Stop closing comments when AOL's proposed solution doesn't work
I am having problems with that ReCaptcha-Prove-You're-Not-A-Robot pseudosecurity , just like a lot of other users. So one of us complained, on Nov 21, 2018, and several others provided comments indicating related problems. Then AOL gave us all a link to a page to something about "What to do if you're having problems proving you're not a robot", which had some obvious suggestions, but didn't actually address my problem or some of the other users'. But now AOL has closed the comments, and so those of us still having the problem have to start a new thread. You know, since AOL's search engine for finding existing complaints about a problem doesn't work, and we typically have to read all 200 or 300 subject lines to find anything relevant, it would be nice not to have to start a new thread unless the problem actually hasn't been seen before. If you think the comments can be closed because your piddly half-solution probably did the trick (which it most assuredly did NOT), you are pushing us to create more threads, which will just make it take longer for us to find help. What would the problem be with just always keeping the comments open, anyway? Isn't there an automatic notification to AOL when a comment gets posted? How would closing the comments save anyone any labor? I know it's costing me more. Finally, just get rid of the ** ReCaptcha-Prove-You're-Not-A-Robot nonsense. It doesn't work and it keeps me from getting to my E-mail. !
Karen Peters commented
Yesterday I was finally able to get into my E-mail, getting through the ReCaptcha process, but it was a different ReCaptcha! The one that had been giving me such problems required me to click boxes in the corners of pictures of bicycles, but the new one had me click on the pictures themselves. It also asked me to click a box next to the words "I am not a robot" before giving me the pictures of bicycles (traffic lights, in this case). I doubt the new ReCaptcha is the old one, fixed - I doubt AOL has even examined this issue. What I am concluding is that if you are having difficulty getting to your E-mail because of a malfunctioning ReCaptcha, you should just keep trying - maybe eventually you will get this version that works.
Brian Carlson commented
I'm having that same problem other users have indicated - I paste in the security code, but the Continue button (which isn't place correctly on the page) won't press. Other AOL solutions have been to send an E-mail to AOL, but if I can't get into my E-mail (the ReCaptcha comes between username and password in the login process), how can I send an E-mail? What is the purpose of the ReCaptcha, anyway? None of the concerns in the AOL explanation for why it is used is true in my case. Just get rid of it. Another shiny bauble AOL is using to make its E-mail harder to use.
Phil Bennett commented
I am having the same problem as Brad Russell. The ReCaptcha loads the images and the box for pasting the code AFTER the CONTINUE button, but that leaves the CONTINUE button covering the top three images. So when I mouse over the CONTINUE button to press it, I get that "invalid choice" indicator, and there is no way to get past the ReCaptcha to my E-mail. Definitely get rid of the "Prove You're Not A Robot" step. Like others have said, it doesn't work and is just an obstacle.
Brad Russell commented
Hear, hear! I am having the same problem (I think - if there aren't multiple such problems) with that silly "Prove you're not a robot" ReCaptcha. The "Continue" button doesn't display at the bottom of the page, where it usually should be, but instead is pasted right over the top three pictures (which also makes it difficult to tell whether there are bicycles in those three pictures). When I successfully mark the pictures with bicycles and hit "Verify", it gives me a 200- or 300-character security code, which I paste into the correct field, but when I mouse over "Continue", my mouse pointer turns into the red "prohibited" symbol (like on a "No U-Turn" sign). I thought it might be my browser, but Opera does the same. By the way, I am using the most recent (or second-most recent) version of Firefox, which AOL's help page says is not having any issues. Well, I guess it's having one, now! I agree - the solution to all of this is just to get rid of the "Prove you're not a robot" ReCaptcha. Clearly it doesn't work - none of the things AOL Help indicated would prompt it is true in my case - and it simply obstructs my E-mail access. Sheesh, indeed!