AOL Mail
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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
53 results found
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how can I have the emails in alpha order and then change back to date order? Also, why can't emails be set up to go directly into a folder?
how to set up emails to go directly into folders
Click on the From column and will arrange the emails in alphabetical order and then on the Date column to have the emails arranged by date.
You can “filter” incoming mail in AOL Mail to make certain emails go directly into the folders where you want them — or, to make unwanted mail from specific senders go straight into Trash or Spam. Note: You can create up to 50 filters.
Here’s how to set up Filters and Alerts:
1. In the upper-right corner next to your Username, click the down arrow, and then click Mail Settings.
2. In the left panel, click Filters and Alerts, and then click the Create filter button in the middle of the page.
3. The “Create Filter” window opens. Give your Filter (or Alert) a name, and fill in as much detail as you’d like.
4. Under “Look for incoming messages matching all of the…
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how to
Its so friggin hard to find how to add a new folder to the folders file!
use to be easy! How do you do it??Make things easy again!
To create a new folder, please follow the steps below:
1. In the left panel, click the Plus icon next to “Folders.”
2. Enter the folder’s name in the text box.
3. Click the Plus icon to save the folder.
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Why can't I remove old unused folders and or least rename them?
I have been with AOL since it's startup, I have devoted years to volunteering on AOL, and put up with growth issues, changes in management and owners. As a lifetime, unwavering and faithful member I am disappointed in the length of time fixing recent changes have taken., and at how many former features have simply been removed for no understandable reason and without talking to your paying customers. When will you give us back what we so respected and enjoyed from AOL in exchange for our loyalty and money?
ISSUE 1 - Email Folders: deleting and renaming email folders; we…
All the issues that you were referring are not available to change from the phone, however you can solve them by accessing your email address from a desktop computer. Please read this article to guide you through: https://help.aol.com/articles/create-and-manage-folders-in-aol-mail
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undelete From Trash to Inbox
I am wondering why inbox is not a folder option when I am trying to move a message out of the trash I accidentally deleted.
Please follow the next steps:
select the deleted email > click more options > move it into the Inbox folder. -
Manage Folders
I use an e-mail client and I want to choose which folders show up in the side bar. It takes up to much room to have folders I don't use, but I can't get rid of folders like 'Archive' and 'Bulk Mail'.
GMail has this feature and it is good - your 'Manage Folders' is relatively useless
While we do our best to provide the most relevant information and solutions to our members, we can only provide assistance for AOL or one of our other products or services.
We recommend that you contact the email client support for assistance.
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Why can't I take a picture from an email and send it to my desktop? I used to be able too.
need a desktop folder or a way to send pics to desktop
In case the picture is embedded in the email body, you can right-click on it and select ‘Save as’ in order to save it on your computer. If the picture is an attachment in the email, you can click on the file name (in yellow) at the top of the email, to download a local copy.
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when I put email in a folder it still shows in my inbox . Why?
when I put email in a folder it still shows in my inbox . Why? Can you fix so it is only in the folder and not also in the inbox.
To fix this issue, please clear the cache and cookies from your browser. Here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
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’’Archive’’ folder is setup by default and cannot be deleted.
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Delete Search results easier
Currently I select inbox, then do a search by say, from/to, type in the name and get the results. I then check all to delete and when the screen refreshes I then see that they are now in the trash folder so I have to delete them again, doing this over and over is redundantly dumb. I should be able to delete from the folder I searched, and then go to the trash folder and bulk delete if I wish to. Or put an option somewhere to search all folders or current folder.
The mail you delete from the Inbox or other mail folders will go to the Trash folder. In case an email is deleted by mistake, it can be retrieved from the Trash folder for up to 7 days, after which it will be automatically deleted.
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Saving Emails into Folders
Why can I no longer click and drag my incoming messages into respective folders I have made? I miss this capability immensely.
This feature is still available. Please clear your cache and cookies to help fix this issue: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
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Where has my New Folder side bar gone where I can create a new one gone?
Where has the New Folder side bar gone that lets me name an additional folder?.
Sounds like you need to resize the panel. Here’s how: hover over the line separating the panels, click on the arrow that appears and drag the arrow so the panel is the size you’d like.
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please lock the columns under the main folders so they dont scroll down, only the folders. SUPER appreciated and 'classy'
PLEASE lock the columns under the main folders so they dont scroll down, only the folders. SUPER appreciated and 'classy'. this would make it so much ezr to organize and sort.. thanks
Please click on the arrow in front of the ’’Folders’’ category from the left side menu, this will hide your folders.
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Why cant
Why all of a sudden I am unable to save an email into my folders by pressing "More Actions?"
Please try clearing cookies, cache, history and footprints. To do so, please go to: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
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