This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
124 results found
Fixinng the location question box.
This needs to be fixed, every time I go into my email box, I keep getting asked about my location settings being on. My location setting in on because all my other programs that need locations can find my location.
This is the second time I have tried to get this problem fixed.
Like I said my location is turned on in my computer.
Please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser. If you still encounter this issue, please try another browser.
Improve customer service, it's appalling
Called for assistance to reset email password last week. A couple days later learned I could receive, but not send emails using my iPhone, my primary method for communicating. I called for support and was told that for help I must pay for a monthly support service, but could use the online help. Tried the online help, it was of no help. I will be letting everyone I talk to know to choose any provider accept aol. I wish Verizon Fios had never sold this to aol. It's wrong that I can get help to change a password for free, but to update the setting on my iPhone you must pay for a monthly service. POOR CUSTOMER SERVICE!
Called for assistance to reset email password last week. A couple days later learned I could receive, but not send emails using my iPhone, my primary method for communicating. I called for support and was told that for help I must pay for a monthly support service, but could use the online help. Tried the online help, it was of no help. I will be letting everyone I talk to know to choose any provider accept aol. I wish Verizon Fios had never sold this to aol. It's wrong that I can get help to change a password for free,…
Thank you for your patience while we reviewed your feedback.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
I’m here to help if you still need assistance or have additional questions.
To log out from AOL user account/e-mail account is not possible after 1 Jan. To log out from e-mail doesn't warn your AOL account is open.
Please fix this failure before you will have a massive hacking / break-in problem.
Please try our 3 troubleshooting solutions:
1) Refresh your browser window
2) Clear Browser Cache
If step 1 does not help, please try clearing your browser history, cookies and cache. In many cases, you can use the following handy shortcuts:
- Ctrl-Shift-Delete (Windows)
- Command-Shift-Delete (Mac)
3) Try a different Browser
If steps 1 and 2 do not resolve the issue, please try using a different browser — for example, if you are using Firefox, please try Chrome.
You can have one username per AOL account. The ability to add and restore deleted usernames has been removed on November 30, 2017.
Please note that any new usernames will be created as separate accounts and will not linked to your existing AOL account.
I have Sylvester Stallone announcing my new ail but continue to get the default
I want S S to announce my new mail. but continue to get the default. after one week of this I am a little frustrated
Please clear your browser history, cookies and cache here’s how: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser , then try again. If still doesn’t work, please try another browser.
Junk Mail (SPAM)
Junk mail option on my IOS is not highlighted. Therefore I cannot send unwanted mail to SPAM. Why?
If you’re using AOL app, you can mark as spam the desired emails by selecting them and checking the box before the email then press the last icon to mark it as spam.
If you’re using built in app from iOS, make sure to select the email and then click on the flag icon to mark them as spam.
Can I deleate 100 messages at a time
How do I delete multiple messages at a time over 50.
Please try these steps: You can switch to Basic version of AOL Mail. To do so, please go to “Options” and then make sure to click on “Basic/Accessible version”. Then In the top right corner click on “Options” , select “Mail Settings” and on the “Page Size”, on the drop-down select 100 items per page. You can delete one page at the time.
So, how does one access email account when AOL IT has reorganized system to recognize entry of PW as part of Log Out process?
Delete any bookmark you have for the AOL Mail, and follow the steps below to create a new one:
1. Go to aol.com and sign in.
2. Click on the Mail icon on the upper right.
3. After the Mail page loads, bookmark the page.
Help! i'm lost in a security nightmare
I sign in from the same location every day except when I am on my iphone. Each time for the last wto weeks, since I have uped my security, they tell me I have never signed in from this site before. And I have to go through the whole security process all over again, and again, and again. I could see it if I were out of town, which I will be on occassion, but everyday from the same location! HELP!!!
In most cases this problem is caused by the use of a VPN (virtual private network). A VPN will hide your real location, and for security reasons AOL will ask you to verify your login.
Why are the left side columns COLLAPSED?
The left hand side used to have words rather than syupid symbols describing the various items in email.
STOP changing things because every time you DO that,. it gets screwed up.
STICK WITH WHAT WORKS and is more user-friendly.
Each panel is AOL Mail is customizable so you can focus on what’s important to you. Just drag the panel so they’re the perfect size for what you need.
1. Hover over the line separating the panels.
2. Click on the arrow that appears.
3. Drag the arrow so the panel is the size you’d like.
I get received mail to my aol.com domain. When I reply it sends from the netscape.net domain. Why doesn't send from aol.com?
How do I change my main email from netscape.net to aol.com?
To send mail from your @aol.com email alias, first open an email compose window, and click on the drop-down arrow next to your Display Name (below the SENT button), then select the email address.
Away message from mobile browser or app
Need to be able to create Away message from mobile browser or app.
Thanks for the feedback. Please check out this article: https://help.aol.com/articles/Create-enable-or-remove-away-messages-in-AOL-Mail
send from address
I discovered two address on my Sent From Address field. I never set this up. My AOL email address is my original verizon.net. I noticed on my settings that the field "Send From Address" contain two address one is my regular ************* email address as well as ****************. is that 2nd corresponds to the old verizonemail?
Thank you for reaching out. That is your email alias, which was automatically setup when your Verizon email account was created. The alias does not change your user name and does not create a new mailbox, it becomes the mailing name associated with your primary account and is immediately ready to use in order to send and receive email on. Unfortunately the email alias cannot be deleted from a Verizon account. Please let us know if you have other questions or concerns. Thank you.
I have canged my AOL password but ices already signed in are not being closed an asking for the new password. Ths is a secrity risk. How do
How do I shut down my aol email for all other devices already logged in when I change the password
Once the password is changed apps that are connecting through IMAP/POP will no longer be able to login, unless you have an application password setup through the Two Step Verification.
First check if you have the Two Step Verification enabled, by going to: login.aol.com/account/security
If the Two Step Verification is enabled, click on the application password, and delete all of them, in order to create new application passwords for your email apps.
In case the Two Step verification is disabled, you can go to the Recent Activity link below, and remove access to apps, from the Apps connected to your account section.
Get rid of KEEP NEW
Instead of KEEP NEW in the bar above...why not MARK READ? Why would anyone want to KEEP NEW? Ridiculous!
You can mark email as read, by checking the emails from the mail list, then clicking on the ‘More’ button above the list, and selecting ‘Mark Read’ from the drop-down.
Settings needs another option
Title: Give me an option to Stop putting names in front of every email I sent. Only want email address showing. Stop auto saving every address I type, some have typos and they are saved anyway, thus if you auto show an email address with a typo and I don't catch, it is a failure. Give me option to Stop auto save email and not provide name. I don't like your new AOL. I have been on your tech support for 1 hour just now and no way for Help Support to do this they say. AOL must give me that option.
Title: Give me an option to Stop putting names in front of every email I sent. Only want email address showing. Stop auto saving every address I type, some have typos and they are saved anyway, thus if you auto show an email address with a typo and I don't catch, it is a failure. Give me option to Stop auto save email and not provide name. I don't like your new AOL. I have been on your tech support for 1 hour just now and no way for Help Support to do this they say. AOL must give me…
If you do not want to have a display name when sending emails please go to Options> Mail Settings> Compose> Display name. Here you can delete the name that appears instead of your email address. On the same page down below at Sending, uncheck “Automatically add email addresses to Contacts”.
please allow easy switching back and forth between email names. As Gmail now does. Without signing out and signing back in. Also stop putting read mail in the old mail category. Just leave all received mail in one place except for spam which has been deleted.
Thank you for your feedback about switching accounts in AOL Mail, we will pass this along to the appropriate team for review.
Regarding your other concern, you can switch to a unified Inbox view by following the steps here: https://help.aol.com/articles/how-do-i-switch-to-the-unified-inbox-view
Problems signing into Aol.com mobile account in the passed two days. What went wrong? Couldn't correct the problem even with tech support.
Aol.com mobile access failed twice in four days beginning March 9th. Why did it fail and what was done to correct the unknown problem?
Please go to mail.aol.com on a desktop computer and check if the password is correct. If you are able to sign in this way, clear your cookies and cache on the mobile device and try again.
1.Fix setting to allow AOL to automatically sign in. 2. FIX Calendar. It doesn't send reminders
1.Fix setting to allow AOL to automatically sign in. 2. FIX Calendar. It doesn't send reminders. This has been a complaint from others and myself for a longtime and since nothing has been repaired it's obvious the problems are not being investigated by you and will never be repaired
To login automatically in AOL Mail, go to the AOL login screen and check ‘Stay signed in’ below the username box.
If you are not receiving AOL Calendar Reminders please make sure the reminders are set-up properly by following the steps in the section ‘Create or edit a reminder’ from the article below: https://help.aol.com/articles/use-reminders-in-aol-calendar
Could you make it easier to mute the AOL tab so that it doesn't chirp whenever there is a new message. I have yet to figure out how to do i
To disable the “New Mail” notification please follow the steps:
1. Sign in to AOL Mail.
2. Under your username, click Options | Mail Settings.
3. Click the “General” tab, if you’re not already on it.
4. Next to “New Mail,” make sure to have unchecked the “Play a sound when new mail arrives”,
5. Click Save.
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