Links don't work in Chrome- try number 3. Please stop closing these out without discussion.
I tried your latest suggestion, and again, that does not work. Popups are not blocked, but this is still not functioning. There is a problem with the code for the AOL mail tool that is not compatible with a standards based browser like Chrome. Your team needs to test in more than just Internet Explorer for functionality. I have identified the code that has an issue below. This needs passed along to a developer who can review the problem code, implement a change and test it for functionality, as this issue is likely affecting tens of thousands of AOL and Verizon customers. Please stop just closing the issues out without providing a chance to dialog. This is a bug that needs fixed in your tool and DOES NOT work with any of the cookie cutter tests you're suggesting- I've already tried most of them to help our customers be able to receive these emails in a functional way.
Links in emails don't work in Chrome. I tried your suggestion, and it did not work. I also tried contacting customer service and they gave me a canned, cut and paste answer. NOT HELPFUL. Can you escalate me to someone who helps code your solution that can help the 10,000+ customers who have AOL email addresses that are affected by this issue please?
Original text:
Links don't work in Chrome
When we open emails in our Chrome browser, none of the links work- there seems to be a layer that gets superimposed over the email that blocks any clicks, despite me having the disable links from unknown senders setting turned OFF in my account.
The same exact email will open fine in Internet Explorer though, so it is something to do with Chrome and the AOL mail service.
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Anonymous shared this idea · Mar 7, 2019 · Flag idea as inappropriate…
SUPPORT REQUEST ·
ADMIN
Product Support (Product Support, AOL) responded · Mar 7, 2019
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
If you encounter the same issue again, please contact the Customer Support team at aolmailquestions@aol.com.
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Anonymous shared this idea · Mar 7, 2019 · Delete…
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Product Support (Product Support, AOL) responded · Mar 7, 2019
In order to resolve the issue, you will need to click on the pop-up blocker icon at the end of the address box, and select ‘Always allow pop-ups and redirects from https://mail.aol.com’;, then click on ‘Done’. In case you do not see the pop-up blocker icon at the end of the address box, first try to open a link from an email, and the icon should show up.
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Anonymous commented · Delete…
Here is what I sent to the customer service address you provided, along with screenshots detailing the issue being faced and how it could be fixed by removing a portion of the code that your tool renders with the email:
Hi, we have been experiencing a problem with emails going to Verizon email addresses and AOL email addresses where in Chrome those emails have all their links disabled. Basically, your service superimposes a DIV over the email that blocks the emails from being clicked, despite having the setting for blocking links on unknown senders set to OFF. We would like a solution to fix this issue, as it prevents our customers from interacting with the emails, and even from being able to unsubscribe since ALL links are being disabled, including text links in the body. Here is a screenshot of an email where you can see that the links are not working
Here is the DIV that seems to be causing the issue- see how the element covers the entire window?
<div class="inlineCompose_bar" data-dojo-attach-point="inlineComposeBar" style="display: block; position: relative;">
<span class="inlineCompose_barButton" data-dojo-attach-event="onclick:inlineReply, onMouseDown: saveSelection" title="Reply">
<svg class="inlineCompose_barBtnIcon"><use xlink:href="#iconReply"></use></svg>
<span class="inlineCompose_barBtnLabel">Reply</span>
</span>
<span class="inlineCompose_barButton" data-dojo-attach-event="onclick:inlineReplyAll, onMouseDown: saveSelection" title="Reply All">
<svg class="inlineCompose_barBtnIcon"><use xlink:href="#iconReplyAll"></use></svg>
<span class="inlineCompose_barBtnLabel">Reply All</span>
</span>
<span class="inlineCompose_barButton" data-dojo-attach-event="onclick:inlineForward, onMouseDown: saveSelection" title="Forward">
<svg class="inlineCompose_barBtnIcon"><use xlink:href="#iconForward"></use></svg>
<span class="inlineCompose_barBtnLabel">Forward</span>
</span>
</div>
Here is with that code removed- all the functions at the top still work (reply, reply all, etc.) and now, so do the links in the email:
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In case you are using an ad-blocker, pause it for the AOL Mail page. If this is not the case, go to the Google Chrome menu (three horizontal dots on the top right), select More tools then Extensions, and disable the extensions one by one, and check if the problem persists.
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Anonymous
commented
Also, does not work in Opera.....
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Anonymous
commented
New note.... this also does not work in Firefox.