Correct Folder Glitches via the More Actions Menu
On my laptop, the More Actions menu suddenly does not list all of the folders that I have created over many years. Hence, I am unable to move important messages from Inbox to a folder whose title is no longer listed yet still exists, for example, a folder created many years ago to consolidate transfers from checking account. In addition, most folders do not appear when accessing AOL via Smartphone or Tablet, thereby forcing me to save messages by topic only from my laptop, which is inconvenient. Now even that option is not possible due to the omission of certain folders via the More Actions menu. Please correct these glitches.
Hi there. In case some folders were created and saved locally in a non-AOL email app, such as the native email app from your mobile device or Thunderbird, Outlook, Mac Mail, etc, then those folders would not be visible when you look for them at AOL Mail on the webmail (mail.aol.com). You can always contact us at help.aol.com for further assistance.