why do some emails have an unsubscribe option that doesn't work?

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