How can we improve AOL Mail?

← AOL Mail

AOL PHONE APP

On your "NEW" AOL android app update, when I open my mail, half of my "folders" that I save emails to are missing. They are there in my AOL GOLD Desktop but missing on the cell phone's version of AOL. If traveling, I often don't carry my laptop as I can access my email on my phone ... or so I thought. Whatever you did to "IMPROVE" the AOL app DOESN'T WORK and I HATE IT. Why on earth would you change something that works and replace it with something difficult to use for email and have missing folders??? Please either FIX the problem or GIVE US BACK THE OLD VERSION ON THE PHONE APP.

1st ranked

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

AOL Unhappy User shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

13 comments

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • DON BONNER commented  ·   ·  Flag as inappropriate

    The AOL mail app does not sink with what I've been doing on my computer in the AOL mail site. If I open the app on my I-phone it will download all my mail. If I don't do anything on the app, and later open the mail on my computer, read, delete, save, or whatever and then open the app on my phone at a later time, none of the changes I made on the computer will show on the app. But changes I make on my phone app Will be reflected on the computer mail site. I have started making it a point to only use my phone app when I will be away for an extended period of time. This problem needs to be fixed.

  • JEROME GROSS commented  ·   ·  Flag as inappropriate

    the new AOL Android app is NOT User Friendly -I have lost a majority of my folders. I cannot erase a folder that I posted on the new app thinking that it would sync with the same folder that is on my On Line account. (*&^%$$(&^%$#@>?:"

  • LAURA MACLACHLAN commented  ·   ·  Flag as inappropriate

    My emails keep disappearing on my iPhone! ALL recent "saved" emails are not there. But on my Laptop, they appear. This is very inconvenient and frustrating. I have completely stopped receiving certain value perks emails (i.e..COUPONS, discounts) that I used regularly without blocking nor deleting myself. Please help. Very frustrated customer.

  • JOSEPH BOVA commented  ·   ·  Flag as inappropriate

    On the AOL Android app many of my mail folders are missing. I can't find important information when I need it away from my laptop. FRUSTRATING!!!!!!!! FIX THIS!!

  • CHUCK BOYLE commented  ·   ·  Flag as inappropriate

    Fix the folders issue on the new mobile app or convert back. You have had plenty of time to fix this. I have been an AOL user for 20 years but this could end that relationship as you are costing me time by having to use the mobile app and the computer version whether I would need to or not.
    BRING BACK ALL THE FOLDERS

  • Lisa Clark commented  ·   ·  Flag as inappropriate

    Why can't I get emails on my iphone? I put in my password and I still don't get my emails. I can get them on my laptop only. what is going on? I keep getting an error message when I try to access them from my iphone

  • SHERYL LEDLIE commented  ·   ·  Flag as inappropriate

    I agree with everyone's comments. The updates are not user friendly and I can't even log into aol on my office computer without "allowing cookies" for the browser. I haven't changed ANYTHING on my computer, tablets or cell phone. I can't log in on my older tablet and haven't tried my newer one yet. For those of us who aren't computer savey it's very stressful. I may change my email account and cancel aol. Not all changes are for the better! To post this comment I had to agree to some user voice. :-( My change may come sooner than later!

  • John p Clements commented  ·   ·  Flag as inappropriate

    It is not 'just' your phone; I can not get e-mails on my IPhones, IPad, or Android phone, yet can get them on my laptop with no problem, though I do get a strange home page occasionally when logging on, which forces me to do a "Control-R." But this problem with phones & IPad is not the problem of Apple or Google; it obviously is a problem with AOL, & no one seems to want to fix it. It has now been a problem for almost six weeks. Like many of your other users, I don't/can't always carry my laptop with me on short trips, & rely on my phone for keeping up with my e-mail msgs. AOL, get off you duff & FIX THIS PROBLEM, or at least tell me how to fix it. Your silence is deafening.

  • WILLIAM DURKIN commented  ·   ·  Flag as inappropriate

    Agree with Pamala on everything and their solution to the folder problem (go to the desktop version and rename the folder) is insane.

  • Pamela Sebastian commented  ·   ·  Flag as inappropriate

    If you really wanted to improve aol for Android, you could have made it possible to access our contacts list, and to make updates to said list. If there's a way to do that now, I cannot find it. When one is traveling with only one's phone, there is no way to enter new people or to change information for current contacts
    As it is you have RUINED something that was working very well. I cannot stand that you no longer show the times emails came in.
    I hate that when I click on the aol icon, you immediately go to news and not to email. I couldn't care less about your news when there are so many much better news sources.
    When I read an email and go to a link inside it, and then want to go back to the email, I want to go directly to the email, and not have to go through news and other steps. Furthermore, I hate that the email often is no longer in new mail. I (bold, underlined) want to decide what to do with an email when I have read it. When things go automatically to old mail it tends to pile up there, and you no longer make it easy to delete big blocks of email. It would be nice to delete blocks of new mail, too, but, agaim, you mo longer make that easy. You require us to delete emails one at a time, which is beyond tedious, and which means I have tens of thousands of "new" emails and god knows how many "old" ones.
    Back to the update. I do not like the appearance if it. I don't want the initials or logos. I want the little squares that allowed me to select them. Besides, the new format takes up more vertical space, meaning that fewer emails show on the screen at a time.
    Why do new emails say they are to "me"? Who else are they going to be to? The only reason to say who it's to is if it's to more than one recipient. Why did you not just leave the "details" to click on?
    The whole thing is so poorly thought out it might as well be a late April Fool's joke. Except that it's still here.
    Every time I use it I find something else to dislike.
    Give me back the days and the exact times the emails come in.
    (And, please, what does it mean to "archive" an email? What's the difference between archiving and putting in "old" mail?)
    Put the choices of what to do with an email back up at the top.

    And DON'T YOU DARE MAKE THE SAME MISTAKE WITH THE APPS FOR iPAD OR DESKTOP

AOL Mail

Categories

Feedback and Knowledge Base

(thinking…)