AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

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  1. Massive spam I cannot BLOCK

    I have SETTINGS on getting email ONLY CONTACTS yet every day I get 100 + emails from a site(s) that has infinite disposable none repetitive FROM addresses. I detest those FILTERS which DO NOT FILTER. PLEASE MAKE THE ACTUAL FROM CONTACTS ONLY DO EXACTLY THAT.

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    27 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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    While most spam should be caught by our Spam filters, occasionally some can slip through. If that does happen it's very important to mark the email as Spam. It lets our system learn that messages from a specific place are not good and helps us make AOL Mail even better at recognizing future spam emails. Thank you for your patience and understanding!

  3. Put a limit on spam emails in the spam folder

    All my spam goes to my spam folder, does anyone know how many spam emails this folder will hold? I'm at 400 now? I figure once this spam folder is full, the spam emails will stop.

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  4. Invalid E-mail Cannot be Blocked

    I constantly get spam from this e-mail address: noreply@offers.com>

    Why can't I put this in my block senders list? If they can send it, then I should be able to block it. Now, you are changing my post. At the end of the e-mail address above, there is .com&gt

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    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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  5. SPAM E MAILSHOW DO I STOP THEM

    I am getting fed up with all the spam E mails I am getting. I ticked the box which only allowed E mails to be received if they were in my contact list. Today, I have received loads of unwanted spam mails. What do I do to stop this rubbish?

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    5 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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    By default, both the Trash and Spam folders empty automatically to keep your account tidy. You cannot change the Trash and Spam settings.

    Trash deletion frequency – Trash is deleted after 7 days.
    Spam deletion frequency – Spam is deleted after 30 days.

  8. Is this spam? ... Dear AOL Member, Your AOL account information is not up to date. To continue using AOL Account, you must update now.

    Is this spam? ...
    Dear AOL Member,

    Your AOL account information is not up to date. To
    continue using AOL Account, you must update now.

    Please click the account update link below to update
    your account information.

    http://updateaolaccount

    If you choose not to update your account information,

    your AOL E-mail account will be discontinued.

    Thanks,
    AOL-TEAM

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    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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  9. WHY am I getting these? I get at 3 per day

    © AOL Web Portal ****
    From Admin Office
    Your Web e-mail account Requires Urgent Upgrade to avoid suspension.
    Click Here to Upgrade
    Best regards,
    Web Manager Desk

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    2 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Spam on Etsy

    I order from Etsy over a month ago and never received the item which I paid for. Is there any way to report this so others won't be taken?

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  11. what are the spam rules?

    Why won't AOL tell it's members what constitutes spam? I suddenly got locked out after sending a bunch of e-mails to groups of cousins. I called for help, was forced to sign up for tech support and was told by two AOL employees they are now allowed to tell me how many e-mails sent in what amount of time qualifies as spam nor would they tell me how long after being locked out would my account be reopened.
    I had been previously told that after AOL took over from Verizon that I was no longer limited to 100 people per…

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    0 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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    In order to better enforce anti-spam policies, AOL does not disclose the number of recipients or emails that can be sent at one time.

    If you’ve received a notification that a limit has been met, you’ll need to wait a set amount of time before you can send more emails. Most sending limit notifications inform you of how long you’ll have to wait.

    If you’re planning to regularly send bulk email, consider looking into alternate solution.

  12. Possible Spam from "Aol Mail"

    I received an e-mal from "AOL Mail" stating that you would shut down on April 24th for upgrades and would need to click on a link or lose my access. Is this true or is it a scam?

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  13. Way more spam now - why?

    Up until about one week ago I got almost no real spam. I frequently found things I wanted to see in the spam folder, which was moderately annoying. Now I'm getting several actual garbage spam messages a day. You flag most of them, but they never got through at all in the past. What did you change? Please change it back.

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  15. I never signed up for this spam....."Revealed A Practical Way to 5k Weekly"

    I have been receiving this message for over 5 yrs now, and still trying to STOP THEM. I've tried calling ( I was promised to have the e-mailings stop.) So here I am still having to deal with all your **** STILL. SO PLEASE THESE E-MAILS OFF. I will start sending all the texts i get from you right back to you. see how you like 50-100 of these a day!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  16. report malware

    Do we have a way of reporting spam/malware to you (and then, hopefully, you do something about it)? For example, I've gotten two messages today, telling me that my email is going to be canclled or whatever, and these messages are apparently coming from other AOL accounts.

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    1071 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello there, 


    If a user is abusing our system to send mail, we're definitely interested. Please mark these emails as spam, it will generate a report that goes to a team focused on such experiences can review and take the appropriate action. For security reasons, they'll be limited in the information they can share back, however, we're dedicated to ensuring our users don't abuse our system. 


    If an AOL user is sending you spam/scam emails, you can report it here: https://help.aol.com/articles/report-abuse-or-spam-on-aol


    Steps on how to manage spam and privacy: https://help.aol.com/articles/aol-mail-spam-and-privacy 


    Additionally, here's how to recognize official AOL emails: https://help.aol.com/articles/identify-legitimate-aol-websites-requests-and-communications


    Thank you!

    AOL Mail team


  17. Why am I constantly receiving spam mail that states my aol account will be deactivated

    Why am I receiving spam mail that states my aol account will be deactivated and that I requested the deactivation on "9/15/19"!!??

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    25 comments  ·  Spam  ·  Flag idea as inappropriate…  ·  Admin →

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  18. stop the **** promos!

    I have set all email addresses to the filter block and they STILL COME TO MY INBOX/SPAM MAIL! Stop them

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  19. Unsubscribing from spam mail.

    No longer able to "unsubscribe" from spam in the spam folder. Have to mark as "not spam" so it goes into regular mail and "unsubscribe" from there and 1/2 the time that doesn't work. Then I have to mark again as "spam" Please fix.

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    Hi there,

    That’s correct, you never want to unsubscribe from spam when it is already in the spam folder. This can tend to confuse our internal filters and result in legitimate emails going into spam or spam emails going into the inbox.

    This action can only be performed in the inbox. If email are going into spam and are spam I would suggest leaving them there to eventually be deleted.

    AOL Product Support

  20. Improve AOL mail by adding a column to the inbox allowing users to block all future mail from the sender's domain IN ONE CLICK

    This new column would be a single character wide - very similar to the Flag column or the Trash column:

    With a single click, an AOL program can create a line item in the user's Sender Filter (block-mail list). That line item would include the sender's top- and second-level domain (e.g., @spammer.com - with an asterisk before and after the '@'). Users can do this now for themselves under Spam Settings. But AOL can easily automate this tedious work for their billions of users.

    Also, this approach would make the new line item accessible to users (in their Spam…

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    Thank you for the feedback.

    We are always looking for ways to improve your mail experience and I will forward this information over to our product team.

    AOL Support

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