AOL Mail


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

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  2. There is no more "You got mail sound".... removed?

    There is no more "You got mail sound".... I used to work with AOL mail several years ago, and now that I joined once again, I notieced you guys don't have such setting anymore, the sound gave particular meaning to myself. Why it was removed?

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    Responded  ·  Product Support responded

    To enable the “New Mail” notification please follow the steps:

    1. Sign in to AOL Mail.

    2. Under your username, click Options | Mail Settings.

    3. Click the “General” tab, if you’re not already on it.

    4. Next to “New Mail,” make sure to have check the “Play a sound when new mail arrives”,

    5. Click Save.

  3. Recovery After Updates

    Recovery After Updates

    I tend to work my web mailbox with open messages left open while I follow up the links etc. Just had a forced Windows upgrade, without the option to stop it, found that when Firefox recovered, all the open messages had "lost" their links. Not sure if this is a Firefox problem or an AOL one, but would suspect its AOL not providing the right hooks to Firefox? So when Firefox comes back and restores, there is nothing there? Just lost 16 open messages, as a result. .

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    Responded  ·  Product Support responded

    We are so sorry to hear about this. We will pass along this feedback to our team.

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    Hello there

    By marking messages as Spam or Not Spam you are customizing your personal Spam filter to learn what is spam and what is not. Emails will be tagged as a spam depending on the behavior it was sent or on the spam controls of the recipient. If there are links, images or phrases that AOL Mail service deemed as a spam based on the complaints of other members, it will automatically go to spam folder. If the mail was sent as a mass mail, it will automatically go to the spam folder as well. Also, please make sure this email address is added to your Contacts list.

    We have a solution for you, please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser

    Also, make sure that you have the latest version of the browser installed. You can try accessing your account on a different browser.

  5. aol = aim???

    When and why did my AOL become AIM??? NO WONDER I WAS LOCKED OUT FOR SO LONG grrrrr please explain someone????
    thanks

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    AOL and AIM.com domains are the same, they are different aliases from which you can send out or receive emails. This shouldn’t have stopped you from accessing your account. Hope this answers your question. If not, please provide us with more details.

  6. Better account security

    For the past two days, I have logged out of my AOL mail -- when I log on the next day, the account is open. Nobody else has used my computer, and I haven't given my password to anyone else. Yesterday, I changed my password, logged out -- and this morning, my email account is open. How can this be?

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  7. Why did 10,000 of my emails come back and I can't mark them as "Read"! Help!

    All of a sudden, 10,000 emails are showing as Unread...and I can't mark them "Read". Please fix this!!

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  8. I just purchased the "free trial" for $4.99 offering 24/7 technical help. There is no service. Where is your help?!?

    1) I CAN'T SIGN IN
    2) I purchased the "free Trial" aol 24/7 service and I can't even communicate with AOL tech support, nor Chat.
    Also, I can't even change the settings on my account.

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  9. do i still have McAfee protection? Getting popups that say I don't, but thought I had a subscription through AOL

    thought i had a subscription through AOL for McAfee protection, but getting messages that I no longer have it. Check my subscription record, please

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    Even if you have an active subscription, if you do not have McAfee installed, it will not protect your computer. Please check if you have it installed on your computer.

    If you encounter any issues please call at 1-800-827-6364.

  10. Mail using outlook

    I can get to my wail through the internet; however using outlook or IMAP my ****@verizon.net my password is not accepted. How should the settings be set using outlook or IMAP.

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    Thank you for reaching out. check the Incoming mail server settings in your email application, and make sure they match the IMAP/POP settings in the section titled “Update server settings” from the following help article: https://help.aol.com/articles/how-do-i-set-up-other-email-applications-to-send-and-receive-my-verizon-net-mail

    The incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address, including @verizon.net at the end.

    In case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.

    https://login.aol.com/account/security

    After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if the “Two-step verification” option on the Account Security page (the URL above) is turned ON or OFF.

    In case this feature is turned ON, you…

  11. Fired AOL Today

    Effective today AOL Mail has been deprecated in my environment. I will be spending the next couple of days updating my profiles to remove them (...@verizon.net).

    None of the provided "solutions" for the pop.mail.yahoo.com failures worked, so now they don't have to.

    I urge everyone to dump this bunch of incompetents.

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  12. AOL SEttings Out of Date.

    Constantly getting AOL Account Settings out of date. I have updated the Settings several times to no avail.

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    Please check if you can access your account by going to mail.aol.com in a browser. If you can successfully sign in, we have some troubleshooting steps to try:

    - check the Incoming mail server settings in your email application, and make sure they match the IMAP/POP settings in the section titled “Update server settings” from the following help article: https://help.aol.com/articles/how-do-i-set-up-other-email-applications-to-send-and-receive-my-verizon-net-mail

    - the incoming and outgoing mail servers require SSL enabled for all ports, and also the username field in the account setup, needs to contain your full email address, including @verizon.net at the end.

    - in case your server settings are correct, open the link below (and sign in if necessary), and make sure the option “Allow apps that use less secure sign-in” is turned ON.

    https://login.aol.com/account/security

    After this turning ON this option, check if your mail application is able to connect. If the problem persists, verify if…

  14. I do not want my email password remembered

    do not want password remembered. I want to put it in each time so I can keep people out of my mail...

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  15. Mail deletions

    Mail settings.

    Your AOL email system there appears to be a serious major flaw, as I see it. Although not having any problem with my sending or receiving emails I noticed my system internet has slowed down somewhat. I thought I would start by cleaning up the system starting with my emails SENT listings. Some 340 page listings of 50 listings each page which I deleted. This took quite awhile.

    What I discovered was, all that I deleted from SENT emails was transferred to TRASH, all 340 pages of 50 listings each.

    My concern is, why did I go through…

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    Every email that you delete will go to the Trash folder, where it will stay for up to 30 days before being automatically deleted. In these 30 days you can restore the emails from the Trash folder, in case they were mistakenly deleted.

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  17. standard vs basic?

    I am really getting annoyed with having to switch back and forth from standard to basic mail versions almost daily. I am not paying for the delays that I am getting when doing this. Please tell me why this keeps happening. I don't want to switch providers, but..

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    Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!

  18. How can the cost of AOL be decreased.

    Discounts to disable clients, on a fixed income.

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    Responded  ·  Product Support responded

    Follow the steps below to learn how to change your AOL membership by going to myaccount.aol.com.
    1. Click My Services | Subscriptions to access your account information.

    2. Click Manage next to your subscription.

    3. Click Change Plan and select the option that best suits your needs.

  19. complaints

    I only have one email but I have to call my daughter up to get into my account? b/c to get into aol it asks for recovery email other then the one I have. Which is total harassment on the part of Aol security also I gave a phone number in the past, isn't that enough, This my account nobody else. there is absolutely no reason I have to go through so much security to get into an email account that I had 6 yrs plus. On my computer I have virus blockers and I dont need the extra hassle…

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    In order to skip this screen, you can click on ’I’ll secure my account later’ below the Looks good button. This security screen appears on your login, because you have only one verification method. If you add another phone number or a recovery email address on your account, you will no longer see this screen at login.

  20. When i set a filter - I WANT IT APPLIED IMMEDIATLY to all mail

    When i set a filter - I WANT IT APPLIED IMMEDIATLY to all mail

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