This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
43 results found
Trouble sending large PDF files
I am continuing to have trouble sending larger files thru AOL...why...we have been paying you our money for decades and in the last year, we continually get the message can't be sent right now try again later...why?
Hi there. The total size of the email should not be over 25MB, This includes contacts, email body content and attachments in that particular email. If you need additional assistance, you can always contact us at help.aol.com
Hi there. To forward an email, open it then click the right facing arrow from the header.
In the old form of AOL, when you wrote an email, it would ask if you wanted to review it or send it. it would lighlight spelling errors, It nolonger does that or have spell check that I can find. I need that feature.
AOL Mail doesn't have a built-in grammar check feature, but most browsers do. Please check your browser settings.
bizarre email address for me
my email address is showing "AOL Alert! firstname.lastname@example.org". asking why?
That doesn't sound right. Please contact us at help.aol.com so we can remedy this.
Multiple addresses in from field
Need a way to use two names in from field so that when the user replies to sender it goes to both addresses.
Hi there. You can add more than one email addresses when composing an email. Simply separate them by a comma.
GEThttps://dl-mail.aolmail.com/ws/download/mailboxes/@.id==blah blah blah is giving 401 error on attachments
GET https://dl-mail.aolmail.com/ws/download/mailboxes/@.id==blah blah blah is giving 401 error on attachments
Hi there, we are sorry for the inconvenience this has caused you! The issue was resolved. In case you need help in the future, you can always contact us on Twitter at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/
AOL Mail team
Last week, I didn't need a password to access Amazon, now I need one. Can this nonsense end? d hem
Please with the passwords, I've spent most of the morning trying to access Amazon and you keep asking me for a password. Everyone I give you say it isn't valid. I owe them money and would like to pay what I owe! How do I do that that?
For Amazon issues, we recommend contacting Amazon support. We can only assist with AOL accounts.
Two weeks ago I lost the ability to send or receive email on my Android phone & on Outlook on my computer & can't rebuild the profiles. HELP
I can still use my Verizon.net via the web. Did anything change at AOL? Can you look at my account? Can you help? Thanks!
Thanks for reaching out. Please try generating an app password, which can be found at the bottom of the page under “Account Security.” You can navigate there by clicking Options and selecting “Account Info.”
Please let us know if you experience any issues.
AOL Product Support
Can I become a member of OAL outside the USA?//
AOL outside USA membership can it be . Please let me know thanks
You can register an account at AOL by going to mail.aol.com then click ‘’Create account’’
Eliminate sender's name on emails.
How can I eliminate my name from an email that I Forward, Reply or Reply All. I just one the email address to be seen alone w/o my name.
Hi there, you can edit your sending name by going to your email settings, here’s how: https://help.aol.com/articles/aol-mail-mail-settings
My e-mail was hacked a
Please help Someone is e-mailing addresses at least 30 per hour.
What can I do to stop this?
Hi there! Keeping your account safe is important to us. If you think someone is trying to access or take over your account, there are some important steps you need to take to secure your information.
Know the warning signs and what to do if your account has been compromised. Fore more info, please visit our help article: http://help.aol.com/articles/recognize-a-hacked-aol-mail-account
I had my computer "tuned up" and my email is even slower in opening and sending messages. Can you speed it up, please?
Trying to send an attachment and it will not. What is wrong?Responded · AdminAOL Support (Admin, AOL) responded
We never slow connection. In most cases when you are experiencing latency it may be due to the browser being used. We do recommend using Chrome or Firefox.
AOL Product Support
I haven't been able to send mail from my account for about A YEAR. Why???
I cannot send mail from my email account. Haven't been able to for about a year. All I get is an error message.
If you’re having problems sending mail, there are a few troubleshooting steps you can take to fix the problem: https://help.aol.com/articles/aol-mail-troubleshooting
When I forward the sent mail.there is a problem of omitting some lines. Moreover when click the send button, error occurred- we face some -
When I forward the sent mail.there is a problem of omitting some lines. Moreover when click the send button, error occurred- we face some technical problem. But after some time, message was sentResponded · Adminnoah.mizell (Admin, AOL) responded
I am sorry that you are experiencing this issue. Can you please access https://help.aol.com/ to get further assistance with this issue?
fix AOL MAIL, Can't send mail.
Can't send mail
Not sure what the issue may be, you can find the list of contact and see available options for your account on https://help.aol.com/contact If you prefer to speak directly to a Customer Care Representative, to get real-time answers to your questions, please call AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)
All of my messages from netscape / aim are bounced back as "suspicious" by yahoo. I've had to change my password twice in two days. Why????
Get with the folks at yahoo.com and figure out why netscape / aim mails I'm sending are being bounced as "suspicious". I've changed my password twice in two days. You're forcing me to use gmail, which I HATE.
This type of issue can appear after a large amount of bulk emails was sent from the account. We recommend changing the password, and waiting 24 hours before sending mail.
How to get my name and email address to always show at the bottom of emails I send
My name and email used to automatically appear below all emails I sent. They have now disappeared. I would like to know how to get this facility back. There is nothing in settings.
To create and set a signature in AOL Mail, please go to mail.aol.com from a PC or laptop then follow these steps:
1. Under your username, click Options | Mail Settings.
2. Click the “Compose” tab.
3. Next to “Rich Text/HTML,” select Use signature.
4. Enter your signature info.
5. Click Save Settings.
AOL changing recipient's email address?
How do you stop aol from changing the email address that I know is correct to a strange email address.
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
new email account
how do I create a second (new) email account?
Thanks for contacting us. Please check this article for more info: https://help.aol.com/articles/aol-mail-account-and-password
Why I cannot send mail
I cannot send or receive emails why? I had to get a cell phone to sign up. Why? Just why? This is not worth my time.
Please provide us with more details about the issue you are experiencing and send us a screenshot at email@example.com
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