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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

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31 results found

  1. Email will not send when attachments are uploaded to message!!

    Email will not send when attachments are uploaded to message!!

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  2. **** aol....day one aftyer a lonnnnnnnng break and their email servers are down...**** aol

    get a big emp and place it right in the middle of their serviers a start over

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    Responded  ·  Product Support responded

    Thank you for your feedback about the issue you are experiencing. Please try our 3 troubleshooting solutions: 1) Refresh your browser window 2) Clear Browser Cache If step 1 does not help, please try clearing your browser history, cookies and cache. In many cases, you can use the following handy shortcuts: – Ctrl-Shift-Delete (Windows) – Command-Shift-Delete (Mac) For detailed instructions, please visit this help article and choose your browser: How to clear cookies, cache, history and footprints in your browser: http://aol.it/1KTJUg6 **Please uncheck all items except those related to web browser cache, history and cookies. If you do not uncheck passwords, this step will clear any passwords stored in your browser, so you may be prompted to login to sites which previously kept you logged in automatically. 3) Try a different Browser If steps 1 and 2 do not resolve the issue, please try using a different browser — for…

  3. pdf

    Is there any way aol CAN support attaching PDF files because I simply cannot attach any pdf file to an email - a pop up box comes up which always says that the attachment must be either a JPG or PNG file but NEVER a pdf file - is there any way I can change this? please help.

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  4. We're glad you're here

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  5. Attachment names in receiving e-mail is full file path, not just file name

    Attachment names in receiving e-mail is full file path, not just file name.
    While it looks right in the sending e-mail, it is not.
    THIS IS AN ERROR in AOL!!
    Do this yourself and see the error: example below:

    C:UsersMikeDocumentsCalvin Nih... (114 KB)
    C:UsersMikeDocumentsBeetroot C...doc (24 KB)

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  6. Sent attachments should NOT have the entire path as the name. Should just be the lowest level file name. Now, it starts with C:/Users/ etc.

    Sent attachments should NOT have the entire path as the file name. Should just be the lowest level file name. Now, it starts with C:/Users/ etc.

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  7. Attachment search not working

    I can no longer search by attachments. Please fix

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    This feature is still available.
    Please clear your cache, cookies, and history in your browser, by following the steps in our Help article: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser . Then Under “Compose” go to the Search bar and type the email you wish to find, hit Enter. And on the right corner click on “Refine”, then under “By message type” click on “With attachments”.

  8. winmail.dat

    I receive Excel files as winmail.dat files, most of the time but not always. These .dat files are supposedly corrupted. I find it hard to believe they are corrupted. What can be done about this

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    Responded  ·  Product Support responded

    Thank you for your comment.
    Try switching to the Standard Version of AOL Mail, by following the steps below, and check if the pictures load in the body of the email.

    1. Sign in to AOL Mail.
    2. Under your username click Options.
    3. Click Standard Version.

    In case the problem persists, follow the steps below, to make sure the pictures are not hidden:

    1. Click Option on the top right.
    2. Select Mail Settings.
    3. Uncheck ‘Hide images in mail from unknown senders’
    4. Click Save Settings.

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  11. I

    When I receive a piece of mail that requires my investigation, or discussion with another person, I'd like to save that email and attach notes to it regarding the resolution of that item. Is this possible?

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