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password generator

I don't know if you guys are still experiencing problems with the password generator, but i was able to solve mine. I still can't generate a password on my PC, but i was able to generate a password on my iPhone. I copied this password, emailed it to myself, and then pasted it into the MS Outlook when prompted. I can now send/receive AOL/Verizon email in MS Outlook.

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MANNING BOLCHOZ shared this idea  ·   ·  Report…  ·  Admin →
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  • qstimate commented  ·   ·  Report

    As far as i can see, there hasn't been another official Aol response to the issue since 1st June which speaks volumes! Something like this should have weekly updates, minimum. There is something glaringly obvious going on which i can't grasp u/f ! Good luck over there with the filing.

  • Charles Fettinger commented  ·   ·  Report

    Update. I filed an official report with the FTC. Since this is technically a internet service provider issue, it recommended to file a complaint with the FCC which I also filed.

  • Charles Fettinger commented  ·   ·  Report

    Thanks Rimma for your suggestion. I'm going to file a complaint with the FTC as well. All others should too. I should note that I first experienced this issue back in mid-September. Wasted over an hour on the phone and all they cared to do was sell me the plan. Yet they had no idea what I was talking about regarding the issue. No care or concern. Just tried it again. "This feature is not available right now!" What a joke.

  • Rimma VAKS commented  ·   ·  Report

    In my complaint to FTC I alleged that:
    1. AOL knowing that the integration issue is AOL's issue, not customers', attempted to induced me into buying their "premium customer support" before even began the conversation;
    2. that AOL intentionally remove the integration feature in order to induce customers into buying their applications for $39.95/m or $4.95/m.
    Such actions constitute fraudulent business practices.
    I am sure, i was not singled out by AOL. If you had similar experience, please, complain to FTC.

  • Charles Fettinger commented  ·   ·  Report

    This is ridiculous. It has been an issue for over a month now. I tried contacting live support and they will not even discuss the issue unless you sign up and pay for the service. So, I believe that is why it (password generator) now does not work. It is a ploy to force people to sign up and pay for technical support. Illegal business practices. All need to report.

  • William West commented  ·   ·  Report

    I just called AOL Support and they told me that AOL is aware of the "generate app password" issue and is working to correct it. They said that will still be the way to handle passwords. Hopefully that is correct information and they will get it fixed soon.

  • DENNIS ST JEAN commented  ·   ·  Report

    You don't suddenly take away a function that users were forced into without having a fix. WOW horrible technical and customer support. I agree with complaint to FTC.

  • DENNIS ST JEAN commented  ·   ·  Report

    Just tried on my iPhone same error message not available

  • Rimma VAKS commented  ·   ·  Report

    In my opinion AOL removed integration with other applications with one and only one goal to sell its own product. It is a pure extortion from Verizon customers and AOL should be held liable.
    I just filed a complaint with FTC. If FTC receives enough complaints about this issue, it will investigate AOL.
    Please, contact FTC and complaint about AOL's deliberate actions:
    Telephone: (202) 326-2180
    Email: opa@ftc.gov

  • Juan Sepulveda commented  ·   ·  Report

    This is impossible - I installed and tried to get an app password and it did not work .

  • Matt is Awesome! commented  ·   ·  Report

    As a user of AOL email for over 20 years, it pains me to be stuck in this situation. I have an app password set up for Thunderbird on desktop that still works, but I cannot create a new one for my new phone. I am stuck logging into my email via my phone's web browser which sucks. This is an integral part of email services and needs to be fixed ASAP.

  • William West commented  ·   ·  Report

    Why can't AOL simply give us the solution to this "Generate Application Password" problem? Incredibly frustrating and is affecting my work. If you call they want you to sign up for a service.....just to get a password!

  • Quan Le commented  ·   ·  Report

    Can you show me how did you do that please. I tried it many times on my iphone too but it doesn't work and i cannot add my AOL mail to outlook. thanks

  • David Rae commented  ·   ·  Report

    I have been struggling with the same issue for about 5 days but managed to generate a password today. I didn't do anything different from the 20+ previous attempts, it just worked this time. I would recommend to keep trying for those still with issues.

  • Steven Hepler commented  ·   ·  Report

    This service is nothing but a pain **********. Password generator not working.

  • JACQUELINE BENSON commented  ·   ·  Report

    This service has become worthless. After more than 25 years, it's obvious that AOL's owner, Apollo Global Management doesn't care. No wonder private equity has gotten such a bad reputation. PLEASE FIX THE PASSWORD GENERATOR FOR THE BENEFIT OF ALL OF US DUMB YAHOO & AOL CUSTOMERS!

  • Jason Stuarts commented  ·   ·  Report

    I was not able to generate a password for windows mail on my wife's new PC because her aol email stopped sending or receiving emails on 27th October. When I try to generate a password for her on windows mail, it says "sorry this is not available at this time". HOW CAN THIS BE?

  • Michael Welsh commented  ·   ·  Report

    Was able to generate a password this evening around midnight EDT (Nov 1/2, 2022). Have retrieved into Outlook, emails from the past few weeks.

    Maybe redirecting my cable bill to an address that was fully functional may have hit them where it hurts?

  • DENISE HIDALGO commented  ·   ·  Report

    nope just went through the hassle of logging into webmail on my phone, went to the generate a password page under account security, and result was exactly the same as on computer: sorry, this feature is not available at this time. nice idea for the workaround, but... it no longer works if it ever did. Really shocking that this "feature" renders their mail service virtually unusable for so many of us.

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