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On your "NEW" AOL android app update, when I open my mail, half of my "folders" that I save emails to are missing. They are there in my AOL GOLD Desktop but missing on the cell phone's version of AOL. If traveling, I often don't carry my laptop as I can access my email on my phone ... or so I thought. Whatever you did to "IMPROVE" the AOL app DOESN'T WORK and I HATE IT. Why on earth would you change something that works and replace it with something difficult to use for email and have missing folders??? Please either FIX the problem or GIVE US BACK THE OLD VERSION ON THE PHONE APP.

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JAMES AND SANDEE PORTENGA shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • ROBERT A BELTZNER commented  ·   ·  Flag as inappropriate

    why can i only access my email from your app all my settings are correct according to YOU since aol took over from verizon it has been one pain in the butt.!

  • A DEMARCO commented  ·   ·  Flag as inappropriate

    The android AOL app is driving me nuts. Why doesn't it update my e-mails? I have to go to my computer to get more recent ones. Seems to defeat the purpose of the app. It also amazes me that, with so many complaints, AOL has not fixed this app.

  • Dana Curtis commented  ·   ·  Flag as inappropriate

    I have two email boxes on AOL, one for private use and the other for business. Now I can only open one email on my phone. Strangely, the same one won't open on my computer BUT the other one will.
    WTF has AOL done ? I have spent the ENTIRE DAY trying to figure it out. A total disaster !!

  • Jama Upperman commented  ·   ·  Flag as inappropriate

    I agree with what everyone says about this ugly update - it sticks - no one can manage their own emails - you made a mistake on this one

  • THOMAS GALLIGAN commented  ·   ·  Flag as inappropriate

    just the worst. if i weren't so old and have been with AOL for such a long time, I'd move on to a new service. it continually sends a note "OPPS-please sign back in....and I just discovered i DON'T HAVE TOO"! But beyond that I lose things that I never deleted, it keeps telling me I'm not signed in!....it goes on and on with issues. EVEN HERE, I HAVE TO SIGN IN TO SEND THIS NOTE, WHICH I DID, AND IS NEVER IS FIXED. IT REALLY IS A JOKE. I'll sign in for the 3rd time! I give up....

  • John Dettinger commented  ·   ·  Flag as inappropriate

    I HATE this app. I have it on my phone, there is no way to delete e-mails other than to go into them one by one. Announcing that you are for real to delete them.

    Hey engineers how's about if you LISTEN to what people are telling you and get out form behind your computer game and do something for a change. Before the people make a change for you.

    If you still dont understand. When you are out of a job due to not doing your job then ask yourself "maybe I should have listened to what others are telling us"!

  • Stephen Ford commented  ·   ·  Flag as inappropriate

    Hi just had a look at the folder problems on here, when we checked my wife's as she had same problem we went into her folders to search for missing ones and found a folder called saved, in this folder it had duplicated all the folders and the missing ones where in there, so open your folders and search saved folder , hope this helps .

  • Martin Schofield commented  ·   ·  Flag as inappropriate

    I can't view many of my saved email folders on my tablet or phone, they are still there on my desktop AOL folders. What are AOL doing whatever it is it doesn't work properly. Shame on Aol get it sorted please.

  • MARTHA VINCENT commented  ·   ·  Flag as inappropriate

    I also don't like the "new" mail service. I want my "old mail" folder back and I don't want you to delete anything for me. I refer back to these mails and want them left until I say it is time to delete. Today the heading of Old Mail had completely disappeared. Leave what was working alone!

  • HASSAN TAHER commented  ·   ·  Flag as inappropriate

    I am really sick with your services, If I was not with AOL for that long, I certainly will move to different other provider. I was patient to give you the time to improve, however you are not for years now. I am paying a monthly membership, why you are still bad provider.

  • TODD PRESTON commented  ·   ·  Flag as inappropriate

    i understand that with updates, sometimes there are "bugs",
    However, with the vast amount of complaints with the new format, for Aol not to address the issue and act like there is no problem in infuriating.
    The fact that they dont care enough to send correspondance with their customers on "how to correct the issue" that are affected says much.
    Aol fix your stuff or expect a mass exodus!!!

  • Phyllis Ann commented  ·   ·  Flag as inappropriate

    I found all of my older folders under the saved mail pull down tab. I'm now in the process of changing all my accounts to my Gmail account. AOL stinks. So done with it.

  • BARBARA ADAMS commented  ·   ·  Flag as inappropriate

    We have five devices and only one of them is picking up emails, this is quite recent and I suppose much be connected to all these other comments. It repeatedly asks for the password, and declares it wrong on our Mac, but it’s mistaken.

  • DON BONNER commented  ·   ·  Flag as inappropriate

    The AOL mail app does not sink with what I've been doing on my computer in the AOL mail site. If I open the app on my I-phone it will download all my mail. If I don't do anything on the app, and later open the mail on my computer, read, delete, save, or whatever and then open the app on my phone at a later time, none of the changes I made on the computer will show on the app. But changes I make on my phone app Will be reflected on the computer mail site. I have started making it a point to only use my phone app when I will be away for an extended period of time. This problem needs to be fixed.

  • JEROME GROSS commented  ·   ·  Flag as inappropriate

    the new AOL Android app is NOT User Friendly -I have lost a majority of my folders. I cannot erase a folder that I posted on the new app thinking that it would sync with the same folder that is on my On Line account. (*&^%$$(&^%$#@>?:"

  • LAURA MACLACHLAN commented  ·   ·  Flag as inappropriate

    My emails keep disappearing on my iPhone! ALL recent "saved" emails are not there. But on my Laptop, they appear. This is very inconvenient and frustrating. I have completely stopped receiving certain value perks emails (i.e..COUPONS, discounts) that I used regularly without blocking nor deleting myself. Please help. Very frustrated customer.

  • JOSEPH BOVA commented  ·   ·  Flag as inappropriate

    On the AOL Android app many of my mail folders are missing. I can't find important information when I need it away from my laptop. FRUSTRATING!!!!!!!! FIX THIS!!

  • CHUCK BOYLE commented  ·   ·  Flag as inappropriate

    Fix the folders issue on the new mobile app or convert back. You have had plenty of time to fix this. I have been an AOL user for 20 years but this could end that relationship as you are costing me time by having to use the mobile app and the computer version whether I would need to or not.
    BRING BACK ALL THE FOLDERS

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