I cannot open attachment files in my emails
Why can I not open files attached to my emails. I have rebooted. I have the software to open files. Click and nothing happens. I have to forward to another email address to open. Frustrated.
Please try our 3 troubleshooting solutions:
1) Refresh your browser window
2) Clear Browser Cache
If step 1 does not help, please try clearing your browser history, cookies and cache. In many cases, you can use the following handy shortcuts:
- Ctrl-Shift-Delete (Windows)
- Command-Shift-Delete (Mac)
For detailed instructions, please visit this help article and choose your browser:
How to clear cookies, cache, history, and footprints in your browser: http://aol.it/1KTJUg6
**Please uncheck all items except those related to web browser cache, history, and cookies. If you do not uncheck passwords, this step will clear any passwords stored in your browser, so you may be prompted to login to sites which previously kept you logged in automatically.
3) Try a different Browser
If steps 1 and 2 do not resolve the issue, please try using a different browser — for example, if you are using Firefox, please try Chrome or Internet Explorer.
If you encounter the same issue again, please contact the Customer Support team at firstname.lastname@example.org.
42 commentsComments are closed
KAREN HARTMAN commented
I have to save any attachment I receive to get it to open ! How can I delete this feature?
Jim Sizemore commented
I can only open one attachment. After which I then have to close e mail re open email to be able to open another attachment.
DANIEL BOROWIEC commented
Beginning June 9th I cannot open attachments. I need to forward the email to my gmail account to open the attachment
GARY HERMES commented
I can't open mind either
DENNIS PAUL commented
I have the same problem. PDF,JPEG, etc. None of them will open
Joe H. commented
All of a sudden I cannot open attachments. Joe
Mike Zonta commented
I would like to get same images on aol as I do on my gmail account.
why can't open my attachments to download from emails? what is going on ??
Francisco Javier commented
I cannot open Attachments, except on Basic Version. What do I need to do in order to be able to open attachment in Standard version ?
Enable the ability to open attachments to emails.
With updating to MAC OS 10.15.3 attachments no longer download or open. MAC OS 10.15.3 on another computer continues operating correctly.
When using AOL Webmail with Safari 13.1, attachments are not downloadable... please fix ASAP. Thanks!
Larry Coleman commented
Each time I try to download an Excel file sent to me in an email, I can't open it. I get a message saying to search for applications to open it. Using the same laptop, I can forward the email to an Outlook email address and have no problems opening the attached excel file.
your site is NOT showing pix I email to myself .PLEASE FIX T HIS MESS! CAUSING TROUBLE FOR ME..
Batja Cates commented
allow us to open attachments in email without them automatically being filed somewhere we have to find them
Andrea Long commented
Something in the software has changed. When I click on an attachment to download it, it spins and tries to download it but never does. What the heck happened? I have looked online for solutions but none have worked.
Charles Whitehead commented
The ability to open attached PDF docs has stopped working. Please fix it
Michael Seymour commented
I do not know what happened but something changed. Once I had pics come up fine in my email but now not always. Maybe this is something that should be looked at and corrected.
Allow subscribers to download attachments. This used to be possible but is now disabled.
I can not access attachments. It has been so for a long time. I have to resort to other email services in order to receive anything attached. And I have to contact senders and ask them to resend. What is going on - any idea?