AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. Stop Logging me off, why has that started happening constantly?

    Stop automatically logging me off constantly

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  2. Synchronisation with my other accounts

    Can I connect my yahoo and gmail accounts to AOL mail? I mean to receive all the emails sent to yahoo and gmail in my AOL inbox. I am planning to stay aside from my gmail and yahoo accounts some time later and will go on with AOL only. However, I have to keep them active for at least 4 months.

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  3. Need to correct My Display Name

    My display name is something I did not choose. it looks like a cat went across the keyboard and I have tried for a number of years to change it but nothing I do works. Can anyone help?

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  4. The Email Setting needs to be fixed, it does not take changes & will not set the font change nor color.

    When want to change Font size or color, I cannot save it on Setting. It keeps just sitting there & won't click.

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  5. Allow the user to change the color of font for read and unread emails to allow the user quicker recognition of emails.

    Allow the user to change inbox settings such as font color for read and unread emails. As I am getting older bold black blends with black and is hard to recognize when I am looking for a certain email. Allow the user to change the color of read and unread so they can find emails faster.

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  6. We're glad you're here

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    Hi there,

    If you are seeing too many communication from a particular site there are a few things you can do. Once you can mark them as spam. This will them place any incoming emails from that party into spam folder https://help.aol.com/articles/aol-mail-spam-and-privacy. If you wish to still view these emails but would like less in your inbox I would suggest setting up a filter to have them delivered to a designated folder of your choosing. https://help.aol.com/articles/aol-mail-mail-settings

    AOL Product Support

  7. Mail Away Message not Working

    My mail away message is not working and tried to work it out with technicians.
    Tried to send test mails from other accounts and check if a mail away message will arrive-none.
    Been experiencing this for days now. This feature worked before but now, it doesn't.

    Please contact me for further assistance. My phone number: 908-370-1468. Please notify me via email as well: msamoilowmca@aol.com Best time to call: between 9am - 5pm East Coast Time.

    Hoping for the best response!

    All the best

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    Sorry for the delay, We are working and should have an update this week which will fix the auto responder for away message.

    Thank you for your patience

    AOL Product Support

  8. two factor authentication

    I am not a fan of two-factor authentication. If that's a requirement i will close my account. I am not a fan of AOL sending me a code on my phone to enter to access my aol account.

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  9. Spell check not recognizing a misspelled word. How to fix that????

    I'm always mispelling the word becasue like this (dislexia?) and Aol spell check does not catch it. I want it to get this error. How do I go into AOL spell check to fix that?

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    Thanks for reaching out.

    As far as we noticed, you’re using Internet Explorer to open mail.aol.com and we have also tried this in other browsers and cannot replicate.
    We suggest you try to open your email in Google Chrome or Firefox.

  10. why is my email going on my husbands email also only when he signs on to an apple

    for some reason my email just stated showing up on my husbands email. we have two different account, why is this happening please fix it. he keeps deleting things I need. Help|||||

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  11. Cannot enter Verification Code

    Window 10. Rebooted. Cleared Cache. In Google Chrome I entered the correct UserID and Password and was presented with the 2 step verification option. No matter what mechanism I chose, the verification dialog box is pre-loaded. Any entry basically submits the pre-loaded (incorrect) value which of course returns "Invalid Entry". I always use my cell phone text. I tried the alternate voice phone call - but again, pre-loaded value (scfeld). There is no way to erase the pre-loaded value. Fortunately I was able to login using IE Explorer 11 successfully and change - turn off the 2 step verification option.

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  12. read my complaint to improve AOL

    This is not an idea but a complaint.
    For security, AOL advises clients to not stay on line continuously.
    In fact, after so many hours without activity, AOL signs you off.
    Yet your own policy encourages clients to remain signed in continuously.
    Case in point:
    When I log on, I put in my user name
    When I enter my password (which for security reasons that AOL encourages is 16 letters and digits), if I make an error, AOL informs me that the password is incorrect, and of course I cannot log in.

    Fine. That's security working. But when I go…

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    We’re sorry to hear about your experience, we completely understand the heartache and frustration. 
    It’s certainly our expectation and desire that you receive the highest quality service. If a device is not active for some time, for security of your account you’ll be disconnected. This is only for your own safety and we’re sorry if this causes any inconveniences.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

  13. smtp???

    smtp phần nào vậy ???

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  14. Access to customer support.

    Not able to receive emails to my iPhone and I've tried to get technical support through all the players involved with my service: Apple, Verizon, AOL, Sprint and all of them suggest speaking with other providers as the problem does not involved their services. Very frustrating!

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    You can find the list of contact and see available options for your account on https://help.aol.com/contact If you prefer to speak directly to a Customer Care Representative, to get real-time answers to your questions, please call AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday  (8 AM – 10 PM ET.)

  15. I want to keep my Pop Up Blocker on

    Suddenly I am getting message in Chrome when I check my emails that .....
    Could not open window.If you have a pop-up blocker installed, please make sure it is disabled.

    But I always have a Pop Up Blocker on.

    I cannot open and links in my emails now - WHY please - can we have some product support.

    I do not want pop ups all the time in chrome when I am reading pages or looking at You Tube etc etc.

    So why has AOL put this in ?

    If I look on Firefox, there is no issues.

    If I…

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    Responded  ·  Product Support responded

    In order to resolve the issue, you will need to click on the pop-up blocker icon at the end of the address box, and select ‘Always allow pop-ups and redirects from mail.aol.com‘, then click on ‘Done’. In case you do not see the pop-up blocker icon at the end of the address box, first try to open a link from an email, and the icon should show up.

  16. elderly mode

    I would love to have a mode for my grandma to be able to see all the new mail,. some news, and weather. Nothing extra, and large font. No moving bars, or extra links.

    She is 100 years old, and can only see so much. She lives for email and social media, but both of those things are becoming more complex with many links and pictures everywhere.

    Simple Mode/Elderly Mode would be perfect.

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    Happy to hear she is enjoying using AOL Mail. That’s a great suggestion, I will pass it along. You can opt out of seeing Today on AOL when she signs in. Here’s how: Go to Options> General> Uncheck Today on AOL. Also, on the same page you have on the Reading tab: Enable readability mode. That should improve her experience.

  17. Cookies

    Cookies are enabled and yet, constantly getting message to enable them. FIX THE **** THING

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  19. There is no more "You got mail sound".... removed?

    There is no more "You got mail sound".... I used to work with AOL mail several years ago, and now that I joined once again, I notieced you guys don't have such setting anymore, the sound gave particular meaning to myself. Why it was removed?

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    Responded  ·  Product Support responded

    To enable the “New Mail” notification please follow the steps:

    1. Sign in to AOL Mail.

    2. Under your username, click Options | Mail Settings.

    3. Click the “General” tab, if you’re not already on it.

    4. Next to “New Mail,” make sure to have check the “Play a sound when new mail arrives”,

    5. Click Save.

  20. Recovery After Updates

    Recovery After Updates

    I tend to work my web mailbox with open messages left open while I follow up the links etc. Just had a forced Windows upgrade, without the option to stop it, found that when Firefox recovered, all the open messages had "lost" their links. Not sure if this is a Firefox problem or an AOL one, but would suspect its AOL not providing the right hooks to Firefox? So when Firefox comes back and restores, there is nothing there? Just lost 16 open messages, as a result. .

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    Responded  ·  Product Support responded

    We are so sorry to hear about this. We will pass along this feedback to our team.

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