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This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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85 results found

  1. mac mail not working 10.13.6 now

    Mac mail is not accepting my password and I tried restarting and generating app password from AOL and it still did not work. I can no longer use Mac Mail, I think I tried everything. I have version IOS 10.13.6. Please help.

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  2. Problems sending mail.

    My outgoing mail has not worked all day. I have tried using a different browser, different computer and nothing gets sent. What's up? No apps. Straight AOL dot com HELP! By the way, if I use my wife's log in HER email gets sent. But, not my account. Seems really weird.

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  3. Make it work

    When I try to send email it shows two email addresses and neither one is mine. It shows a .me and a iCloud address and I can't change them!
    HELP, I can't send emails

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  4. Post new one

    I am not receiving AOL e-mail forwarding to my Outlook 2016 on my laptop. I have had this problem multiple times over the last 2 months. Also, new AOL e-mails end up in the trash folder instead of the inbox. Been going since middle December,

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  5. (EP-4010) I get this now and cannot send my emails. What is wrong?

    (EP-4010) I get this now and cannot send my emails. What is wrong?

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    Hi there,


    I'm sorry to hear you're experiencing this issue! We'd like to help, please send us a private tweet at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/


    Looking forward to your reply!


    Thank you!

    AOL Mail team


  6. my e adress is ***@aol.com BUT shows as ****@aol.com how do I get rid of the **

    my e Ad is **@aol.com but shows as
    *
    * followed by the **

    how do I get rid ofthe ***...i don't want everybody to know this !!!

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    Hi there,


    I'm sorry to hear you're experiencing this issue! We'd like to help, please send us a private tweet at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/


    Looking forward to your reply!


    Thank you!

    AOL Mail team


  7. filters

    Not an idea but feedback since that is what the options said I was selecting. This message - Note: The following characters are not allowed in filter criteria: <"* pops up when I am trying to set up a filter but I am not using the disallowed characters. It keeps telling me to fix it.

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    Hi there,


    I'm sorry to hear you're experiencing this issue! We'd like to help, please send us a private tweet at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/


    Looking forward to your reply!


    Thank you!

    AOL Mail team


  8. fix problems aol created, stop running a scam for "platinum service"

    fix problems aol created, stop running a scam for "platinum service"

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    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com
    Thank you!

  9. Unable to Send email

    For whatever reason I am no longer able to send emails from my aol account. I can receive them but not send them I get a message saying smtp.aol.com failed - what does this mean?

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    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com

    Thank you!

  10. my messages are being bounced as spam. why?

    my sent messages are being bounced back as spam. why?

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  11. AOL email does not work today. This has been happening a lot lately.

    AOL email does not work today. This has been happening a lot lately. Why is AOL the least reliable ISP in the known universe?

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    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com

    Thank you!

  12. when email servers are down, let us know

    Somewhat too frequently, the AOL mail servers that 3rd party mail clients (like outlook, etc) use goes down.
    The message one receives is misleading and wrong.
    Some of us, when this happens, know to go to mail.aol.com or load the AOL mail app....but when we do this, while we can still use mail, there's never a notice that there is a problem on your end
    Some will think they have been hacked; or that they fumbled entering name or password; or they just are in a panic and don't know what to do
    These are your customers!
    Let them know…

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    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com

    Thank you!

  13. ET 5016

    I am stuck - cannot forward emails; I'm only seeing this error code (time and time again). I've looked through the FAQ and discussion topics... others have had the same issue, but nobody from AOL has sent a resolution. What can I do, other than change email providers?

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    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com

    Thank you!

  14. AOL / YaHoo notices. What do they mean?

    AOL / Yahoo notices. What do they mean? What if anything is required to do?

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    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com

    Thank you!

  15. Sending pictures from my tracfone

    Using my tracfone I suddenly cannot send a picture from my gallery to my aol email account. Anyone have an idea for me...??? I have already called tracfone for help..and they said it wasn't their problem and to contact AOL for suggestions on what might be wrong...HELP PLS

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    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com

    Thank you!

  16. A recent change by AOL has stop my P

    My AOL App on my iphone has stopped working? I try to send pictures from my iphone to my email address and it ends up in OUTBOX? Doesn't reach my NEW MAIL? What ever you did, put it back! I take pictures but can't use them?????????????

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    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com

    Thank you!

  17. To receive messages from others emails

    Address not found
    Your message wasn't delivered to*****@aol.com because the address couldn't be found, or is unable to receive mail.
    This is the message from gmail when I sent it to my email on AOL

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    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com

    Thank you!

  18. The best idea to improve AOL MAIL or MASSIVE COMPLAINT

    would be to answer to the questions your clients have. I'can't access my mail account via pop.aol. and repeatedly asked about - no answer from your side. Seems you're absolutely not interested in your clients. Will switch as soon as possible.


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    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com

    Thank you!

  19. I cannot send emails with attachments.

    I'm able to attached documents but I'm unable to send the email. This problem is ben going on for about a month now.
    Keep getting this message. "There was a problem sending the message. Please try again later."

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    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com

    Thank you!

  20. We're glad you're here

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    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com

    Thank you!

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