AOL Mail


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. Allow me to logout of all sessions except the current one. I do not want to change my password to do this. Nor do i want open sessions.

    Allow me to logout of all sessions except the current one. I do not want to change my password to do this. Nor do I want multiple open sessions gathering data on me!!

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    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  2. STOP UK SIGN INS I AM NOT DOING IT

    STOP SINGING ME INTO UK I AM N-O-T DOING IT

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please try our 3 troubleshooting solutions: 

    1) Refresh your browser window 

    2) Clear Browser Cache

     If step 1 does not help, please try clearing your browser history, cookies and cache. In many cases, you can use the following handy shortcuts: 

    - Ctrl-Shift-Delete (Windows)
    - Command-Shift-Delete (Mac)

    For detailed instructions, please visit this help article and choose your browser: 
    How to clear cookies, cache, history and footprints in your browser: http://aol.it/1KTJUg6 

    **Please uncheck all items except those related to web browser cache, history and cookies. If you do not uncheck passwords, this step will clear any passwords stored in your browser, so you may be prompted to login to sites which previously kept you logged in automatically. 

    3) Try a different Browser 

    If steps 1 and 2 do not resolve the issue, please try using a different browser — for example, if you are using Firefox, please try Chrome or…

  3. You've made AOL so **** difficult!

    You've made AOL so **** difficult to maneuver through! No blocking of unwanted spammail! So, I get hordes of it everyday!

    Where the *** is the place, WHERE I can deactivate one of my screen names???

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    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    Due to recent adjustments to the AOL Mail platform, the Spam Settings customization, are no longer available for all accounts. We apologize for the inconvenience.

    In order to block a specific sender, go to Options – Mail Settings – Spam Settings and add the email addresses in the box below “Block Mail from Addresses I Specify”, then click Save Settings at the bottom, and in case you receive unwanted emails in the Inbox, mark them as Spam.

    Learn how to change your AOL paid subscription, cancel your AOL paid or premium subscription or terminate/delete your AOL username. Copy/paste this link in your browser for info: aol.it/W76cYJ

  4. don't change my email; today December 27, 2018 I now have a terrible email experience and where are my "older emails?"

    AOL did some recent changes to my email and I hate those changes !
    How can I change back to the previous way? Example, before, I could read a message and then delete or save it. Now when I finish a message, the next message automatically opens ! This is a major security issue, since that message could be bad spam or malware, etc. Please change this email system back or tell me how to change it back to the way it was.

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    In order to change it back, please follow the next steps:

    Options – Mail Settings – and uncheck ‘In full reading view, display the next message after moving or deleting the current one’ then click Save Settings at the bottom.

    If you are missing emails from your inbox, please contact our FML team at aolmailquestions@aol.com for a mail recovery.

  5. "Today on AOL" Landing Page - Disable

    In my settings, I deselected the box that says "Show me Today on AOL when signing in". Yet every single time I log in, it takes me to the "Today on AOL" page. I double-checked my settings and the box is still deselected, but it keeps doing exactly what I asked it not to do.
    Any chance you can get the system to actually recognize the settings?
    Thanks.

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    By un-clicking Today on AOL when you sign in, you will be directed to your Inbox, not the news page, however this will not remove the news page from your mailbox. If this is not happening, please make sure to have the latest version of your browser or change the browser.

  6. update name on personal info

    I have followed the directions to update my name on personal information, but I have not been able to edit the name when I click on it, per the instructions.

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  7. How do i get to my services

    How do i get to “ my services “

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    If you want to manage your account or premium subscriptions, go to myaccount.aol.com and log in. If you want to check your AOL Benefits, go to mybenefits.aol.com .

  8. Can't find settings icon to add an email account

    Running Windows 10. Can't find settings icon. Need to add another email account.

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    If you are using AOL web-mail (mail.aol.com) you will need to sign out of an account, from the top right corner of the page, then sign back in using another account. Unfortunately AOL web-mail does not have a switch account feature.

    In case you are using an email client on your Windows 10 (e.g. Windows Mail, Outlook, Thunderbird), please follow the steps from the section titled ‘Instructions for common email apps’ from the article below, in order to add another account.

    https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Thank you for reaching out to us.

    We recommend using the ‘Standard’ version of AOL Mail. To switch to it, simply click the ‘Options’ menu located in the top right corner of the screen, then click ‘Standard Version’.

  10. 2-step Verification

    I also did the 2 Step Verification. Sure enough, I had problems getting my emails to synch on 3 devices: my iPhone, my NOOK and my MacBook Pro!

    1 Possible Solution: Please have AOL Programmers include a STATEMENT in the 2 Step Verification directions ----that 2 Step Verification should NOT be used for anyone with more than 1 device, please!

    Innocently, people know about 2 Step Verification for many other applications, browsers, etc ...and they and I believed we were ADDING SAFETY via AOL's 2 Step Verification! We are mainly people with 2-3 devices. TY!

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  11. Cannot seem to change my e-masil settings..your new sert up is confusing & I want to go back to the old but it will not change back.. Says t

    Cannot seem to change my e-mail settings back to the old way.. I try & I get the message there was an error in changing your settings. E-mail is now on a new more complicated version.. Pls change it back to include a folder for "old mail"

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Try clearing your cookies, cache, and history by following the info here: http://aol.it/1KTJUg6

    After that, click on Options in the upper right corner, go to Mail Settings and check the Use New/Old style and click Save Settings at the bottom of the page.

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  13. I have discovered a bogus email address listed under my correct address in the compose section of my "options". how do I delete it?

    there is a bogus email address written under my real address in the "options" section - settings. I cannot delete or edit this out of my profile. very suspicious . want it GONE! how do I do that?

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  14. AOL limits the number of times sessions can be removed

    Trying to remove open sessions and receive this pop-up: "You have exceeded the maximum number of individual sessions you can end at this time. To end all sessions except the current one, click on "Change your password" link above. " Bad. Do not want to change password; simply want to end open sessions from days ago!!!!

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    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  15. suddenly my emails do not open but just include icons, how can i change this back

    suddenly my emails do not open entirely but just include icons. I did/changed nothing. How can I get my emails to open again?

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  16. I am wanting to update my return e-mail message but it's not loading now

    I am wanting to update my return mail message, but it doesn't work now. Also, the customize button is not working properly. Please fix. Thank you.

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    Please clear your cache and cookies in your browser and try again to update your return email message: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser If the issue persists, please try to sign in from a different browser.

    Regarding your comment about the Customize button, please make sure to close any opened email or settings page on the AOL Mail. This will enable the button and allow you to customize your list view.

  17. Give option to not see reminder for 'backup email or phone' every time log in

    Please stop asking me to verify backup email and phone before I access my account. Give an option to opt out of this pop up message. This information should be part of profile and the responsibility of account owner to keep up to date. My information usually stays for years without needing updated. The information could also have a way, if people want, a reminder for 30 days, 60 days, 120 days, etc. - then a popup could appear for them.

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    AOL is just doing its best to protect your online safety. It’s extremely important to have updated information should you ever need to change your account settings, reset your password or contact AOL customer support.

  18. How do we find out how much space we have used on aol mail?

    How do we find out how much space we have used on aol mail?

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    1 comment  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
  19. pin aol mail to task bar ?

    tell me how to pin aol to my task bat ? ty

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    To pin AOL Mail to the Taskbar, simply navigate to the site in Internet Explorer, click and hold the icon to the left of the URL in the address bar, and drag it to the Taskbar.

  20. I can hardly read my mail or even the ads !! Why? How can I change it?

    I just want help with getting the print to a size I can read It ! !!!!

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