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What causes some legitimate email to go directly to "Deleted Mail?"

What causes some legitimate email to go directly to "Deleted Mail?"

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Tim Boyd shared this idea  ·   ·  Report…  ·  Admin →
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Responded  ·  AdminProduct Support (Other- Product Support, AOL) responded  · 

In most cases, this problem is caused by the incoming mail filters on your account. To verify your incoming mail filters, please go to mail.aol.com using a desktop computer, and click on Options on the top right, then Mail Settings, and finally Filter Settings on the left side of the page.

On the Filter Settings page, review the filters that are set up to move your incoming emails to the trash folder, then edit or delete them, in order to receive your emails in your Inbox.

As an alternative, you can configure your account using IMAP rather than POP, by following the steps from this help article: https://help.aol.com/articles/verizon-move-to-aol-mail-setting-up-your-new-aol-account-in-a-third-party-email-program-or-mobile-device-imap

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  • Bill Bevers commented  ·   ·  Report

    Under the OPTIONS pulldown, there is no option to select incoming email to go to NEW EMAIL. My emails are being automatically routed to TRASH, which I never selected.

  • Jo commented  ·   ·  Report

    Prefer the ability to dump the trash at my choosing, instead of automatically at logging out. I have two accounts, one lets me choose when and other is automatic. Is there a way to make them both the same....at my choosing

  • CLARA DOVE commented  ·   ·  Report

    All of my emails are being received into trash instead of my inbox....please help... Do not have any filters set either.

  • mary McLelllan commented  ·   ·  Report

    the moving oif current email seems to happen when deleting several emails at one time

  • Anonymous commented  ·   ·  Report

    Why is it that e-mails that were deleted in May suddenly reappear in my trash bin. Is this something new aol is trying out?

  • alex commented  ·   ·  Report

    I have used AOL mail for a very long time. But recently, I got two very important JOB interview emails, directly goes to Trash, I got no notification at all. And of course, I missed the job. May be not by your wish, but I think you guys just changed my life. Since this is a free email service, I don't want any compensate, but I think I deserve a official statement. This is the two very emails address, date and domain name, I just found them in the Trash yesterday:
    Fri, Mar 1, 2019 10:05 am
    ********@mail.axol.jp
    Wed, Feb 20, 2019 6:37 pm
    ********@ap-net.co.jp
    I really really need an answer to this. At least you guys have to do a research for me.

  • Anonymous commented  ·   ·  Report

    What has happened to the Management of my emails in the various Folders. My emails are going to all the wrong folders.

  • Anonymous commented  ·   ·  Report

    I cannot receive my emails to my own Outlook inbox, when I CC myself-AOL puts it in trash

  • r bein commented  ·   ·  Report

    There should be an easy way to allow all emails to show up in the inbox. Your server algorithms are apparently filtering out legitimate emails without my approval.

  • Anonymous commented  ·   ·  Report

    Please stop putting my "new" mail directly into "trash".

  • Anonymous commented  ·   ·  Report

    My NEW mail is going into my RECENTLY DELETED file.

  • Steve Day commented  ·   ·  Report

    Get the Not Spam system working to prevent important emails not going into Spam!

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