AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. We're glad you're here

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there,

    If you are seeing too many communication from a particular site there are a few things you can do. Once you can mark them as spam. This will them place any incoming emails from that party into spam folder https://help.aol.com/articles/aol-mail-spam-and-privacy. If you wish to still view these emails but would like less in your inbox I would suggest setting up a filter to have them delivered to a designated folder of your choosing. https://help.aol.com/articles/aol-mail-mail-settings

    AOL Product Support

  2. Mail Away Message not Working

    My mail away message is not working and tried to work it out with technicians.
    Tried to send test mails from other accounts and check if a mail away message will arrive-none.
    Been experiencing this for days now. This feature worked before but now, it doesn't.

    Please contact me for further assistance. My phone number: 908-370-1468. Please notify me via email as well: msamoilowmca@aol.com Best time to call: between 9am - 5pm East Coast Time.

    Hoping for the best response!

    All the best

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry for the delay, We are working and should have an update this week which will fix the auto responder for away message.

    Thank you for your patience

    AOL Product Support

  3. two factor authentication

    I am not a fan of two-factor authentication. If that's a requirement i will close my account. I am not a fan of AOL sending me a code on my phone to enter to access my aol account.

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    31 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  4. Spell check not recognizing a misspelled word. How to fix that????

    I'm always mispelling the word becasue like this (dislexia?) and Aol spell check does not catch it. I want it to get this error. How do I go into AOL spell check to fix that?

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    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for reaching out.

    As far as we noticed, you’re using Internet Explorer to open mail.aol.com and we have also tried this in other browsers and cannot replicate.
    We suggest you try to open your email in Google Chrome or Firefox.

  5. why is my email going on my husbands email also only when he signs on to an apple

    for some reason my email just stated showing up on my husbands email. we have two different account, why is this happening please fix it. he keeps deleting things I need. Help|||||

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    Responded  ·  0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  6. Cannot enter Verification Code

    Window 10. Rebooted. Cleared Cache. In Google Chrome I entered the correct UserID and Password and was presented with the 2 step verification option. No matter what mechanism I chose, the verification dialog box is pre-loaded. Any entry basically submits the pre-loaded (incorrect) value which of course returns "Invalid Entry". I always use my cell phone text. I tried the alternate voice phone call - but again, pre-loaded value (scfeld). There is no way to erase the pre-loaded value. Fortunately I was able to login using IE Explorer 11 successfully and change - turn off the 2 step verification option.

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  7. read my complaint to improve AOL

    This is not an idea but a complaint.
    For security, AOL advises clients to not stay on line continuously.
    In fact, after so many hours without activity, AOL signs you off.
    Yet your own policy encourages clients to remain signed in continuously.
    Case in point:
    When I log on, I put in my user name
    When I enter my password (which for security reasons that AOL encourages is 16 letters and digits), if I make an error, AOL informs me that the password is incorrect, and of course I cannot log in.

    Fine. That's security working. But when I go…

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    We’re sorry to hear about your experience, we completely understand the heartache and frustration. 
    It’s certainly our expectation and desire that you receive the highest quality service. If a device is not active for some time, for security of your account you’ll be disconnected. This is only for your own safety and we’re sorry if this causes any inconveniences.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

  8. smtp???

    smtp phần nào vậy ???

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  9. Access to customer support.

    Not able to receive emails to my iPhone and I've tried to get technical support through all the players involved with my service: Apple, Verizon, AOL, Sprint and all of them suggest speaking with other providers as the problem does not involved their services. Very frustrating!

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    You can find the list of contact and see available options for your account on https://help.aol.com/contact If you prefer to speak directly to a Customer Care Representative, to get real-time answers to your questions, please call AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday  (8 AM – 10 PM ET.)

  10. I want to keep my Pop Up Blocker on

    Suddenly I am getting message in Chrome when I check my emails that .....
    Could not open window.If you have a pop-up blocker installed, please make sure it is disabled.

    But I always have a Pop Up Blocker on.

    I cannot open and links in my emails now - WHY please - can we have some product support.

    I do not want pop ups all the time in chrome when I am reading pages or looking at You Tube etc etc.

    So why has AOL put this in ?

    If I look on Firefox, there is no issues.

    If I…

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    14 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    In order to resolve the issue, you will need to click on the pop-up blocker icon at the end of the address box, and select ‘Always allow pop-ups and redirects from mail.aol.com‘, then click on ‘Done’. In case you do not see the pop-up blocker icon at the end of the address box, first try to open a link from an email, and the icon should show up.

  11. elderly mode

    I would love to have a mode for my grandma to be able to see all the new mail,. some news, and weather. Nothing extra, and large font. No moving bars, or extra links.

    She is 100 years old, and can only see so much. She lives for email and social media, but both of those things are becoming more complex with many links and pictures everywhere.

    Simple Mode/Elderly Mode would be perfect.

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    Happy to hear she is enjoying using AOL Mail. That’s a great suggestion, I will pass it along. You can opt out of seeing Today on AOL when she signs in. Here’s how: Go to Options> General> Uncheck Today on AOL. Also, on the same page you have on the Reading tab: Enable readability mode. That should improve her experience.

  12. Cookies

    Cookies are enabled and yet, constantly getting message to enable them. FIX THE **** THING

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  13. We're glad you're here

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    40 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  14. Recovery After Updates

    Recovery After Updates

    I tend to work my web mailbox with open messages left open while I follow up the links etc. Just had a forced Windows upgrade, without the option to stop it, found that when Firefox recovered, all the open messages had "lost" their links. Not sure if this is a Firefox problem or an AOL one, but would suspect its AOL not providing the right hooks to Firefox? So when Firefox comes back and restores, there is nothing there? Just lost 16 open messages, as a result. .

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    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    We are so sorry to hear about this. We will pass along this feedback to our team.

  15. There is no more "You got mail sound".... removed?

    There is no more "You got mail sound".... I used to work with AOL mail several years ago, and now that I joined once again, I notieced you guys don't have such setting anymore, the sound gave particular meaning to myself. Why it was removed?

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    10 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    To enable the “New Mail” notification please follow the steps:

    1. Sign in to AOL Mail.

    2. Under your username, click Options | Mail Settings.

    3. Click the “General” tab, if you’re not already on it.

    4. Next to “New Mail,” make sure to have check the “Play a sound when new mail arrives”,

    5. Click Save.

  16. We're glad you're here

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    Hello there

    By marking messages as Spam or Not Spam you are customizing your personal Spam filter to learn what is spam and what is not. Emails will be tagged as a spam depending on the behavior it was sent or on the spam controls of the recipient. If there are links, images or phrases that AOL Mail service deemed as a spam based on the complaints of other members, it will automatically go to spam folder. If the mail was sent as a mass mail, it will automatically go to the spam folder as well. Also, please make sure this email address is added to your Contacts list.

    We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser

    Also, make sure that you have the latest version of the browser installed. You can try accessing your account on a different browser.

  17. aol = aim???

    When and why did my AOL become AIM??? NO WONDER I WAS LOCKED OUT FOR SO LONG grrrrr please explain someone????
    thanks

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    AOL and AIM.com domains are the same, they are different aliases from which you can send out or receive emails. This shouldn’t have stopped you from accessing your account. Hope this answers your question. If not, please provide us with more details.

  18. Better account security

    For the past two days, I have logged out of my AOL mail -- when I log on the next day, the account is open. Nobody else has used my computer, and I haven't given my password to anyone else. Yesterday, I changed my password, logged out -- and this morning, my email account is open. How can this be?

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  19. Why did 10,000 of my emails come back and I can't mark them as "Read"! Help!

    All of a sudden, 10,000 emails are showing as Unread...and I can't mark them "Read". Please fix this!!

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  20. I just purchased the "free trial" for $4.99 offering 24/7 technical help. There is no service. Where is your help?!?

    1) I CAN'T SIGN IN
    2) I purchased the "free Trial" aol 24/7 service and I can't even communicate with AOL tech support, nor Chat.
    Also, I can't even change the settings on my account.

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
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