I cannot open attachment files in my emails
Why can I not open files attached to my emails. I have rebooted. I have the software to open files. Click and nothing happens. I have to forward to another email address to open. Frustrated.
Please try our 3 troubleshooting solutions:
1) Refresh your browser window
2) Clear Browser Cache
If step 1 does not help, please try clearing your browser history, cookies and cache. In many cases, you can use the following handy shortcuts:
- Ctrl-Shift-Delete (Windows)
- Command-Shift-Delete (Mac)
For detailed instructions, please visit this help article and choose your browser:
How to clear cookies, cache, history, and footprints in your browser: http://aol.it/1KTJUg6
**Please uncheck all items except those related to web browser cache, history, and cookies. If you do not uncheck passwords, this step will clear any passwords stored in your browser, so you may be prompted to login to sites which previously kept you logged in automatically.
3) Try a different Browser
If steps 1 and 2 do not resolve the issue, please try using a different browser — for example, if you are using Firefox, please try Chrome or Internet Explorer.
If you encounter the same issue again, please contact the Customer Support team at firstname.lastname@example.org.
42 commentsComments are closed
Karin Filijan commented
How about helping me find out why I can't download attachments? The download is always "stopped". Never had this problem before. How to fix? There is nothing in the help menu that refers to this.
Don balaban commented
Go back to old Aol format. New one unable to use or open up attachments way to slow
download pdf's why cant I do it aol thinks about it then forgets about it is there a setting I need to change I used to be able to download anything now nothing
Ora Melamed commented
Hi. Lately, I have a new problems with attachments with my AOL emails. I cannot download my attachments unless I start a new session of AOL. In other words - if I have an existing session of AOL and am trying to download an attachment from an email - the attachment will NOT download. When I start a new session - it does...
Moreover - even when I open a new session I can only download ONE attachment. If I have more than one attachments - I need to open a new session for each of them.
For years, I have been unable to make use of attached files. It is not just that I can not choose to open one, but also that I can not download one, they are completely inaccessible. Did I miss something, is there a way? If not, AOL mail can be improved for me by restoring this functionality.
All of a sudden I am unable to open any attachments sent to me on my Verizon.net e-mail address. I have to open AOL in goggle to open the attachment. Why can I not open in internet explorer any more?????
I use to get pictures I sent to my aol.com email. I am not getting
them now. Why?
Your website mail service does not properly recognize the file type for ".pdf" documents and will not allow them to be opened, nor saved with the appropriate file type. This is a new problem after your recent updates to your software. I've tried both Chrome and Microsoft Edge browsers and the same problem occurs. If I use Desktop Gold, things are fine. The browser mail service needs to be fixed.
I have not been able to open attachments for several weeks. I submitted a 'Help' request, then followed the steps given to no avail. the 'Helper' finally said it was my browser. I forwarded an e-mail received on my aol account with an attachment to another e-mail provider address, and, it opened. It does not appear that my issue is with the browser, but something that has changed in the aol account. The 'Helper' stopped responding, leaving me with an e-mail account that does not function. Having been with aol for many years, I am taken back by the very poor handling of my issue.
Jerry Mills commented
I cannot open any pdf files from email in AOL, why. I normally have to send to my gmail account and open the pdf files there.
why can't I open my attachments in my e-mail?
Are you screening what I can and cannot open on this platform. I'm certainly not opening anything as gross as some of the junk I've seen here. This has been going on for a year now it's time to fix it or better yet tell me I am not welcome on this email platform.
Cannot download or upload attachment to email
I have not been able to open .pdf files in Aol.com mail for some 3-4 months. Any ideas why? I do have a VPN BUT irrespective of whether this is on of off the result is the same - can't access .pdf attachements.
I can't open pdf's sent to me in emails using Firefox and AOL Mail. How do I correct this problem???
I am unable to download attachments from my AOL account. I have to send the emails to another account in order to download and print.
Julie Toole commented
I already complained about not being able to open attachments and was sent an email saying that it was fixed. It is not fixed. I still can't open attachments.
Please put back the ability of clicking on a hyperlink in an email so I can go to that site. This used to work great in aol.com
I cannot open e-mail attachments! AARRRGGGHH!!
this is ridiculous.. aol opens up BUT I CANT OPEN ANY **** EMAILS