How can we improve AOL Mail?

Need to be able to TURN OFF the SPAM filter. If no addresses are flagged, ALL should be allowed thru!

Need to be able to TURN OFF the spam filter. If no addresses are flagged, ALL should be allowed thru! "Teaching my spam filter" is a truly silly idea, highly impractical!

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    Gail shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    22 comments

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      • Robert Juhasz commented  ·   ·  Flag as inappropriate

        I agree with all the previous comments. I also do not want any mail blocked unless I ask to have it blocked. I am missing important mail that is not even on my blocked list.

      • Richard Cohen commented  ·   ·  Flag as inappropriate

        I agree. I started on Verizon and was transferred to AOL. I use Apple Mail on my Mac and never want to visit AOL for email. Every so often AOL blocks an important email and I often don't figure it out for days.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I too need to be able to turn off spam filtering. All my mail is relayed to Gmail which has its own spam filtering. I do not go to AOL to get my mail. Period.

      • John Sadowsky commented  ·   ·  Flag as inappropriate

        This is absolutely required!! You have designated as spam emails confirming hotel reservations, sending codes to update passwords, important information from my insurance, and heaven knows what else! I use a phone app (Android) to check email. It only retrieves from the in box and not the spam folder. I don't know if I lost important emails because you empty the spam folder after 2 months.
        This was never a with Verizon and I was forced to switch to you when they ended their service.
        You know, some of us are bright enough to delete unwanted emails without the need for your automatic (and erroneous) spam detection.
        Please make spam filtering an option that we can opt out of. Please!!

      • Anonymous commented  ·   ·  Flag as inappropriate

        This is absolutely required!! You have designated as spam emails confirming hotel reservations, sending codes to update passwords, important information from my insurance, and heaven knows what else! I use a phone app (Android) to check email. It only retrieves from the in box and not the spam folder. I don't know if I lost important emails because you empty the spam folder after 2 months.
        This was never a with Verizon and I was forced to switch to you when they ended their service.
        You know, some of us are bright enough to delete unwanted emails without the need for your automatic (and erroneous) spam detection.
        Please make spam filtering an option that we can opt out of. Please!!

      • Anonymous commented  ·   ·  Flag as inappropriate

        Need option for spam filter to be turned off or I will have to switch providers

      • Anonymous commented  ·   ·  Flag as inappropriate

        AOL spam has been capturing too many valid emails. There used to be a way to turn the AOL spam filter off but now there is no option to do this. I filter my spam on my pop client so there is no need for AOL doing it for me especially when they are catching way to many valid emails. This seems to be a fairly recent change, and it has nearly cost me business by capturing emails.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I now find myself now having to check spam for my emails! We need to be able to filter spam for ourselves. This is so inconvenient. Why even have a spam folder if you have to scroll through it to find your email?

      • Anonymous commented  ·   ·  Flag as inappropriate

        At one time I could turn off the spam filter. I use pop to get my email and I filter it there. So I want all mail to be delivered. I want to disable the spam filter. I also know someone who can still turn there's off at the aol mail web interface yet others like myself can not. Please fix your mail software and let folks turn off automatic spam collection.

      • GiveMeVZmailBack commented  ·   ·  Flag as inappropriate

        To have AOL work support of this issue, I had to sign up for a $9.99/mo service that I need none of. Their developers have no idea how customers use the technology. They presume that everyone uses an AOL app and would be able to see what went to the SPAM folder.

        After hours on the phone, I had my suspicions confirmed. They have a SPAM filtering system based on what others mark as SPAM. Once that happens the number of people saying the addresses are OK has to exceed some threshold. This not limited to political emails. I had it happen on my financial account notices and get this, emails from AOL support.

        This feature is a must have for those of us using their own email application which has no visibility to the SPAM folder. My recommendation to support was to add a check box on the SPAM filtering options, which disables SPAM filtering for your account. If they wanted to, they could even show the SPAM folder in grayed out or put "Disabled" in small text below it.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Yes, Please. I use my own software on my pc. I DO NOT WANT YOU TO FILTER SPAM. I am missing important emails. You used to have a setting to not filter spam. GIVE IT BACK.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I don't need AOL to tell me what is and isn't spam. Stop sending messages you don't want me to have to a spam folder. Send all my mail to my inbox.

      • William Jacques commented  ·   ·  Flag as inappropriate

        Knock off sending all my political emails to spam. I know that AOL is a leftist company but many of us don't believe in the your socialist views. Be fair and stop this type of censorship. It just makes you company look like losers.

      • Anon commented  ·   ·  Flag as inappropriate

        I completely agree with this request. I do not want any mail blocked. And on the wild chance that someday I do want mail blocked, I want to tell you what to block... I do not want you to block mail using whatever screwy algorithm you've concocted. You currently send very important emails into my spam folder against my wishes.

        I use Outlook as I e-mail client. I have my own filters and spam setting on Outlook that keep unwanted e-mail from my in box. Recently I discovered that AOL was sending valid e-mails to the AOL spam folder.

        I want the option to turn it off completely

      • Bill commented  ·   ·  Flag as inappropriate

        I use Outlook as I e-mail client. I use AOL ****-mail if I am on another computer not my own. All my contacts are on Outlook. I do not keep any contacts on AOL ****-mail. I have my own filters and spam setting on Outlook that keep unwanted e-mail from my in box. Recently I discovered that AOL was sending valid e-mails to the AOL spam folder on ****-mail. The only other time I use AOL ****-mail is when I have a problem with Outlook not getting e-mails delivered to it. I want to TURN OFF THE AOL ****-MAIL SPAM FILTER

      • William Jacques commented  ·   ·  Flag as inappropriate

        Quit sending the political emails I receive to spam. Really, knock it off as a lot of us are not Democrat Socialist.

      • Mitch Gilberg commented  ·   ·  Flag as inappropriate

        This is getting worse. Not only is it impossible to turn off the spam filter, its "learning algorithm" is terrible. There are some specific senders that are continuously sent to spam even though I continue to tell the computer they are not spam. Please, quit this nonsense!

      • Anonymous commented  ·   ·  Flag as inappropriate

        Agree. Your spam filter isn;t very good. I would rather just delete the ones I don;t want.

        I want the option to turn it off completely

      • Robert Flipse commented  ·   ·  Flag as inappropriate

        I also agree with this request. I hate having to go through your spam folder daily to make sure that I get all the e-mails that I'm interested in.

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