AOL Mail
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
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Mail using outlook
I can get to my wail through the internet; however using outlook or IMAP my ****@verizon.net my password is not accepted. How should the settings be set using outlook or IMAP.
Thank you for reaching out. check the Incoming mail server settings in your email application, and make sure they match the IMAP/POP settings in the section titled “Update server settings” from the following help article: https://help.aol.com/articles/how-do-i-set-up-other-email-applications-to-send-and-receive-my-verizon-net-mail
The incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address, including @verizon.net at the end.
In case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.
https://login.aol.com/account/security
After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if the “Two-step verification” option on the Account Security page (the URL above) is turned ON or OFF.
In case this feature is turned ON, you…
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Fired AOL Today
Effective today AOL Mail has been deprecated in my environment. I will be spending the next couple of days updating my profiles to remove them (...@verizon.net).
None of the provided "solutions" for the pop.mail.yahoo.com failures worked, so now they don't have to.
I urge everyone to dump this bunch of incompetents.
We want to have a Mail Support agent further investigate the issues you encounter. Please email them at: aolmailquestions@aol.com
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AOL SEttings Out of Date.
Constantly getting AOL Account Settings out of date. I have updated the Settings several times to no avail.
How are you accessing AOL Mail? This may be through webmail, mobile device, email client (e. g. Outlook, windows mail, Mac Mail), AOL Desktop Gold. Also, please send us a screenshot and all the details at aolsupporthelp@aol.com
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Please check if you can access your account by going to mail.aol.com in a browser. If you can successfully sign in, we have some troubleshooting steps to try:
- check the Incoming mail server settings in your email application, and make sure they match the IMAP/POP settings in the section titled “Update server settings” from the following help article: https://help.aol.com/articles/how-do-i-set-up-other-email-applications-to-send-and-receive-my-verizon-net-mail
- the incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address, including @verizon.net at the end.
- in case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.
https://login.aol.com/account/security
After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if…
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I do not want my email password remembered
do not want password remembered. I want to put it in each time so I can keep people out of my mail...
We have a solution for you. Please clear your cache and cookies: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser . This will eliminate the possibility of the issue being caused by cache stored on your browser.
Then make sure to uncheck the ‘‘stay signed in’‘ option from the sign in page at mail.aol.com.
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Mail deletions
Mail settings.
Your AOL email system there appears to be a serious major flaw, as I see it. Although not having any problem with my sending or receiving emails I noticed my system internet has slowed down somewhat. I thought I would start by cleaning up the system starting with my emails SENT listings. Some 340 page listings of 50 listings each page which I deleted. This took quite awhile.
What I discovered was, all that I deleted from SENT emails was transferred to TRASH, all 340 pages of 50 listings each.
My concern is, why did I go through…
Every email that you delete will go to the Trash folder, where it will stay for up to 30 days before being automatically deleted. In these 30 days you can restore the emails from the Trash folder, in case they were mistakenly deleted.
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To help us understand your experience, can you please send a screenshot at aolsupporthelp@aol.com? In case you need help, here’s an article on “How Do I Take a Screenshot” aol.it/1SA5nOM
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standard vs basic?
I am really getting annoyed with having to switch back and forth from standard to basic mail versions almost daily. I am not paying for the delays that I am getting when doing this. Please tell me why this keeps happening. I don't want to switch providers, but..
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
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How can the cost of AOL be decreased.
Discounts to disable clients, on a fixed income.
Follow the steps below to learn how to change your AOL membership by going to myaccount.aol.com.
1. Click My Services | Subscriptions to access your account information.2. Click Manage next to your subscription.
3. Click Change Plan and select the option that best suits your needs.
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complaints
I only have one email but I have to call my daughter up to get into my account? b/c to get into aol it asks for recovery email other then the one I have. Which is total harassment on the part of Aol security also I gave a phone number in the past, isn't that enough, This my account nobody else. there is absolutely no reason I have to go through so much security to get into an email account that I had 6 yrs plus. On my computer I have virus blockers and I dont need the extra hassle…
In order to skip this screen, you can click on ’I’ll secure my account later’ below the Looks good button. This security screen appears on your login, because you have only one verification method. If you add another phone number or a recovery email address on your account, you will no longer see this screen at login.
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When i set a filter - I WANT IT APPLIED IMMEDIATLY to all mail
When i set a filter - I WANT IT APPLIED IMMEDIATLY to all mail
We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser
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Being able to get back email that has been accidently deleted
I would like to see a option that allows for getting back email that have been accidently deleted especially when they are important emails.
Hello, emails that you have deleted can be recovered from the Trash folder and moved back to the Inbox. Please note that the emails will stay into he trash folders up to 30 days, after which they will be permanently deleted and cannot be recovered.
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How do I set up a new e-mail address?
How do I set up a new e-mail address?
AOL Mail gives you a personalized mail experience to connect with your friends and family. Find out how to sign up for AOL Mail and what to do if you have account problems: https://help.aol.com/articles/aol-mail-account-and-password
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Your recent re-structuring now will not work on my MOTOROLA DROID MAXX cell phone.
You need to contact cell phone users of sync'g and let them know what unique changes in the "port" like settings need to be applied. Can no longer add the AOL mail sync.
Please check the Incoming mail server settings in your email application, and make sure they match the IMAP/POP settings in the section titled “AOL Mail POP and IMAP settings” from the following help article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail
The incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address, including @aol.com at the end.
In case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.
https://login.aol.com/account/security
After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if the “Two-step verification” option on the Account Security page (the URL above) is turned ON or OFF.
In case this feature is turned ON, you…
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Improvement
I'm requesting improvement in the older Android app i just made my account and already it seems like I'm having trouble with my account and since my technology is a lil out dated I don't have the means or tools to successfully secure my account I'm requesting assistance please and thank you
Learn more details about protecting your AOL account: https://help.aol.com/articles/protecting-your-aol-account
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new email and old email
separating emails into new and old categories is not working for me. I want to see all emails in the same page as it was before. Now I have to search in 2 pages(categories) tp find the email I want to access. Add a filter like mobile email to give the option to see all or just new emails. BTW new font is not helping too.
To have a unified Mail folder please go to your AOL Mail inbox – Click Options | Mail Settings – Click the General tab – “Inbox Style,” select Use Unified Inbox style – Click Save Settings
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Stop making email format changes for the worse!
**** *. Sorry, but in standard version this am (8/7/19) when I opened an email it would go to separate page like it always had & I could read the whole email. Now, at 10 pm same day, it opens in a separate small "side" window on the same page, & when I click on the expand box, it still doesn't fill the page like it always had & even this am!!! What the * are you doing? What is the point of this less readable format & extra steps just to read an email? Why are you changing…
Please go in the top right corner, click Options> Mail Settings> Reading and make sure to have checked the “Always read mail in a new window”.
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pop3 How to set it up
pop3 How to set it up
To configure POP and IMAP settings for Verizon.net AOL Mail accounts, please follow the steps from this Help article: https://help.aol.com/articles/how-do-i-set-up-other-email-applications-to-send-and-receive-my-verizon-net-mail
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Fixinng the location question box.
This needs to be fixed, every time I go into my email box, I keep getting asked about my location settings being on. My location setting in on because all my other programs that need locations can find my location.
This is the second time I have tried to get this problem fixed.
Like I said my location is turned on in my computer.Please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser. If you still encounter this issue, please try another browser.
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Improve customer service, it's appalling
Called for assistance to reset email password last week. A couple days later learned I could receive, but not send emails using my iPhone, my primary method for communicating. I called for support and was told that for help I must pay for a monthly support service, but could use the online help. Tried the online help, it was of no help. I will be letting everyone I talk to know to choose any provider accept aol. I wish Verizon Fios had never sold this to aol. It's wrong that I can get help to change a password for free,…
Thank you for your patience while we reviewed your feedback.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
I’m here to help if you still need assistance or have additional questions.
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