How can we improve AOL Mail?

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post a visible link to password on every page on the Left column

I lose time trying to re-learn how to change the password, why do you hide every feature, one has to lose so much time opening different links to figure how to do a simple change of password...will you ever grow up....? You are over 25, behaving like 6 years old....

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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Support Request  ·  AdminProduct Support (Product Support, AOL) responded  · 

We have an article to help! Be sure to check out: https://help.aol.com/articles/account-management-managing-your-aol-password

You can contact our phone support representatives at the following number: 800-300-5017, 24/7. They will be more than happy to help you reset your password.

As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum.

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189 comments

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  • Tracy Harper commented  ·   ·  Flag as inappropriate

    Just changed my password on laptop due to recent worldwide email hack and chose 2-step verification but my phone won't accept the new password and message says "Make sure to enter your app-specific password or check with your email provider about your app-specific password. WTH?

  • Anonymous commented  ·   ·  Flag as inappropriate

    YOU WILL NOTICE I AM USING ALL CAPITAL LETTERS WHICH MEANS I AM UPSET AND WANT YOU TO KNOW IT.

  • ROBERT N HUBBY JR. commented  ·   ·  Flag as inappropriate

    I have a master email address and some sub email addresses. I can't open one of my sub email addresses because of an outdated phone number listing. I need to have a space to insert a new phone number to receive a verification code to move beyond the outdated phone number listing to get my email. from one of my sub account addresses. The other possibility is to add a space for a verification to be sent to another email address. Your verification process needs these features to keep current with Aol customers needs. Could you please email me a code verification so that my sub email account can be logged into, instead of being blocked because of outdated information. Thank you very kindly. I look forward to using my sub email account soon. Thank you very much for all of your help!! By the way, my master email account is still in active use and there should be no reason for blocking any of my sub email accounts that are associated with it. I have been an Aol customer for years and I feel that all of my sub email accounts should be fully functional. Have a wonderful day!!

  • Anonymous commented  ·   ·  Flag as inappropriate

    I can't find how to create a new email address or how to change my password. It should NOT be this difficult!

  • Anonymous commented  ·   ·  Flag as inappropriate

    I am tired of trying to log in just to get a message saying my password
    is wrong . It is not wrong and I do't want to be asked for my phone
    number . My phone number is none of your business .

  • Clair Shaffer commented  ·   ·  Flag as inappropriate

    keep forgetting my password. i have an app to remember them it would help if i could view my password when i am on the website, instead of always making a new one.

  • Anonymous commented  ·   ·  Flag as inappropriate

    At least allow me the option to keep my old PW. I have enough things to do other than go into all of my devices and change the PW...

  • Isabel Lynn Etkind commented  ·   ·  Flag as inappropriate

    The code has been sent a dozen times and I cannot get back to the area where the code is entered. Provide a link to return in the code e-mail. Iam disabled and I may never get back in because it takes a while to get the code and it keeps expiring before I can enter it. I have vision issues

  • Anonymous commented  ·   ·  Flag as inappropriate

    Instead of some ******* code that you have to put in to access your mail, how about doing what most sites do in asking questions that only that the person would know who has the email account as some people are no longer at their number that you sent the code to. I can't see my email because your stupid *** code to get in.

  • Josemar Ronald Nunes commented  ·   ·  Flag as inappropriate

    You're blocking my mail, director or manager sun of the *****... Why the ********'re blocking my mail? What I did to you, *****...I was trying to access my email and I'm blocked... Sun of the *****...

  • Anonymous commented  ·   ·  Flag as inappropriate

    Seems like everytime I change password it changes for some reason. I always have to go to forgot password to get logged in.

  • Dane Gjesdal commented  ·   ·  Flag as inappropriate

    I can't tell you how angry I am at having to change my password- because you guys want to make sure my account is secure (BULL) - I can take care of myself. Then you ask a question that has no - "NO" option in dealing with this changing my password. Freaking leave me alone about my password. Your answer, believe me, will not suffice.

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