Customer emails continue to go to spam after marked NOT SPAM and App Passowrds not working
since you have upgraded your spam detecting on my emails - the majority of emails that I get are now in spam. I have repeatedly marked them as not spam as instructed by tech support but it continues daily. I have 2 of my email accounts that are used for business and the majority of those emails are associated with a domain name of @Lanterds.com. I need a way to allow those emails to not be marked as spam- some are critical and time sensitive- I should not have to check my spam folder 6- 10 times a day to get me emails. the frustration is becoming more than necessary and I am considering other email options- I pay you and have PAID you for AOL for over 20 years but if you can not offer a solution to allow certian domains I will have to do something else.
In addition to this frustration, my accounting program sends billing invoices out vice email- but for the last year AOl has not allowed it to send. I reached out to tech support 3 months ago and they had me change a setting in account security to allow that program to send with a password created by AOL- I was told I would have no more problems however EACH week for 6 weeks I had to re-enter that program name and get a new password. After 6 weeks , it now says THAT FUNCTION IS NOT AVAILABLE NOW.
How can we fix this issue- NOW!
Recently you may have noticed an increase in email going to the Spam folder for senders using Office 365 and other Microsoft products. We are in the process of addressing this issue and expect it to improve over the next several days. Please keep marking the mail in the Spam folder as “not spam” or “ham” and that will help to correct the issue. Thanks for your patience.
We're very sorry app passwords are currently unavailable for AOL Mail accounts. Rest assured, you can still access your mail from the AOL Mail app or via a web browser. We apologize for any inconvenience this may cause you.
Gregory CROSSLEY commented
I have had the exact same problem and have complained on here to no avail. I like Anita below would like to talk to someone. Gmail is starting to look real good because it is obvious AOL couldn't care less.
Anita Smith commented
I would prefer contact from a supervisor /tech person who can resolve these issues without referring me to the website