Problems with instructions on third party app password creation
Received an email regarding the need to change how third party app (such as Apple iPhone mail or Thunderbird) would login to retrieve AOL mail. The instruction suggests the creating of an app password to be used by the third party app. The problem with the instruction (on https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in) is that under Thunderbird step 4 stated "Remove Account" --if you do this you will lose all your previous emails in that box. I have important sensitive business mail I need to preserve so this method won't work for me (i.e. removing account and creating a new one).
Raoul Watson
shared this idea
Hi there,
As we all know, technology is continuing to change and improve. While the connection you have been using may still work and was once the best, a better, more secure option is available. Basic auth is an older authentication method. A more secure authentication method called OAuth2 is now available. To ensure your account remains secure, we are requiring all applications to support OAuth2.
We recommend using the AOL Mail website and AOL email app so we can ensure you’re always using the most secure sign-in technology when accessing your email.
If you prefer to continue accessing your AOL email on your current third-party email application, including the default email application on your mobile phone, please see details below on how to ensure it’s syncing with the latest secure sign-in method: https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in
You can reach out to Thunderbird support to help you with their app’s settings or you can call our support team at 1-800-300-5017 to assist you.
Thank you,
AOL Mail team
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James BOAKES
commented
after +20 years with verizon - I'm gone and don't care any more
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James BOAKES
commented
why is that every time a major Thunderbird revision - AOL.COM email stops?
AOL email customer service stinks; I'm moving all of my account activity to GMAIL