AOL Mail


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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  1. suddenly my emails do not open but just include icons, how can i change this back

    suddenly my emails do not open entirely but just include icons. I did/changed nothing. How can I get my emails to open again?

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  2. I am wanting to update my return e-mail message but it's not loading now

    I am wanting to update my return mail message, but it doesn't work now. Also, the customize button is not working properly. Please fix. Thank you.

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    Please clear your cache and cookies in your browser and try again to update your return email message: https://help.aol.com/articles/clear-cookies-cache-history-and-footprints-in-your-browser If the issue persists, please try to sign in from a different browser.

    Regarding your comment about the Customize button, please make sure to close any opened email or settings page on the AOL Mail. This will enable the button and allow you to customize your list view.

  3. Give option to not see reminder for 'backup email or phone' every time log in

    Please stop asking me to verify backup email and phone before I access my account. Give an option to opt out of this pop up message. This information should be part of profile and the responsibility of account owner to keep up to date. My information usually stays for years without needing updated. The information could also have a way, if people want, a reminder for 30 days, 60 days, 120 days, etc. - then a popup could appear for them.

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    AOL is just doing its best to protect your online safety. It’s extremely important to have updated information should you ever need to change your account settings, reset your password or contact AOL customer support.

  4. How do we find out how much space we have used on aol mail?

    How do we find out how much space we have used on aol mail?

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  5. pin aol mail to task bar ?

    tell me how to pin aol to my task bat ? ty

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    Responded  ·  Product Support responded

    To pin AOL Mail to the Taskbar, simply navigate to the site in Internet Explorer, click and hold the icon to the left of the URL in the address bar, and drag it to the Taskbar.

  6. I can hardly read my mail or even the ads !! Why? How can I change it?

    I just want help with getting the print to a size I can read It ! !!!!

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    Responded  ·  Product Support responded

    There are two ways to bookmark a page in AOL Shield Pro. The quickest and easiest way is to click the Star in the top right corner of the address box.

    You can also bookmark a page by clicking the menu button (three horizontal lines) in the top right corner, clicking Bookmarks, and then clicking Bookmark this page.

  8. Hi, how do i prevent outside people from getting my e-mail contacts? Somehow all of my contacts are getting spam from me.

    I need info On how to prevent getting my contact info hacked. When they get a hold of emails do they get a hold of phone numbers and addresses too? What settings can I change to prevent this from happening again. What can AOL do?

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